Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 1.86

1.9 Rating 1,372 Reviews

22 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

1.9

Based on 1,372 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PLEASE DO NOT WASTE YOUR TIME OR MONEY ON THIS COMPANY, STAY CLEAR! I booked a holiday to turkey 2 weeks before Thomas cook unfortunately collapsed. Luckily for us we wasn’t one of those poor families stuck abroad, we was due to fly out two weeks after. Two days after the news I called teletext to see if we could change our trip but prices went through the roof so we decided to cancel the trip and get a refund. While on the phone I asked if they could process the refund, I was told I had to call customer services and they couldn’t transfer me. At this point I knew it was going to be a struggle. I called the customer service number the day after and was on hold for 40 minutes, I gave up and tired again the next day. 20 minutes on hold I finally got through to someone and said I would like a refund please. He took ages to find my booking and kept asking me security questions. After placing me on hold a few times he finally “found” my booking. Then he started to say he can see we’ve been offered some alternative holidays etc and continued to try and try offer me holidays I didn’t want. He then put me on hold again and then he eventually came back to me asked for my card details. He then asked me more security questions and my card details again, put me on hold again and came back to me offering me FLIGHTS. I was getting really annoyed at this point and literally had to beg for him to process my refund. He then put me on hold for ANOTHER 10 MINUTES and he finally said it has been processed. Then the battle started to get confirmation that the booking had been cancelled and to confirm the refund was going to be processed, he wouldn’t let me speak and kept speaking over me. In the end I receive some sort of confirmation but his attitude was something else. Now looking into other reviews we also got miss sold baggage. We only got the written confirmation after they processed the payment. I can safely say I would never book a week holiday with only a cabin bag when asked to speak to a team leader or a manager I was told they were on annual leave. In the end after a 3 hour call I gave in and added some hold cases to my booking. It took me 55 minutes to get a refund. The call centre is based in Asia and I have never experienced such poor customer service. Being in a sales role myself I’m very aware of customer service but I have never felt so disregarded in all my life. You are literally just a number to them, once they have your money they wash their hands with you.”

Helpful Report

Posted 5 years ago

“They have dealt very badly with me. Promised 4 star hotel ended up I 2 star hotel.”

Helpful Report

Posted 5 years ago

“Called just for a quote and had a very pushy Salesperson. Holiday seemed like a great deal so booked and payed a deposit. Called back to pay the remaining balance later that day to be told it had gone up by £50. Decided to pay the extra. I am flying in 8 days time and I booked 3 days ago. I still have not received confirmation of the booking or even a receipt of payment. They take the money off you before the holiday is confirmed. After several phone calls they are still saying it will be available when the quality assurance is confirmed. Which to me means my holiday has not been booked yet.I have started a complaint with ABTA. I wish I had read the reviews before booking through teletext. Please avoid like the plague. Their customer service is appalling and they really do not care unless they are taking money off yoi.”

Helpful Report

Posted 5 years ago

“DO NOT use Teletext Holidays to book a holiday. I attempted to cancel my holiday due to family issues and was told that no amendments could be made and ended up losing just under £2000!! Contacted American Airlines and was informed that I COULD change my flight dates but the travel agent would have to book it. I then contacted them to make the changes and was obviously told it was impossible. Best to book with a trusted company than a company like Truly Travel or Teletext Holidays. Unless you are looking to give away free money. Absolutely ridiculous! Spent £2000 on a holiday I was unable to attend.”

Helpful Report

Posted 5 years ago

“First of all I would like to say a few different things here, after hours upon hours and days upon days of trying to book a holiday with teletext. I first called and booked a nice holiday in Lanzarote for me and my girlfriend as I seen one I liked online, they asked me to pay a deposit of £120.00 and I kindly paid it because they had guaranteed that if I paid it my hotel, flights and transfers were completely secure, the guy told me I should receive a phone call within 10 minutes to get my booking reference number, 30 minutes later I received a phone call telling me that the flights could not be booked as there is no seats left and could we not pick another location, I disagreed and said no just refund the money, teletext refused me a refund for a service they guaranteed (witch they didn’t) after about 2 hrs and 30 mins of very poorly conversations with staff, supervisors and managers I was pressured into booking another holiday in fuerteventura, after more discussing I agreed then they had asked for an Additional £350.00 on top of the £120.00 they already had, I then had said I do not want to go ahead with this holiday, I was then told I would have to pay a balance of £1578.00 by 28/08/19 I only booked it on the 16/08/19. I was then again refused a refund this contained for 2 days, eventually 2-3 days later 2 staff members one staff and one manager contacted me back and had apologised for everything and offered me a full refund, I was happy enough with that. (Online both holidays were cheeper) This was after I had told them that I had contacted my Solicitor and the Financial ombudsman and cancelled any payments from themselves through my bank. Fast forward to 22/08/19 after hours of searching for holidays hoping for better holidays, luckily I came across a great holiday for £415.00pp for two people it equals to £830.00, I was more than happy with that I give them a call and then they told me it was over £1300.00 for total, I continued to say that cannot be right if it is on your website for £830.00 total. After another hour of searching with the guy on the phone it was £1200.00 that’s a £370 difference in price from your website (daylight robbery) £1200.00 for a completely different hotel in a completely different area, to say the least I am not happy at all with the service I was provided with, I’m still disappointed. How you can get away with it is unbelievable. What has teletext now got to say???”

Helpful Report

Posted 5 years ago

“The prices kept going up and when I asked why I was told due to live prices but this was within 10 minutes.This is the 3rd time i have called in a 3 months spam and its always the same answer Avoid Avoid Avoid!”

Helpful Report

Posted 5 years ago

“Never more they cancelled my flight and my holiday will be shorter with 3 days a d they give me refund of 18 pounds only for 3 days (i paid 324 for hotel only for 10 days)! They can not give me any answers to my questions very rude and uninformed!”

Helpful Report

Posted 5 years ago

“I will never ever book through teletext holidays ever again. Everyone please avoid at all cost. I have called teletext to add additional baggage and they are charging an admin fee of £80 before even adding baggage fee. When arranging a transfer from the airport to hotel we were given 3 different fees. The prices kept going up and when we asked why we were told due to live prices but this was within 30 minutes. We spoke to someone called Chad and to be honest he was obnoxious and rude! Avoid Avoid Avoid!”

Helpful Report

Posted 5 years ago

“Don't bother phoning them as their real prices are about double what their website says.”

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Posted 5 years ago

“Horrendous experience. False advertising. Avoid at all costs. Will never use again. The one star is because the review system will not allow zero stars.”

Helpful Report

Posted 5 years ago

“Avoid We just got back from Turkey. Prior to going we seen some reviews about teletext cancelling hotels and dumping you in alternatives. So I emailed my hotel and confirmed my booking and they replied that its all booked enjoy your holiday. Guess what. We arrived and the booking was cancelled by teletext and we was dumped in a cheap and nasty hotel. Advised a rep would contact us the next day. We waited all day and nobody arrived. When you complain they just say can we have your booking ref and our customer support will contact you. Teletext is actually a company called Truly Travel and use offshore agents to book your holiday. Its false advertising and poor service. Please Please avoid.”

Helpful Report

Posted 5 years ago

“STAY WELL Away!!!!!! The one star would best describe the flight home!! SHOCKING!!! Booked a cracking family holiday through Teletex by a agent in India, who confirmed the details and took a deposit, assuring us that everything was correct and an email would follow. When the email finally arrived, thats when the complete nightmare began. The agent had only proposed 52 adults on the booking, leaving out the kids! Two days later and after each attempt to contact the agent, (10 mins after badly reviewing them on TripAdvisor) We got a call from a manager who was very apologetic and assured us they could sort the problem, which would mean us having to pay another £1800 to resolve this error. Or we we would loose our 800 deposit, Teletex had used to pay for the flights. Either pay the extra or take another holiday with less board basis. This took a further 3 days and when we where finally ground down, we accepted what we where assured again was a good family accom. By which point we where glad we hadn't lost our deposit and felt we had to beg to get through to anyone from Teletex. As each time you rang, nobody would discuss you account and you'd be quickly passed back to the original agent. Who's command of the English language was evidently dubious, beyond comprehension. Our total loss of confidence with this agent left us feeling rail roaded into having very little choice. We arrived at Alicante, 1am, no tranfers! Although paid for them! Got to hotel full of drunken teenagers, turns out it was a Stag and Hen destination. Which meant 2/3 days party central all night. Then new party would arrive and it would begin again. We booked for 10 nights, oh joy! Plus! The apartments where clean, well when we got there. Sound great so far! The view from the balcony overlooked the one of the hotels that we nominated top 5 when we looked. Which echoed everything expected from our own holiday, joy, laughter. Sadly our holiday contained none of the above. I think Teletex or whoever they are would like you think these sorts of things just happen to miserable whinging bastards. That's exactly how we felt for 10 days, with the exception of times outside the apartments. The agents at Teletex conduct dubious techniques, to snare and con customers from there hard earned. Would not touch them with a barge pole! STAY WELL CLEAR!!!!!!!”

Helpful Report

Posted 5 years ago

“I have returned from holiday staying at the Eagles Nest Peskos which when advertised was stated as having luxury rooms and sea views. The hotel beds were rock hard the food was so awful,cold every day.my daughter got a kidney infection along with two others that week.It cost me 140 euros to see a doctor and get antiobiotics.”

Helpful Report

Posted 5 years ago

“Waiting ages with an extremely rude man called akon on the 02890119974 number. He eventually returned to say live price was exactly the same.. First suspicious move. He then got very rude with me re was I gonna book or not, when I asked which holiday company he works for he hung up. Obviously scammers advertising on teletext holidays”

Helpful Report

Posted 5 years ago

“Planned a family trip and paid upfront expecting a 5 star hotel as that’s what i booked but was taken to a 3 star hotel. When called to say this isn’t the hotel i booked they said apparently the hotel that i originally booked was under refurbishment (which isn’t true because i went to see the hotel and it has been closed for 4 years).They didn’t ring to tell me this and just sent us to a shitty hotel which was unclean with plug sockets hanging off the wall the floor was disgusting and the hotel food was just horrible. Throughout all my holiday i’ve had an upset stomach. When called teletext holiday and told them i was going to raise a complaint if they didn’t move me to a better hotel as that’s what i paid for they said to me to do whatever which i thought was unprofessional. Throughout all my holiday i’ve been ringing them to speak to a manager as we had young children and the hotel was unsafe as well as unclean. No one called me back everyday i was told a manager would call but nothing. All i can say i will not be using teletext again they false advertise stuff they all are unprofessional and unhelpful they are rude and have no people skills at all.”

Helpful Report

Posted 5 years ago

“They took £1.3k from my account for a holiday, but after providing them with all the relevant documents they said the package was no longer available. They refuse to provide me with a receipt and insist that I pay more money for a different package. They refuse to provide a cancellation confirmation email or an email that i payed for the original booking at least, and they will not give me my money back. It has been over a week and I'm still waiting for my money. They are not interested in helping resolve the issue, and are very arrogant and have been giving me the run around. I WANT MY MONEY BACK.”

Helpful Report

Posted 5 years ago

“Just called 015134470001 as I work for BT this would be a geo no linked / diverted to a main no not in that location so I spoke with Brad and as I’ve got some sales experience and experience of working for a company who outwardly portrays a professional legitimate company is a COWBOY OUTFIT ! I’m really surprised that they even booked holidays that’s how mike mouse they were Anyway they’ve got my house no now because you can only go so far on their website you cannot book on line you’ve got to call them or get a call back I’m just a fella trying to book a little break for me spouse of 33 years and out Grandchildren you don’t need rats like these which leads me to my advice that someone else commented like Stay away like the Plague”

Helpful Report

Posted 5 years ago

“IF you like to be told compete and utter lies from start to finnish this is the place for you,truly disgusted with teletext holidays rudest customer care staff on the planet,that is if you can understand them.Told that hotel i had booked and payed in full for had no rooms left.Managed to book same hotel same dates and room from a real holiday company. AVOID AT ALL COSTS.”

Helpful Report

Posted 5 years ago

“Not to be trusted, promised a first class transfer from airport only to be standing on an old bus, fit for the scrap yard dont believe anything they tell you ,will never use teletext holidays again .”

Helpful Report

Posted 5 years ago

“Totally unprofessional. They booked my holiday which took 4 and a half hours. Kept putting me on hold. Call centre in India. Three weeks later I called them to pay balance and was told that they’d cancelled my booking as no flights were available with that airline!!! After trying to resolve things over the phone i was extremely anxious and upset and ended up breaking down and into tears but they don’t care. The manager Andy I spoke with seemed to be the only one who would listen with sympathy. He told me he’d call me back in 10 mins but then after an hour I tried to call him back but nobody seems to know who he is. They put me through to 9 different people except Andy. Horrified. They have ruined my experience of booking holiday. I am never booking with them again. Unprofessional cowboys. Avoid them like the plague.”

Helpful Report

Posted 5 years ago

Teletext Holidays is rated 1.9 based on 1,372 reviews