Selection Box Ltd Reviews

Name: Selection Box Ltd
Address: The Workshop, 57 Sandown Road, Benfleet, Essex
Rating: 4.91

4.9 Rating 5,763 Reviews

98 %

of reviewers recommend Selection Box Ltd

4.9

Based on 5,763 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Selection Box Ltd:

The UK's finest Luxury Sweet & Chocolate Bouquets. Perfect gifts for any occasion. FREE Personalisation, FAST & FREE UK Delivery. 100% Wow! Guaranteed.

Visit Website

Phone:

03333 449 400

Location:

The Workshop,
57 Sandown Road,
Benfleet
Essex
SS7 3SQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well presented, The option for Next Day delivery was actually 2 days later.”

Helpful Report

Hi Paul, Thanks for taking the time to leave a positive review. Just to clear up any confusion regarding Next Day Delivery. I can see that we did deliver on the 24th January, exactly as our website advised when you placed your order. Although you ordered on the 22nd January, it was at 11:09pm which is long after our courier collections for that day and our 2pm cutoff time. Orders received after 2pm are processed the next working day, which is why our website correctly calculated a delivery date of the 24th January. I hope this helps explain, why your delivery arrived when it did and please let me know if I can be of any further assistance. Kindest regards, Scott @ Sweetie Bouquets.

“Arrived as arranged, looked lovely, very pleased, and will order again next year. Thanks.”

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“Fast service, fast delivery. But did expect a bit more when i ordered xl, specialfly for the Price. Theres only Chocolate for half the Prize i payed if you put it together”

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Thank you for your review and we are delighted to hear your bouquet arrived safely and so quickly in Denmark. With regards to the amount of chocolate in your bouquet, we always put a little more than 50% in our XL bouquets just to be safe, however in the Kinder XL there is actually 75% more items and we simply couldn't fit any more if we tried. Although our prices are some of the most competitive around, I think it is fair to mention that there is a lot more to one of our sweetie bouquets than just the chocolate. Beautiful materials, premium packaging and a lot of hard-work ensures our bouquets always look great, arrive on -time and in perfect condition anywhere in the world. 😊

“Dlck kdkc”

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“arrived between the time we were told. good service”

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“A few days after ordering, I realised I had given the wrong flat number of the recipient. I phoned up Sweetie Bouquets and explained my dilemma. I was too late; my order had been sent out a day early. Thankfully I managed to sort out the problem but instead of arriving within between Tuesday and Thursday, the birthday present arrived on the Monday, which made it really early for the Friday birthday. Despite this I have nothing but praise for the kind and helpful gentleman who did his best to help in such a caring way when I contacted him in such a flap after realising my mistake with the address. Although early, the chocolate bouquet was well received and I would definitely recommend Sweetie Bouquets and use them again”

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“My friends absolutely loved it”

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“I was online looking for something different to the usual flowers to give to a friend who had surgery when I found this website. I opted for the Cadbury bouquet and the free delivery. My friend was delighted and the bouquet looked fantastic. Totally lived up to my expectation. There was a slight delay with the mail service, so I’d opt for a specific date next time. I will definitely buy from here again.”

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“Very pleased. Thank you.”

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“Great present arrived on time . Good service and looked amazing”

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“The bouquet is lovely . Very well packaged and presented . However, I asked for a text when the parcel was delivered as it came to my work place , never received a text and one of my colleagues had opened it when I asked the parcel to be left in reception . Not Happy about that !!”

Helpful Report

Thank you for your lovely review. We are so pleased to hear how happy you were with your bouquet and I hope it was a big hit with the recipient too. Unfortunately, our Free Delivery service doesn't include text or email alerts and although we can manually confirm delivery, we do not get notified either. For future reference, our Premium Delivery options delivered by our courier DPD Local include email and text notifications as standard and include Nominated Day, Express, Next Day & Weekend Delivery. I hope this helps. Kindest regards, Scott @ Sweetie Bouquets.

“It looks fabulous & a super idea Arrived within time stated wrapped well & arrived in tact To be fair ,it is for an occasion so although I’ve looked at it through the sellaphane ,I Havnt removed it from the box yet ,but looks great ! I would recommend this ,it’s a lovely gift and presented well Thank you”

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“A bit smaller than expected but looks good”

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“Good service”

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“Really pleased with the chocolate bouquet xx”

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“I am pleased but because I was sending to someone I would have known the grift have arrived safe”

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“Box was damaged but fortunately the sweetie bouquet was fine- more care needed with delivery.”

Helpful Report

Thanks for taking the time to leave us a great review. Like many other online retailers we use industry leading couriers to deliver our products nationwide. Occasionally things we can’t control, don’t always go to plan, like parcels getting squashed along the way. For this reason we are really serious about our packaging materials & methods and so I’m delighted to hear our packaging “stood up to the task” and protected your bouquet exactly as intended. We take great encouragement from this and hope others will too, so thanks again for sharing. Kindest regards, Scott @ Sweetie Bouquets.