Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.26

2.3 Rating 1,609 Reviews

32 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.3

Based on 1,609 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello everyone i was supposed to go to gran canaria on 27/6/20. And cancelled by teletext. I know jet 2 refunded for the flights in full and its been held by teletext. I have phoned them on many occassions and asked for arefund and they are using covid 19 as excuses. The law us correct that they have to refund in 14 days. Try chargeback through your banks on debit or credit cards and they will have to pay large fees. These companies are taking bookings and millions of pounds are been paid by customers. No company can hold onto your money and not offer what you have paid for,if they dont offer what you pay for then you always have optitions. Card company,insurance and a last resort,talk to a solictor to start a civil claim. Good luck”

Helpful Report

Posted 5 years ago

“AVOID LIKE THE PLAGUE THIS ARE CON MERCHANTS AT BEST”

Helpful Report

Posted 5 years ago

“If you are due for a refund, don’t even bother contacting Teletext Holidays as I have their official excuse as follows: “There is a delay from the suppliers in cancelling the holiday and refunding the money through to us as there are high volume of transactions involved, ince we get the refund from the suppliers we will contact you”’ My flights have already been cancelled. Teletext Holidays have basically admitted they don’t have the money so I’m going to get it back through my credit card company. It’s up to Teletext Holidays to deal with them. If you “chat” with them, ensure you screen shot the conversation so that you have proof of your consumer rights being denied. Teletext Holidays are acting against the law and they know it. Interestingly, I was asked if I’d consider using them again! Umm! I really would never, ever use them again! I’ve didn’t hours and hours in the phone to customer services who actually cannot help! DO NOT EVER USE THIS BUNCH IF COWBOYS!”

Helpful Report

Posted 5 years ago

“Teletext holidays fully protected holiday refunds are a joke the should be investigated full stop still waiting for my cash refund have sent complaint https://www.coronavirus-business-complaint.service.gov.uk/”

Helpful Report

Posted 5 years ago

“These are a complete bunch of cowboys. I have been waiting nearly 80 days for a refund from them, and all I get are automated drivel e mails about a poxy credit note. I tried using the online Resolver to complain to them about my refund, all I got in return were again were automated e Mail tripe about a credit note. The case got escalated after so long and I got a reply saying they would look into the complaint and get back to me in 14 days. That was nearly 28 days ago and still no reply from the Bandits. They stole the money from my account for the payment of the holiday,I did not give them permission to take the funds. This company deserve to go down the toilet forever after the way they have treated me and many others. I RECCOMEND YOU NEVER BOOK WITH TELETEXT OR TRULY HOLIDAYS EVER.”

Helpful Report

Posted 5 years ago

“Waiting for my full refund”

Helpful Report

Posted 5 years ago

“Scammers who have left me in financial despair. Stole my money.”

Helpful Report

Posted 5 years ago

“I have booked holidays with Teletext over the past 25 years. I booked and paid for our holiday in January for our holiday at the end of March. Teletext cancelled the booking understandably due to the corona virus. I had several conversations with them where they said I get a refund when they received the monies back from the other parties. I contacted Jet 2 and established that they had refunded Teletext the money. On contacting Teletext again armed with this information, they initially claimed not to have the money then when I quoted the refund reference from Jet 2 they then claimed to have only received a partial payment. I was told I had to accept a credit note and I would be refunded the money at the end of July, I stated I didn't want a credit note just an immediate refund. I then received an email to say my credit voucher was valid for a year and after which I would be refunded any amount not used. Follow up calls and emails were made and I got no further forward. I fortunately paid by Credit Card and contacted my card provider who following a written request from me I got a refund from my credit card and they are taking the case up with Teletext directly. I would advise people not to book through Teletext Holidays and people hoping to get their money back should contact their bank or credit company directly as Teletext are clearly attempting to avoid refunding and pushing people into accepting credit notes (which are worthless if the company goes under even though the holiday is ABTA protected the credit notes aren't”

Helpful Report

Posted 5 years ago

“: TT-BQ-1017491 Was supposed to go on a holiday in May booked through teletext holidays, obviously was cancelled due to covid 19. We paid over £1700 and have not seen a penny of it back! They are just putting everyone off with lies! I have reported them to trading standards and CMA ! Disgusting from a well known company!!!”

Helpful Report

Posted 5 years ago

“We just got our credit card refunded in full. I tend to think it was because I contacted the top which was the Department of Transport and I received a quick response from the Aviation Directorate Department of Transport giving me a link which was https://www.coronavirus-business-complaint.service.gov.uk/. The reason I think that is because I went direct to the top that I got the refund because it was only a week or so later that I got the refund. As I had been sending teletext/truly travel around 50 emails over the past 12 weeks telling them I only wanted a full cash refund NOT their pathetic voucher or credit note which they had sent and then it was only for the accommodation part as they said they were awaiting easy Jet to refund them. So hope this information maybe of some use to all awaiting Cash refunds. But it may just be that I got our refund because they were actually just working down their list and it wasn’t because of my contacting the government department or my bombardment of emails to them telling them I was going to be contacting companies house about them being criminal by not adhering to the law that they had to refund within 14 days, as I would imagine directors and secretaries should not be allowed to be such when they have broken laws, but at the end of the day I don’t care just why all of a sudden they have paid the refund after all their excuses they gave me I am just very glad I have the refund and I hope all reviewers on this site get their refunds and don’t ever use teletext /truly travel again or any other name they may in the future trade under as before I book any holiday in future I will check out the company name through companies house to see if any of the directors and secretary is the same as teletext/truly travel.”

Helpful Report

Posted 5 years ago

“Absolutely disgusted at how they are treating customers including myself. Have only given them 1 star but would have given them zero if possible! I contacted them weeks ago knowing my holiday would be cancelled as the hotel is closed and do not know when they are opening as well as Easyjet not currently flying to the Canaries. I asked in writing several times for a payment extension so I would only pay nearer the time if the holiday were to suddenly go ahead. They refused and took my money (over £2000 for a family holiday.) My flights have now been cancelled and Teletext finally admitted in writing the holiday 30th june was now cancelled. I told them weeks ago, and 2 days ago I would not accept a credit note and would like a cash refund. 2 days ago Pooja in India spent half and hour trying to assure me the best option was the credit note but I insisted on a refund. She told me she was putting in the request and I didn't need to do anything else. Then last night I receive a credit note (less flights at Easyjet haven't refunded them yet- booked a package holiday??!) The note says If I haven't used it by 29th September, I then may apply for a refund!! This is both immoral and illegal!! If they were using the money from new balances payments to refund people they owe, I could understand it but apparently not, people from March are still awaiting refunds! Last night Mehender told me they are following FCO and TTA rules, another lie! So avoid them at all costs. They were a 5 star company when we booked, you only have to read the reviews on here to see how much they have let down their customers their rating is dropping rapidly. Booking ref 773738”

Helpful Report

Posted 5 years ago

“Do not even think teletext deserve the one star. Our holiday was cancelled but because they don’t want to put anything in writing they called to advise now they are insisting we take a voucher and cannot even ask for a refund until end of September. They are a bunch of bandits.”

Helpful Report

Posted 5 years ago

“So now Teletext are challenging charge backs. Stealing customers refunds. What an absolute disgrace of a company you are. Dreadful customer service. Rude aggressive advisors. Ignoring everything the customer resquests. Hanging up on calls and posting fake 5 star reviews. As they say self praise is no praise. DO NOT USE TELETEXT HOLIDAYS OR TRULY TRAVEL.”

Helpful Report

Posted 5 years ago

“Oh where do I start!! Everytime I speak to them I get told something different, and keep getting referred to the atol protected credit note. I told them multiple times I do not want a credit note and only want a cash refund. I've been in touch every week and even sent multiple emails telling them I want a cash refund, they just not getting it. I even told them they have stolen my money as if they can offer credit note it means they have my money. They should shut down, locked up and key thrown away, they do not deserve to sell holidays, other companies have already refunded. What ever you do do not book with teletext, I would rather pay an extra 3k and book with someone else.”

Helpful Report

Posted 5 years ago

“You cancelled our holiday and are rufusing a full refund until September 2021...not acceptable. We don't want a credit note.”

Helpful Report

Posted 5 years ago

“do not book with this company holiday cancelled tried for weeks for a refund getting no where they are a joke time for a section 75 only way to see ur money again”

Helpful Report

Posted 5 years ago

“Offering me a credit note but refusing a refund till September is unacceptable. I have decided never to use teletex again therefor i used a better company to holiday with AND I want my refund now!”

Helpful Report

Posted 5 years ago

“Worst customer service ever. No contact. No credit note. No refund. Lies, fobbed off, broken promises. Promised a call from a manager 3 times - never called. Promised credit note - still waiting and told stupid lies by all their customer service Asian ladies. Never use them again.”

Helpful Report

Posted 5 years ago

“This company is fake. They put fake reviews on trust pilot which I think is illegal. This is proper scam. People do not buy holiday with them for your own safety. My holiday been cancelled and they even not inform me, only find out because airlines send me cancellation notice. No way to contact them. Hopefully government will be able to help. I bought my holiday from teletext first and last time. Shame”

Helpful Report

Posted 5 years ago

“I had my holiday booked for July ,regardless of the situation with flying or not and the potential of getting cancelled I’ve reviewed many reviews uploaded and even I can see with all the legal action against them there is no way teletext will be able to financial come away from this unscathed.Likely hood they will have no option to go bankrupt as a result of covid 19.Having additionally read Martin Lewis’s advise I took the option to not pay may final balance .One I’m not prepared to fly on a Low budget air craft and see how they have put measures in place to try to mitigate the risk of infection spread,we aren’t advanced enough in knowledge to understand spread air bourne yet across air crafts ,two my health is not amazing and I have a young child also so not prepared to put them in this position,three if something happens in my place of holiday I for heck know for sure teletext holidays will abandon me so I’m on my own and for yes I lose out in the £1000 already spent but in all honesty people have lost more ,my health mental and physical is worth more and if I pay the remaining balance and hope it gets cancelled alike a lot of you I know there’s no way il be recovering this money at least for 2-3 one the courts who are significantly behind just to add find TH guilty of numerous breaches .Ive taken the option to save any more stress or head ache to swallow my loses and put a hold on my bank account to stop them taking the last payment .After 5 emails and numerous phone calls advising them the action I was taking they still attempted to take the money without permission but my bank stepped in.Now if you can and I know many are struggling weigh up your options because you have to consider is accepting a credit note from a company that may not recover from this financially be an option you willing to take or can you afford to cut your loses .Iam sorry for the frustration of many this is a horrible time and I myself know joe you feel.i have been a loyal customer and been horrified at how TH have responded to this however been an absolute eye opener for me -your gonna get what you pay for ,I really did and this is my lesson learnt”

Helpful Report

Posted 5 years ago

Teletext Holidays is rated 2.3 based on 1,609 reviews