Stanced UK Reviews

Name: Stanced UK
Address: The Barn, Copy hold farm, Bradfield Southend Rd, Reading
Rating: 4.74

4.7 Rating 394 Reviews

94 %

of reviewers recommend Stanced UK

4.7

Based on 394 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Stanced UK:

We are a family run business which is growing at an unbelievable pace, and we believe that our customers’ needs are of the utmost importance. We are committed to meeting all of your needs. As a result, a high percentage of our business is from repeat customers and referrals. We would welcome the opportunity to earn your trust and deliver to you the best service we possibly can!

Visit Website

Phone:

01189770229

Email:

Support@stanceduk.co.uk

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Stanced UK 5 star review on 7th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a set for my T5 and Audi B8.5, Within 6 months the Audi set started to knock. Then after 14 months the T5 set started to knock . I wasn’t going to pay a mechanic again to take them off , I sold the T5 at reduced price with knocking stance coilovers . And the Audi ones still knock, and got worse . Looking to change them to BC coilovers .”

Helpful Report

Posted 1 month ago

Hi Steve, Sorry to hear of the issue you have experienced. Could you please provide some order details as I cannot see any order's with ourselves related to your email?

Posted 1 month ago

“Terrible service through ebay. Missing parts and no help atall. Don't ime”

Helpful Report

Posted 7 months ago

Hi Michael, I'm sorry to hear you were not happy with the outcome of this. The order was placed 3rd June and you did not contact us until 29th August to state that the rear adjuster cups were missing. The delivery photo shows the kit open with the contents being inspected by yourself. Unfortunately due to the months that have passed prior to any contact being made regarding this we were unable to get parts sent out to you FOC. We would need notifying within 48 hours of any missing parts although we will always try to assist after this point. We did however, assist you through the process and speak to the manufacturer, offering the parts needed at a heavily reduced cost of £20. Ref. 46474 If you do require any further assistance please do not hesitate to email our customer service team at Support@stanceduk.co.uk who will be happy to help. Thanks Stanced UK

Posted 7 months ago

“Ordered my spacers and they arrived in good time. They look sick on the car and fit perfectly. This is the one stop shop for spacers. Thanks guys”

Helpful Report

Posted 1 year ago

Hi Mark, I'm sorry to hear that your parcel has been delayed. It was sent on time on the 11/04 via Yodel and shows as Possible delay, incomplete address. We have not heard from you regarding the order until this review, so we have now contacted Yodel to see what the address query is and will come back to you via email as soon as possible. Thank you

Posted 1 year ago

“Coilovers bought, Failed 1 year later, Stanced admit item faulty NO REFUND I Purchased the Stance Ultra Coilovers Suspension Kit BMW E46 Saloon & Coupe (98-05) Petrol from eBay Been fitted for a year and the rear struts have leaked all over my rear suspension causing the rubbers to deteriorate and causing it to fail an MOT. I was forced into replacing them with stock shocks because I needed my car for work. Stanced-UK admit the parts are faulty but refuse to refund me for them. They are meant to be under a 2 year warranty. Stanced-UK will only replace the parts leaving me well out of pocket.”

Helpful Report

Posted 1 year ago

Hi Richie, The shocks are covered by a 2 year warranty. We had agreed with Stance plus that they would replace the rear shocks under warranty for you but you requested a refund which was not possible under the warranty terms. If you would still like the replacement shocks sent out to you please do contact us via email on Support@stanceduk.com Thank you

Posted 1 year ago

“No customer service at all. Only available via e-mail that they only seem the check whenever. Disappointed after being recommended by so many people.”

Helpful Report

Posted 1 year ago

Hi, Firstly thank you for your feedback. I'm so sorry to hear that you are disappointed with the support you have received. We strive to offer the highest level of customer service possible to all of our customers. I can see that your order was dispatched on time via DPD but was unfortunately damaged in transit and we are awaiting its return to us currently. We have responded to your emails in a timely manner and have now refunded the order in full for you as requested. If you do require any further assistance please do not hesitate to email our customer service team at Support@stanceduk.co.uk who will be happy to help. Thanks Stanced UK

Posted 1 year ago

“So I was running m sport suspension before wanted to go a little lower so I purchased front and back stance + coilover fitted the back and they are a strut coilover picture below one of the worst rides I’ve ever felt the back of the car was skipping all over the road banging vibrating felt very dangerous so I removed them the next day straight away poor Quality didn’t even waste my time fitting the fronts tried to contact them for my money back no response”

Helpful Report

Posted 2 years ago

Hi David, We were sorry to hear that you had experienced issues with the suspension kit. We sell thousands of these kits and experience next to no problems. In this case, we offered a full refund on the kit for you and covered the return postage cost. If you require any further assistance please do not hesitate to contact us Support@Stanceduk.com. Thank you Stanced UK

Posted 1 year ago

“Poor customer service and poor quality, no help with a warranty issue, instead I was told to just buy a full new set”

Helpful Report

Posted 2 years ago

Hi, Firstly thank you for your feedback. I'm so sorry to hear that you were dissatisfied. We strive to offer the highest level of customer service possible to all of our customers. Looking into your order follow up I can see you had emailed regarding a leaking strut, you were given the option to either send the shock back for inspection or purchase a single shock to keep you on the road then send the shock back for inspection. From the images you sent over via email the piston looks to have been gripped which would be the cause of the strut leaking most likely. We have not had any shocks back from you yet, if you do want to send the shock into Stance plus for testing we can then confirm the cause of the failure. If you do require any further assistance please do not hesitate to email our customer service team at Support@stanceduk.co.uk who will be happy to help. Thanks Stanced UK

Posted 2 years ago

“Within weeks of having mine fitted on my bmw , both front shocks have broke and leaked everywhere , just like other comments , i was told to send back and buy replacement and they would refund if was faulty , haven’t sent back yet as not sure if get em back !”

Helpful Report

Posted 2 years ago

Hi Jordan, I'm sorry to hear of the issue you are experiencing. As discussed with you for both the front shocks to leak fluid simultaneously right after fitting would indicate that the shocks have most likely been damaged during installation. The most common mistake made is gripping the piston rods when tightening the the top nuts which then causes the oil seals to leak every time the damaged piston rod goes in/out of the oil seal. You have been given the option to either send the units back to Stance plus for inspection or purchase new shocks then send the units back for inspection which can be refunded in full along with any postage costs if the units are found to be faulty. If there are grip marks on the shocks as stated this would void the warranty and there is no point sending the shocks back to Stance plus as they will be rejected. We have emailed you this morning with further details on returning the shocks for inspection. So hopefully we can look to get this sorted for you as soon as possible one way or the other. If you do require any further assistance please do not hesitate to email our customer service team at Support@stanceduk.co.uk who will be happy to help. Thanks Stanced UK

Posted 2 years ago

“Can't even get hold of someone”

Helpful Report

Posted 2 years ago

Hi Charlie, Firstly thank you for your feedback. I'm so sorry to hear that you were dissatisfied. We strive to offer the highest level of customer service possible to all of our customers. I can see from the emails between yourself and our customer service team that we replied to your email within 2 hours of first contact and have since supplied the parts you required. If you do require any further assistance please do not hesitate to email our customer service team at Support@stanceduk.co.uk who will be happy to help. Thanks Stanced UK

Posted 2 years ago

“Very unhappy with a lack of technical support you treat your customers like idiots lost a customer”

Helpful Report

Posted 3 years ago

Hi David, Firstly thank you for your feedback. I'm sorry to hear that you are disappointed with the level of support. We strive to offer the highest level of customer service possible to all of our customers. We sent over the fitting guide today which is supplied by the manufacturer and have not yet had a response from yourself. We highly recommended that you have the kit installed by a professional as you are currently having issues with how the top mount is assembled whilst fitting the kit yourself. If you do require any further assistance please do not hesitate to email our customer service team at Support@stanceduk.co.uk who will be happy to help. Thanks Stanced UK

Posted 3 years ago

Stanced UK is rated 4.7 based on 394 reviews