RSMG Limited Reviews

Name: RSMG Limited
Address: 41 Eton Wick Road, ,, Eton Wick
Rating: 4.58

4.6 Rating 1,009 Reviews

90 %

of reviewers recommend RSMG Limited

4.6

Based on 1,009 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01753 293294

Email:

sales@rsmg.uk

Location:

41 Eton Wick Road, ,
Eton Wick
SL4 6LU

Write Your review

Tell us how RSMG Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

RSMG Limited 5 star review on 24th August 2022

Stephen G

RSMG Limited 5 star review on 8th November 2021

John D

RSMG Limited 5 star review on 8th April 2020

Drew D

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bag arrived extremely dirty and looked as if it has been used before.”

Helpful Report

Hi We are very surprised to read theses comments, as we have had no notifications from you previously of any issues with your delivery. If you would like to get in touch with customer services, we are more than happy to help resolve any issues. Many thanks Sun Mountain Golf

“Found service not great as one of the two products was not delivered.”

Helpful Report

Hi Unfortunately our warehouse did only ship 1 umbrella holder when you ordered 2. The second was shipped immediately you made us aware of the shortage. Many thanks

“The wrong coloured clip turned up for my trolley, green instead of yellow!”

Helpful Report

Hi We have checked your order and you have actually ordered the Lime Green, which will be showing on the order confirmation that you have received. if you would like to return this and exchange for the yellow, please log into your account and initiate the return request.

“When I placed my order it wasn't obvious to me that you didn't have the item in stock & that it would be months before you did. When I received an email to say the item was on back order I expected to wait weeks. When I rang & was told it would be some 3 months I changed the colour, then you forgot to send the replacement & I had to ring you again. Not very slick.”

Helpful Report

“The reason I have given you a low rating was because of the poor customer service I sent 3 email's to find out the progress of my order and not one was even acknowledged even if it was to say it was on back order”

Helpful Report

Hi We have checked back on our customer service system and can see that all of the emails you have sent in to us have been answered, did you receive the automated acknowledgement after each email, or the order confirmation/dispatch notification. If not these have perhaps been stopped by your junk email filters, all emails would be from sales@rsmg.eu

“My bag took just short of 2 months to arrive in that time I had no information at what stage my order was at.”

Helpful Report

Hi, We are unsure as to how we could have provided you any further information? When the order was placed the bag was being clearly shown as out of stock with an availability date of the 25th January 2016. Our system will only send out updates if there are any changes to this date. There were no changes, the stock arrived on the date that was shown at time of purchase and your order was promptly shipped to you.

“As yet, goods not delivered!”

Helpful Report

Hi... I have just checked and your parcel is showing as out for delivery today. I think that you have mistakenly received the follow up email to early. I wil ask out Techies to investigate this. Sorry and hope your goods arrive soon.

“I paid for 1-2 day delivery and i STILL havnt received my package. I have tracked the consignment number and it is showing as a delivery for the 17th of Feb ??”

Helpful Report

Hi, We are sorry that you beleive our delivery time has not been met, however we would like to clarify. Your order was placed on the 12th February at 15:36 (after deadline for shipment that day) we dispatched your order on the 13th February on a 1 - 2 working day delivery as requested and paid for. This equates to a delivery date of the 16th or the 17th February. If it is not delivered by the 17th we will be happy to refund your express delivery charge.

Hi we have just checked and see that your delivery was signed for today 17th February :-)

“As of today's date - Thursday 5th February - I still haven't received the replacement brake cable for my Sun Mountain trolley. The cable finally arrived this morning, Wed 11th Feb 10.15am - I'm not surprised that there was a delivery problem. The courier could hardly speak English, knocked at the door - rather than used the doorbell, then arrived the first time showing me an address on his handheld for the "Scott's Project",which is a large well signposted building next door. I gave him directions. He then came back about 10 minutes later - again lightly knocking at the door, which I only just managed to hear, bringing the package with my cable. I have absolutely no problem with immigrant workers, ( provided they have a valid work permit) , but whoever employs them must ensure that they are properly trained and can speak,read & write English. Regards, Mike Golding From: Mike Golding Sent: Thursday, February 05, 2015 4:47 PM To: sunmountaingolf.co.uk - Reviews.co.uk Subject: Re: Reply to your review of sunmountaingolf.co.uk on Reviews.co.uk Hi - there is no "Jamie" at this address. I checked with our immediate next door neighbor which is Oakwood House - no "Jamie" there either. Our address is : Foxwood House, Delarue Close, Tonbridge, Kent TN11 9NN. Tel 01732 362545 There are only 6 houses in our development, with the names ( no numbers) clearly marked on each house. There are two name plates on our house - one on the gate and one on the house by the front door. Your dispatch process looks fine - it must be a delivery problem. I have had no problem with online deliveries before and we were in all day yesterday.Please check with the transport people. Thank you, Mike Golding From: sunmountaingolf.co.uk - Reviews.co.uk Sent: Thursday, February 05, 2015 3:38 PM To: mikegolding1@btinternet.com Subject: Reply to your review of sunmountaingolf.co.uk on Reviews.co.uk HiWe are slightly confused and dissapointed to read your feedback. Our records show that your parcel was signed for yesterday 4th February @ 14:26 by a Jamie. If this is not the case please telephone us to advise. We would also like to highlight that your order was placed Friday 30th January at 14:10, it was dispatched by our warehouse on Monday 2nd February and signed for on Wednesday 4th February. This is despite the delivery time scales given when you ordered were 4 - 7 Working days from dispatch.”

Helpful Report

Hi We are slightly confused and dissapointed to read your feedback. Our records show that your parcel was signed for yesterday 4th February @ 14:26 by a Jamie. If this is not the case please telephone us to advise. We would also like to highlight that your order was placed Friday 30th January at 14:10, it was dispatched by our warehouse on Monday 2nd February and signed for on Wednesday 4th February. This is despite the delivery time scales given when you ordered were 4 - 7 Working days from dispatch.

RSMG Limited is rated 4.6 based on 1,009 reviews