Selection Box Ltd Reviews

Name: Selection Box Ltd
Address: The Workshop, 57 Sandown Road, Benfleet, Essex
Rating: 4.91

4.9 Rating 5,706 Reviews

98 %

of reviewers recommend Selection Box Ltd

4.9

Based on 5,706 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Selection Box Ltd:

The UK's finest Luxury Sweet & Chocolate Bouquets. Perfect gifts for any occasion. FREE Personalisation, FAST & FREE UK Delivery. 100% Wow! Guaranteed.

Visit Website

Phone:

03333 449 400

Location:

The Workshop,
57 Sandown Road,
Benfleet
Essex
SS7 3SQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Multipacks bars sent to me with no nutritional information located on them. First and only time I will ever be using this service! Appalled.”

Helpful Report

Thank you for taking the time to leave us a review. Having been replying to your 6 emails since 7:30am this morning I did try my best to resolve your varying issues, including multiple offers for a full refund under our 100% Satisfaction Guarantee. In any case, you have raised an important issue and although all of our bouquet items do list the allergen advice as required by law, I think it is fair to assume that some of our customers would benefit from the full nutritional values of our Sweetie Bouquets, whether missing from the manufacturers packaging or simply obscured by the method we use to present them in the bouquet. So with immediate effect we will be working towards providing the full Manufacturers nutritional information on both our website and included with every bouquet we deliver. A final note on our use of multi-pack item in some of Bouquets. Doing so simply allows us to offer bouquets that are bigger, with more variety at highly competitive prices.. We never use fun-size or treat-size packs (unless advertised) and therefore believe that using multi-pack items represents fantastic value for money for our customers..

“Not value for money.”

Helpful Report

I'm sorry to hear that you were disappointed with your order, but let me assure you that our Kinder Large bouquet does contain an extra 25% chocolate exactly as described, so I'm sorry if you were expecting more. Our Kinder bouquet is one of our best selling items, our descriptions and images (including a 360º view) are accurate and we are one of the most competitive Sweetie Bouquet Producers in the UK, with a 5 star rating on every review platform we are listed on. In any case, if you are not satisfied with your order please return it to us and we will issue you a full refund. We take all of our customers comments seriously and where possible use them to improve our service, so thank you for taking the time to share your views. Please let me know if I can do anything else to help.

Selection Box Ltd is rated 4.9 based on 5,706 reviews