Stackers Reviews

Name: Stackers
Rating: 4.74

4.7 Rating 704 Reviews

93 %

of reviewers recommend Stackers

4.7

Based on 704 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Stackers:

The home of beautiful organisation ✨

Visit Website

Phone:

01622714212

Email:

hello@stackers.com

Location:

London House, Sheldon Way, Aylesford
ME20 6SE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the jewellery box but had not realised you could only have 3 initials so they are incomplete - not sure I was informed”

Helpful Report

Posted 1 month ago

“Expensive for what it is from a quality perspective. Get just as good from Amazon. One product arrived damaged.”

Helpful Report

Posted 1 month ago

“The backpack is made of sturdy, water resistant material. Constantly get scratched by the zipper on my hand, not good. 3 large (around A4) size internal pockets which is good for paper work / magazines / books / laptop which you have those. The smaller interior pockets would be better to have some elasticity so you can see more, and put more stuff if you want to.”

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Posted 10 months ago

“The three stars are mainly for customer service and not the functionality or quality of their products. I never received an email with tracking information and when I was finally able to get the information, I found out my package was stuck at a DHL warehouse for over 5 days due to insufficient delivery address information. All my documents (e.g. sales receipt, packaging slip, etc.) had the correct full address information, except for the actual shipping label. I am still waiting to hear back about how this happened.”

Helpful Report

Posted 1 year ago

“Good product, however delivery was poor. I was charged for delivery and it did not happen. Instead I had to go out of my way to collect. The most annoying thing was that I complained to Stackers and they couldn’t even be bothered to reply.”

Helpful Report

Posted 2 years ago

Thanks for your review. We are so sorry to hear that there was an issue with the delivery of your order and that you did not receive a response to your message. We are unfortunately unable to find any email correspondence relating to your order number. I have sent you an email with an update from our team. Best wishes, Hannah.

Posted 2 years ago

“Lovely product shame about the postage. Paid for next day delivery and received in four days. Emailed to ask if some of the postage could be refunded but never received an answer.”

Helpful Report

Posted 2 years ago

Hi Sonia- thank you for your review. I am sorry that your order took a little longer than expected to arrive. As your order was placed on a Saturday, this was processed once our offices and warehouse reopened on the Monday. I can see that your email enquiry was responded to on 11/04 and your delivery charge has been refunded due to a slight delay by DPD. If you have any further queries, please do let us know. Best wishes, Stackers Team.

Posted 2 years ago

“Sent the item back the next day due to the bag being too bulky for the purpose I needed. However it was over a month later that I finally got my refund! Customer service took days getting back to be each time I contacted them and would not entertain expediting anything for me”

Helpful Report

Posted 2 years ago

“Love Stackers as a whole but was really disappointed in the colour of the sage as it looks completely different to website. I ended up sending it back and swapping for Oatmeal which I love! Returns process could be better, I almost didn’t bother returning since the cost of returning was going to be almost as much as what I bought.”

Helpful Report

Posted 2 years ago

“My order was for a blush coloured jewellery case, I received an oatmeal colour. No explanation why. I checked your website and there were no blush ones advertised, I would imagine that colour was out of stock. My confirmation order definitely stated blush. As time was of a premium I accepted what you sent.”

Helpful Report

Posted 2 years ago

“Disappointed that when rings are placed into their slots, the next layer will not fit flat!”

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Posted 2 years ago

“Excellent service but £3.29 for delivery seemed expensive.”

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Posted 2 years ago

“I really like my Stackers with the different layers suitable for earrings, rings and larger jewellery. However the colours have been changed so when I bought another layer in pale blue online, it didn't match my existing Stackers which is really disappointing.”

Helpful Report

Posted 2 years ago

Hi Nicky- I am really sorry to hear that your layers are not matching. If you could please contact us via hello@stackers.com we will see what we can do to help with this. Best wishes, The Stackers Team.

Posted 2 years ago

“Jewellery box bought as a present. Everyone was really pleased with it. However, within a few days of receiving and using the gift, the clasp broke. The recipient still loves the jewellery box and didn’t want to cause a fuss but as the purchaser, I was very disappointed . I thought I was buying a quality jewellery box that would last - there are many cheaper alternatives available. I didn’t expect the clasp to break within days of using it. I was going to be buying more as Christmas presents, but now I’m not sure they are worth spending the extra money on.”

Helpful Report

Posted 2 years ago

Hi Claire- thank you for your review. We are so sorry that the clasp broke shortly after your purchase- this is obviously concerning to hear. Please could you contact us via hello@stackers.com so we can rectify this for you. Best wishes, Hannah.

Posted 2 years ago

“Not really awfully impressed, wish now I'd stuck out for a traditional good quality leather jewellery box, but after a house move where my previous jewellery box got ruined I needed one in a hurry. I'm particularly irritated by the whole stacking process, and needing to adjust the stack each time to look even.”

Helpful Report

Posted 2 years ago

Thanks for your review. We are so sorry that you are finding the stackable layers frustrating. We originally created 'Stackers' with the idea that you could add different layers to your collection, build your ideal jewellery box and be able to view your collection easily. We have recently created some new layers which have built-in drawers so you can view your jewellery without removing each layer, so these may be of interest to you if you would like to add to your Jewellery Box set. Best wishes, The Stackers Team.

Posted 2 years ago

“Good quality but disappointed as it didn’t show on the image that it would say stackers inside”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that you were disappointed with the Stackers branding being on the product. We do try to make sure this is shown in our imagery, but I will ask our web team to review these to see if we can make this a little clearer. Best wishes, The Stackers Team.

Posted 2 years ago

“Today email asking for a review of recent purchase? You mean the one I did January 2022? The purchase was ok. A shame most of items are put of stock. The bag itself is great.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are so pleased to hear you are happy with your purchase of one of our bags. We are sorry that other items were out of stock when placing your order. This was just after Christmas and our Winter Sale so our stocks may have been affected by this. Best wishes, The Stackers Team.

Posted 2 years ago

“The item was beautifully made and good to look at but unfortunately the hooks were not high enough for me to hang my necklaces meaning they dragged on the bottom of the stand.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that the Hooks on your Jewellery Stand are not quite high enough for some of your necklaces. We do list product dimensions for all of our products and try to include many images to best represent the product and its features, but moving forward will look to see if we can make this any clearer. Best wishes, The Stackers Team.

Posted 2 years ago

Stackers is rated 4.7 based on 704 reviews