Stackers Reviews

Name: Stackers
Rating: 4.76

4.8 Rating 646 Reviews

94 %

of reviewers recommend Stackers

4.8

Based on 646 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Stackers:

The home of beautiful organisation ✨

Visit Website

Phone:

01622714212

Email:

hello@stackers.com

Location:

London House, Sheldon Way, Aylesford
ME20 6SE

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Stackers 5 star review on 10th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The designs are modern and the colours are too. The three items I bought weren't the best quality. Carboard covered in pleather is basically this brand in a nutshell.”

Helpful Report

Posted 5 months ago

Thanks for your review. Our stackable products are made with an MDF frame and not card board, with exception of our soft items, such as bags, and travel cases. I am sorry that the items received were not as you had expected. If you would like to return these then you can do so via the link below: https://stackers.intelligentreturns.net/main/landing Best wishes, Stackers Team.

Posted 5 months ago

“Unfortunately I found most of my makeup didn’t fit in. Huda palettes too wide and even my mascara too long, pretty useless. Looks nice though.”

Helpful Report

Posted 7 months ago

Thanks for your feedback. I am sorry to hear that your items did not fit inside the product. We do try and provide as much info on our products as possible and all of the dimensions and internal compartment dimensions are listed on the product page to help customers choose a product best suited to their needs. We are sorry that on this occasion this was not the case and for any disappointment with this. Best wishes, Stackers Team.

Posted 7 months ago

“Got a scuff mark in the top of my stacker box”

Helpful Report

Posted 8 months ago

Hi Toni- so sorry to hear this. Please can you reach out to our customer service team via hello@stackers.com so we can get this sorted for you. Best wishes, Stackers Team.

Posted 8 months ago

“awful service, ordered an item incorrect no email back won't be purchasing from the shop again..”

Helpful Report

Posted 9 months ago

Sorry to hear of your disappointment. I can see from the chat history that one of our customer service advisors replied to your message on 22/06 at 12.38. I will re-send this message on to you in case this has been accidently missed. Best wishes, Stackers Team.

Posted 9 months ago

“The box was lovely but I was expecting it to be the same size as previously bought so I could stack the layers. I then had to pay to return the item.”

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Posted 11 months ago

“Sadly you could not supply the items I ordered so it was a very disappointing experience. 😔”

Helpful Report

Posted 1 year ago

Hello Julie- thank you for your review. We are so sorry that you had a disappointing shopping experience with us. Unfortunately due to a stock error on our system, one of the items on your order was out of stock and a refund was provided. Again, we are so sorry for this and hope it does not deter you from shopping with us on another occasion. Best wishes, Stackers Team.

Posted 11 months ago

“return + refund takes excess of 3 weeks. and they dare deduct return fee”

Helpful Report

Posted 1 year ago

“Order was wrong when it arrived. That was a pity but contacted company and returned as soon as possible. Still waiting for a refund two weeks after it was returned to warehouse. Very disappointed with my experience.”

Helpful Report

Posted 1 year ago

Hello Sheila- So sorry that you have been left feeling disappointed with the experience of shopping with us and that your refund has not been received into your account yet. I can see that the refund was issued to you on the 6th January by our accounts team- I have forwarded the screenshot of this to your email address for your reference. It may be worth reaching out to your card provider/ bank to chase this up as to why this has not yet been received. Best wishes, Hannah. Stackers Team.

Posted 1 year ago

“It’s not made clear that returns are not included in the order, and the returns process doesn’t work I’ve sent several emails trying to return an item and still not managed as is only emails, no phone contact, and only weekday responses to emails. A very small operation!!”

Helpful Report

Posted 1 year ago

Hi Moj, I am sorry to hear you have had a negative experience. Details about returns can be found on our returns page: https://stackers.com/returns. It does state that a flat rate of £4 will be deducted from your refund on this page, along with this being shown on the ReBound system once a return is started. With regards to the system itself, we unfortunately have had some issues with certain order numbers as we had migrated our website over to a new platform which caused some technical difficulties with the data linking. However, we are accepting returns and have been helping customers who have been in touch. I have checked through our inbox and cannot find any email from your email address or any emails referencing your order number. Please could you let us know which email address you have sent your messages to so I can make sure we get back to you to as soon as possible? For future communications, we do have a phone number should you want to speak to a member of our team directly, it is 01622 714212 and is listed on our Contact Us page. Once again, we would like to apologise for any inconvenience caused and will be happy assit with any outstanding queries. Best wishes, Stackers Team

Posted 1 year ago

Stackers is rated 4.8 based on 646 reviews