Selection Box Ltd Reviews

Name: Selection Box Ltd
Address: The Workshop, 57 Sandown Road, Benfleet, Essex
Rating: 4.91

4.9 Rating 5,836 Reviews

98 %

of reviewers recommend Selection Box Ltd

4.9

Based on 5,836 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email

About Selection Box Ltd:

The UK's finest Luxury Sweet & Chocolate Bouquets. Perfect gifts for any occasion. FREE Personalisation, FAST & FREE UK Delivery. 100% Wow! Guaranteed.

Visit Website

Phone:

03333 449 400

Location:

The Workshop,
57 Sandown Road,
Benfleet
Essex
SS7 3SQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the overall look!”

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“Excellent bouquet. My sister absolutely loved it . The service was excellent.Thank you.”

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“This is the second sweetie bouquet I have ordered. I have to say these are the best present ever. My nephew absolutely loved it. Delivery was so quick. Thank you again.”

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“Thank you!”

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“Excellent, my daughter loved it, nicely packaged, perfectly presented.”

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“OMG. I never write a bad review but I feel so badly treated that I need to do this. What terrible customer service and chocolate gift from this company. The present was given to me on Christmas Day and looked ok BUT when I opened each bar of chocolate they were broken and crumbled and fell out in tiny bits so was difficult to save and catch it through my hands. EVERY BAR I’ve opened so far is the same. The company didn’t care and were cold and very unhelpful! Will never use this company again. Feel they are SO STUPID as even a small refund would have helped but they were too arrogant and think that people don’t read reviews. If you don’t treat your customers well then you pay in the end as there are other companies that people can easily use.”

Helpful Report

Thank you for taking the time to leave a review and giving us the opportunity to publicly respond to your concerns, which I hope will help other customers. We read all of our reviews and wherever possible use them to improve our products and customer service. To summarise, we received a request to return and refund your item because you claimed “a few” of the 17 chocolate bars where broken, when you began to dismantle and consume it. As you kindly confirmed in your emails, the presentation of the bouquet which was received 3 weeks prior was as OK and therefore as expected. We simply advised, that our terms and conditions state: “We cannot accept any liability for…Anything that does not adversely affect the presentation of the item and/or the edibility of its contents.” As no damage was reported at the time of delivery, it had been in your care for 3 weeks, we had established the presentation of the gift was satisfactory and the chocolate despite some being broken was still perfectly safe to eat. I am satisfied that you received a well presented, edible product in line with the product description and our terms and conditions. We will of course immediately replace any item that arrives damaged in transit but require this to be reported to us on first inspection, to rule out any damage caused whilst in the customers care. I’m sorry you feel our response was cold, arrogant and stupid which was not our intention, I’m satisfied we handled your concern politely and our response was accurate and fair. Please let me know if I can help with anything else. Kindest regards, Scott @ Sweetie Bouquets.

“I’m so happy and satisfied with my purchase it came on time and it made my loved ones birthday special 🥰”

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“Quick and efficient service will definitely use again”

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“Very quick delivery! Perfect as always! A+++ Would highly recommended X”

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“Gooooood. Amazing service”

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“Arrived on time, looked great.”

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“Order came exactly how described! Packaged perfectly,my partners going to love this as one of hes birthday gifts! Highly recommend”

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“Wanted something different for a friend at works leaving present so this was ideal. She loves snickers and looks like flowers. Not sure what would last the longest. Delivery was by Royal Mail package was well sealed and contents secured so no damage. Highly recommended”

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“My second purchase, very happy I love them, quick delivery Will continue to buy from sweetie boutique”

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“Amazing!! I got this for my boyfriend on his new job. The note was perfect placed and the bouquet looked exactly like the picture and had arrived in perfect condition!! I was notified every step of the way literally to the point it was placed on his door. I will defo use this company again. Thanks sooo much”