Stanced UK Reviews

Name: Stanced UK
Address: The Barn, Copy hold farm, Bradfield Southend Rd, Reading
Rating: 4.74

4.7 Rating 397 Reviews

94 %

of reviewers recommend Stanced UK

4.7

Based on 397 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Stanced UK:

We are a family run business which is growing at an unbelievable pace, and we believe that our customers’ needs are of the utmost importance. We are committed to meeting all of your needs. As a result, a high percentage of our business is from repeat customers and referrals. We would welcome the opportunity to earn your trust and deliver to you the best service we possibly can!

Visit Website

Phone:

01189770229

Email:

Support@stanceduk.co.uk

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Stanced UK 5 star review on 7th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don`t get me wrong. The kit arrived rapid, well packaged and seem decent build. Yet after getting kit installed, vehicle stood for a week at the garage waiting for other parts to arrive and be fitted and get vehicle back on the road, rear shock blew. When asked on what to do, been suggested to get warranty exchange, but kept being told that if there are any grip marks, it will void the warranty, but I can get a new shock for like £52, I don`t know, nor see grip marks, when on the ramp I see shock and bump stops. Fine, yet when asked how to sort it out and how to get a single shock, where is it listed or how to get it sorted, as every time something is being done on the vehicle, I have to pay the labour, Stanced will not cover it, even if the shock was to fauly. Anyhow, might be either my luck or the fact I`m foreign, Ibeen ignored for a week now(purchase and messaging via ebay).”

Helpful Report

Posted 10 months ago

Hi Robert, I'm sorry to hear of the issue. Looking at the email thread, we have been in constant contact with you and we are currently trying to resolve this issue for you. If you do require any further assistance please do not hesitate to email our customer service team at Support@stanceduk.co.uk who will be happy to help. Thanks Stanced UK

Posted 10 months ago

“3 parts arrived damaged from the manufacturer, bent strut tabs and a thread that wouldn’t wind down, would of returned the coilovers but had already fitted 1.”

Helpful Report

Posted 1 year ago

Hi Stephen, I'm sorry to hear of the issue. As far as we are aware we have not heard from you regarding the order so have been unable to help so far. In regard to the brake line brackets, this can sometimes happen in transit due to the weight of the struts and they can be bent back into place by hand. In regard to the thread, if this is causing any issues please email email our customer service team at Support@stanceduk.co.uk who will be happy to help. Thanks Stanced UK

Posted 1 year ago

“Coil overs not great ok when first fitted but only been on 3months and bottoming out over bumps not even that low”

Helpful Report

Posted 1 year ago

Hi Barry, Sorry to hear of the issue. I cannot see that you have contacted us regarding the suspension kit? If fitted correctly, bump stops fitted and none of the shocks are leaking fluid from damage being caused to the piston rods, the kit should be perfectly fine for years to come and not bottom out over bumps. If you suspect any of the parts to be faulty, the kit comes with a 2 year warranty so if you would like to disucss this please email us Support@stanceduk.com for further assistance. Thank you Stanced UK

Posted 1 year ago

“Do t get me wrong there really good for their money wise but it says adjustable in the description but sends the wrong coilover key/spanner I’m now stuck stupidly low and wheels rubbing in the arches, contacted customer service and still waiting for a response, week and a half and still waiting”

Helpful Report

Posted 1 year ago

Hi Charlie, I'm sorry to hear about the issue. The C spanners are added to the kit at the factory so it must have been a picking error. We contacted Stance plus on the 28/11 requesting that a replacement C spanner be sent out to you asap, to which they replied the same day saying that it was sent via Royal mail. It may have been held up due to strike action, You can adjust the shocks without a C spanner, if you would like advice on this please let me know a good time to call you by emailing Support@stanceduk.co.uk, We did try to call but there was no answer. Thanks!

Posted 1 year ago

“Service good, stance+ coilovers absolutely shocking… all shocks burst in less than a week.”

Helpful Report

Posted 1 year ago

Hi Ben, As discussed via email - in cases where all four shocks leak right away after install, it is highly likely that the pistons have been gripped during installation which has damaged the oil seals straight away as explained this would not be a fault of the product but caused by incorrect installation. As discussed via email, if you can return the shocks so they can be inspected we can come back to you with the cause and if any parts are faulty they would be replaced under warranty or in cases where the kit is new a refund may be offered as an alternative. If you do require any further assistance, please do not hesitate to email our customer service team at Support@stanceduk.co.uk who will be happy to help. Thanks Stanced UK

Posted 1 year ago

“Don’t see the point in the street version for my 03 blew Z4. Spend the extra Pennies and get the ones with the shortened drop links, You’ll need them anyway as the kit doesn’t work otherwise.”

Helpful Report

Posted 2 years ago

Hi Eden, In some cases, a shorter drop link kit is required. I can see that you have placed an order for the link kit, If you require any further assistance please do not hesitate to contact us Support@Stanceduk.com. Thank you Stanced UK

Posted 1 year ago

“Even with the coilovers screwed right down it still never made my car look as low as what I thought it would be”

Helpful Report

Posted 3 years ago

Hi Joe, Firstly thank you for your feedback! I'm so sorry to hear that you were dissatisfied with the product. We only normally hear great things about the Stance+ brand. I cannot see any history of you contacting us regarding the issue raised to date, If you would like to discuss this further and provide some more information on the vehicle and the kit please do not hesitate to email our customer service team at Support@stanceduk.co.uk who will be happy to help! Thanks Stanced UK

Posted 3 years ago

Stanced UK is rated 4.7 based on 397 reviews