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Stanced UK Reviews

4.7 Rating 394 Reviews

94 %

of reviewers recommend Stanced UK

Company Reviews

Product Reviews

4.7

Based on 394 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Stanced UK:

We are a family run business which is growing at an unbelievable pace, and we believe that our customers’ needs are of the utmost importance. We are committed to meeting all of your needs. As a result, a high percentage of our business is from repeat customers and referrals. We would welcome the opportunity to earn your trust and deliver to you the best service we possibly can!

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Phone:

01189770229

Email:

Support@stanceduk.co.uk

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Stanced UK 5 star review on 7th April 2024

Stanced UK 5 star review on 11th March 2024

Stanced UK 5 star review on 11th March 2024

Stanced UK 5 star review on 14th February 2024

Stanced UK 5 star review on 5th February 2024

Richard Parsons

Stanced UK 5 star review on 29th January 2024

Stanced UK 5 star review on 9th October 2023

40

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No customer service at all. Only available via e-mail that they only seem the check whenever. Disappointed after being recommended by so many people.”

Posted 1 year ago

Hi, Firstly thank you for your feedback. I'm so sorry to hear that you are disappointed with the support you have received. We strive to offer the highest level of customer service possible to all of our customers. I can see that your order was dispatched on time via DPD but was unfortunately damaged in transit and we are awaiting its return to us currently. We have responded to your emails in a timely manner and have now refunded the order in full for you as requested. If you do require any further assistance please do not hesitate to email our customer service team at Support@stanceduk.co.uk who will be happy to help. Thanks Stanced UK

Posted 1 year ago

“Poor customer service and poor quality, no help with a warranty issue, instead I was told to just buy a full new set”

Posted 2 years ago

Hi, Firstly thank you for your feedback. I'm so sorry to hear that you were dissatisfied. We strive to offer the highest level of customer service possible to all of our customers. Looking into your order follow up I can see you had emailed regarding a leaking strut, you were given the option to either send the shock back for inspection or purchase a single shock to keep you on the road then send the shock back for inspection. From the images you sent over via email the piston looks to have been gripped which would be the cause of the strut leaking most likely. We have not had any shocks back from you yet, if you do want to send the shock into Stance plus for testing we can then confirm the cause of the failure. If you do require any further assistance please do not hesitate to email our customer service team at Support@stanceduk.co.uk who will be happy to help. Thanks Stanced UK

Posted 2 years ago

“Within weeks of having mine fitted on my bmw , both front shocks have broke and leaked everywhere , just like other comments , i was told to send back and buy replacement and they would refund if was faulty , haven’t sent back yet as not sure if get em back !”

Posted 2 years ago

Hi Jordan, I'm sorry to hear of the issue you are experiencing. As discussed with you for both the front shocks to leak fluid simultaneously right after fitting would indicate that the shocks have most likely been damaged during installation. The most common mistake made is gripping the piston rods when tightening the the top nuts which then causes the oil seals to leak every time the damaged piston rod goes in/out of the oil seal. You have been given the option to either send the units back to Stance plus for inspection or purchase new shocks then send the units back for inspection which can be refunded in full along with any postage costs if the units are found to be faulty. If there are grip marks on the shocks as stated this would void the warranty and there is no point sending the shocks back to Stance plus as they will be rejected. We have emailed you this morning with further details on returning the shocks for inspection. So hopefully we can look to get this sorted for you as soon as possible one way or the other. If you do require any further assistance please do not hesitate to email our customer service team at Support@stanceduk.co.uk who will be happy to help. Thanks Stanced UK

Posted 2 years ago

“Can't even get hold of someone”

Posted 2 years ago

Hi Charlie, Firstly thank you for your feedback. I'm so sorry to hear that you were dissatisfied. We strive to offer the highest level of customer service possible to all of our customers. I can see from the emails between yourself and our customer service team that we replied to your email within 2 hours of first contact and have since supplied the parts you required. If you do require any further assistance please do not hesitate to email our customer service team at Support@stanceduk.co.uk who will be happy to help. Thanks Stanced UK

Posted 2 years ago

“Fast delivery, good price, quality seems good. Car looks great”

Posted 3 years ago

“Very pleased with this bit of kit my one issue is that the tool provided is terrible and does tend to slip when adjusting but for the price I can overlook that just as good as BC/coilovers”

Stanced UK 5 star review on 12th November 2020

Posted 3 years ago

“Very unhappy with a lack of technical support you treat your customers like idiots lost a customer”

Posted 3 years ago

Hi David, Firstly thank you for your feedback. I'm sorry to hear that you are disappointed with the level of support. We strive to offer the highest level of customer service possible to all of our customers. We sent over the fitting guide today which is supplied by the manufacturer and have not yet had a response from yourself. We highly recommended that you have the kit installed by a professional as you are currently having issues with how the top mount is assembled whilst fitting the kit yourself. If you do require any further assistance please do not hesitate to email our customer service team at Support@stanceduk.co.uk who will be happy to help. Thanks Stanced UK

Posted 3 years ago

“Coil overs not great ok when first fitted but only been on 3months and bottoming out over bumps not even that low”

Posted 1 year ago

Hi Barry, Sorry to hear of the issue. I cannot see that you have contacted us regarding the suspension kit? If fitted correctly, bump stops fitted and none of the shocks are leaking fluid from damage being caused to the piston rods, the kit should be perfectly fine for years to come and not bottom out over bumps. If you suspect any of the parts to be faulty, the kit comes with a 2 year warranty so if you would like to disucss this please email us Support@stanceduk.com for further assistance. Thank you Stanced UK

Posted 1 year ago

“Do t get me wrong there really good for their money wise but it says adjustable in the description but sends the wrong coilover key/spanner I’m now stuck stupidly low and wheels rubbing in the arches, contacted customer service and still waiting for a response, week and a half and still waiting”

Posted 1 year ago

Hi Charlie, I'm sorry to hear about the issue. The C spanners are added to the kit at the factory so it must have been a picking error. We contacted Stance plus on the 28/11 requesting that a replacement C spanner be sent out to you asap, to which they replied the same day saying that it was sent via Royal mail. It may have been held up due to strike action, You can adjust the shocks without a C spanner, if you would like advice on this please let me know a good time to call you by emailing Support@stanceduk.co.uk, We did try to call but there was no answer. Thanks!

Posted 1 year ago

“Service good, stance+ coilovers absolutely shocking… all shocks burst in less than a week.”

Posted 1 year ago

Hi Ben, As discussed via email - in cases where all four shocks leak right away after install, it is highly likely that the pistons have been gripped during installation which has damaged the oil seals straight away as explained this would not be a fault of the product but caused by incorrect installation. As discussed via email, if you can return the shocks so they can be inspected we can come back to you with the cause and if any parts are faulty they would be replaced under warranty or in cases where the kit is new a refund may be offered as an alternative. If you do require any further assistance, please do not hesitate to email our customer service team at Support@stanceduk.co.uk who will be happy to help. Thanks Stanced UK

Posted 1 year ago

“Coilovers bought, Failed 1 year later, Stanced admit item faulty NO REFUND I Purchased the Stance Ultra Coilovers Suspension Kit BMW E46 Saloon & Coupe (98-05) Petrol from eBay Been fitted for a year and the rear struts have leaked all over my rear suspension causing the rubbers to deteriorate and causing it to fail an MOT. I was forced into replacing them with stock shocks because I needed my car for work. Stanced-UK admit the parts are faulty but refuse to refund me for them. They are meant to be under a 2 year warranty. Stanced-UK will only replace the parts leaving me well out of pocket.”

Posted 1 year ago

Hi Richie, The shocks are covered by a 2 year warranty. We had agreed with Stance plus that they would replace the rear shocks under warranty for you but you requested a refund which was not possible under the warranty terms. If you would still like the replacement shocks sent out to you please do contact us via email on Support@stanceduk.com Thank you

Posted 1 year ago

“Had stance coilovers in my e60 for 5+ years with no problems, installed new ones and it's a gift to do ✌️”

Posted 1 year ago

“Quick delivery and build look decent as well. Been fitted and according to mechanic, nice and easy but also came with - and sorry fellas, I could be wrong - ARB's or something! Ride's nice and very well priced. Thought they were going to be like the Wish of coilovers but not the case.”

Posted 1 year ago

“Amazing delivery speed, get what you pay but couldn’t be happier with the ride height and handling of my abarth now”

Posted 1 year ago

“Very good coilovers, they feel really soft smooth over bumps. Very easy to install and adjust height. Only thing is I’ve maxed out how low they go and they don’t go as low as I thought they would but still go low enough. And would be cool if you could choose a colour.”

Posted 1 year ago

“Don’t see the point in the street version for my 03 blew Z4. Spend the extra Pennies and get the ones with the shortened drop links, You’ll need them anyway as the kit doesn’t work otherwise.”

Posted 2 years ago

Hi Eden, In some cases, a shorter drop link kit is required. I can see that you have placed an order for the link kit, If you require any further assistance please do not hesitate to contact us Support@Stanceduk.com. Thank you Stanced UK

Posted 1 year ago

“Not fitted yet, but very impressed with next day delivery! Can’t wait to fit them”

Posted 2 years ago

“Great product, excellent quality. Gives my car a good stance”

Stanced UK 5 star review on 12th November 2020

Posted 3 years ago

“Even with the coilovers screwed right down it still never made my car look as low as what I thought it would be”

Posted 3 years ago

Hi Joe, Firstly thank you for your feedback! I'm so sorry to hear that you were dissatisfied with the product. We only normally hear great things about the Stance+ brand. I cannot see any history of you contacting us regarding the issue raised to date, If you would like to discuss this further and provide some more information on the vehicle and the kit please do not hesitate to email our customer service team at Support@stanceduk.co.uk who will be happy to help! Thanks Stanced UK

Posted 3 years ago

Stanced UK is rated 4.7 based on 394 reviews