Stackers Reviews

Name: Stackers
Rating: 4.76

4.8 Rating 648 Reviews

94 %

of reviewers recommend Stackers

4.8

Based on 648 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Stackers:

The home of beautiful organisation ✨

Visit Website

Phone:

01622714212

Email:

hello@stackers.com

Location:

London House, Sheldon Way, Aylesford
ME20 6SE

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Stackers 5 star review on 10th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You have still not replied re my query by telephone and e-Mail re -order 1550333040554 double charges re refund not the £4 as stated in T&C”

Helpful Report

Posted 3 months ago

“The backpack looked lovely, however the front pocket zip was faulty and constantly catches when trying to open and shut. Tried contacting some where they took a week to reply, they were very unhelpful stating another team would contact me, however no one did. So I returned which they have taken £4 out of my refund for returning a faulty item. Be aware, they don’t care about their customers at all.”

Helpful Report

Posted 8 months ago

Hi Jamie- I am sorry to hear of your negative experience and that your backpack had become faulty. I can see on our messaging system that our colleagues did respond to your messages once the office reopened after the weekend. Your refund has been processed and because you have returned a faulty item, the £4 returns fee does not apply, so the full transaction amount has been refunded. If you can see a different amount in your bank account, then please do let us know so we can investigate this further. If you have any further queries please do let us know. Best wishes, Stackers Team.

Posted 8 months ago

“Hallo stackers-team, Die Box ist bestellt und direkt bezahlt, aber bisher ist noch nichts geliefert worden. Nicht mal eine Nachricht, dass sie inzwischen auf dem Weg ist! Das ist jetzt 2 Wochen her. Bitte um Rückmeldung wann sie geliefert wird. Marion Lehnert”

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Posted 8 months ago

Hi Marion, So sorry for your dissapointment. We tried to reach out to you directly regarding this order after it was placed but I am not sure if this message was received. Unfortuantley as the order was palced on our UK site with a German delivery address we had to cancel it and issue a full refund as we are not offering international shipping at this time. I have replied to your review privatley with options on where to purchase Stackers in the EU, I hope this helps! Best wishes, Stackers Team

Posted 8 months ago

“I never received my backpack. I contacted DPD who advised that it was delivered to the wrong address and the supplier stackers should contact them to initiate investigation. I already sent a few emails to stackers asking to contact DPD and to initiate investigation which they never did and never replied to me. Awful customer service or should I say non-existant customer service. I never received by backpack and there was no investigation or even an apology”

Helpful Report

Posted 10 months ago

Hello- We are sorry to hear that you did not receive your product. I can see that we have responded to your email from 23/06 once our office reopened after the weekend on the 26/06 with information regarding the courier delivery of your parcel. I will resend this to you via email in case it has been missed in error. Best wishes, Stackers Team

Posted 9 months ago

“The 8 slot watch layer I bought doesn't fit the last stackers watch layer. It's just a little too big. What's the point of marketing the ability to just buy another layer I'd you keep changing sizes so you can't buy one that fits down the road? Will not be buying fron stackers again.”

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Posted 1 year ago

“Box arrived with dents and marks Returned and still not received replacement No response to email”

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Posted 1 year ago

We are sorry that the item was received with some marks on it and for any disappointment caused. I can see that a member of our returns team has been in contact with you via email and has sent you a returns label and an update on the status of this. Your new item will be with you soon. Best wishes, Stackers Team

Posted 1 year ago

“Stackers cancelled my order without any explanation just before Christmas. I do love my Stackers jewellery box and was hoping to give one to my mam, but don't have any more confidence in this company.”

Helpful Report

Posted 1 year ago

Hi Rebecca- Unfortunately your order was cancelled as we are not able to ship to Ireland- an email was sent to the email address used at the point of order on the 28/11 where we notified you that we were unfortunately unable to fulfil your order and this would be cancelled and refunded in full. Please accept our apologies for any disappointment with this. Best wishes, Stackers Team.

Posted 1 year ago

“I returned this item as it was not fit for purpose and had to wait a long time to get my money back and was charged postage both ways. Very disappointed”

Helpful Report

Posted 1 year ago

Sorry to hear that you are disappointed with our returns process. The return postage cost is noted on our website on the returns page and provides customers with a secure way to send items back to us. Due to the volume of orders and refunds received during the festive period, refunds were taking a little longer than usual, so please accept our apologies for this and any disappointment caused. Best wishes, Stackers Team

Posted 1 year ago

“Damaged in transit and quality in compartments very poor”

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Posted 1 year ago

Hi Alison, We are so sorry to hear this, if you contact our customer service team at hello@stackers.com we will definitely be able to resolve this for you. Best wishes, Lauren

Posted 1 year ago

“The jewellery box arrived damaged. One side of the lower section had partially come away along the top edge and had torn the covering material.”

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Posted 1 year ago

Hi Jeff- We are so sorry to hear an item was received damaged. If you could please reach out to our customer service team on hello@stackers.com they will be happy to find a resolution for you. Best wishes, Hannah.

Posted 1 year ago

“I still have not received the order!”

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Posted 1 year ago

We are so sorry to hear that your order has not been received. If you could please kindly contact our customer service team so we are able to investigate this further and resolve ASAP. hello@stackers.com Best wishes, Stackers Team.

Posted 1 year ago

“The back zipper has just come apart & im very disappointed as my granddaughter is really upset. Can I send it back for repair or replacement.”

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Posted 1 year ago

I am so sorry to hear that this has happened to the Backpack and for the disappointment this has caused. If you could please contact our customer service team we will be happy to arrange a replacement product or refund ASAP for you. Best Wishes, Stackers Team.

Posted 1 year ago

“Dear Stackers, I would appreciate it if someone could get back to my email addressing a missing order. It has been a week now and no one has resolved the issue. Thank you.”

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Posted 1 year ago

“I haven't received my purchase yet so can't review. I had no choice as to delivery and, having tried on two subsequent days when ai was not in, the item appears to have been returned. Can it please be resent?”

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Posted 1 year ago

“We would love it if we could actually get our item delivered!”

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Posted 1 year ago

“Product arrived. Damaged. £4 to return and now had to order a replacement. Thankfully I didn’t wait till Xmas day to open it”

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Posted 1 year ago

Hi there, I am sorry to hear your item arrived damaged! We never expect customers to pay for the return if the item they have received is faulty, this is why it states " If you have a faulty item, please contact the retailer directly" before you proceed through the returns form. Please get in touch with your order number and we will ensure that you are not charged for the return. Best wishes, Stackers Team

Posted 1 year ago

“I asked to be unsubscribed, why are you still contacting me?”

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Posted 1 year ago

Stackers is rated 4.8 based on 648 reviews