Speedys Wheels & Tyres Reviews

Name: Speedys Wheels & Tyres
Address: 1 Cotton Brook Road, Derby, Derbyshire
Rating: 4.61

4.6 Rating 1,594 Reviews

91 %

of reviewers recommend Speedys Wheels & Tyres

4.6

Based on 1,594 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Speedys Wheels & Tyres:

Speedy’s Wheels and Tyres has been established for over 22 years now. And we are one of the largest Wheel & Tyre retailers in England, We pride ourselves on providing a professional service at a highly competitive price. Our unique and innovative business model allows us to keep costs low and has the flexibility to meet your specific needs. With branches in Birmingham, Bradford, Burton-upon-Trent, Derby, Leicester, Middlesbrough, Nottingham & Walsall we have a large range of alloy wheels and tyres in stock.

Visit Website

Phone:

0330 088 7963

Email:

info@speedyswheels.co.uk

Location:

1 Cotton Brook Road,
Derby
Derbyshire
DE23 8NW

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Speedys Wheels & Tyres 5 star review on 23rd December 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called into Speedys London Road, Derby Branch with a flat tyre, they were all the right things to help this damsel in distress, helpful, friendly, great service and value for money. They had me back on the road again within 30 minutes. I would highly recommend these guys. Thank you!”

Helpful Report

Posted 5 days ago

“I contacted Speedy's online chat agent today 24th July with the intention of buying 4 tyres. Price was quoted on the site inc vat £185 - during the chat it was confirmed the total was £218. I queried the £33 delivery charge which I said made the purchase more expensive as a tyre only purchase because by the time I added a fitting charge in my area to the £218 the cost would be more than I could get from any main tyre dealer. Whilst at the start of the chat communication was instant and responsive once I queried the delivery cost I received no further communication, I waited but no response was made from the first agent. So I completed the feedback provided with a Thumbs down and I wrote the following. Chat rated Bad I was communicating with sales with the intention of buying 4 Kumho ES31 - however after being given the delivery cost which I queried, sales no longer responded. I guess because I didn't just go ahead a place an order. Very rude and disrespectful. If this is how sales handles new customer enquiries then I'd rather find another supplier. Very poor! After this Sal joined the chat: Sal Indeed What is your question? Sales left the chat Sal joined the chat (His response) We have reviewed the previous correspondence. We are able to see that you made a comment that does need responding to, and then felt offended for no apparent reason before accusing them of not responding due to you not making a purchase? We do not tolerate any disrespect towards the staff at our organisation. Sal left the chat (After his last response Sal turned off the live chat from the website, I guess so I couldn't save the chat, but I had already saved the chat) So I'm on live chat enquiring about making a purchase, when I query the delivery cost I no longer receive any response, I rate the chat bad then leave a comment on the Chat. Chat Agent Sal only joins the chat after I rated the chat bad, he then accuses me of being Disrespectful towards live chat staff and say's this will not be tolerated, when all I did was state I found being ignored Rude and Disrespectful. (See above) So this is how Sal from Speedy's Wheels & Tyres shows new customers he appreciates them. He fabricates dishonest responses then accuses them of being disrespectful to his staff! If this is how Speedy's treat customers before buying their products you can imagine how they will treat you after you have purchased and if you have a problem. In my opinion and after my first experience of Speedy's I would AVOID this company and find a company that appreciates and values your custom and treats you with respect.”

Helpful Report

Posted 4 months ago

“The guys at Speedy's Burton are Professional and do a first class job of Alloy Wheel refurbishment, had my Drums and Callipers painted at the same time, I unreservedly recommend Speedy’s 100%, a fair price for a great job, thank you guys, see photos”

Helpful Report

Posted 7 months ago

“good service”

Helpful Report

Posted 8 months ago

“I have been to Speedys over the last several years and nothing is too much for them. Great service, good value for money and flexible approach to correlate with my diary too. Thankyou guys.”

Helpful Report

Posted 8 months ago

“I am extremely disappointed with the paintwork that was done on my car at the Leicester branch of Speedy's. Despite specifically booking black callipers and black hubs, I arrived to find that my brakes had been painted red, including the suspension and all moving parts. This was not what I had requested or agreed upon. Not only was the work done incorrectly, but it also resulted in issues with my brakes. One side became stuck and the brakes started overheating, causing further damage. I had to take my car to another garage, where they informed me that all the brakes needed to be stripped down and cleaned. Additionally, I had to replace the brake pads and sensors, as they were covered in paint. This cost me an additional £170 in parts and labor. While Speedy's did refund the £199 I paid for the paintwork, I am still out a total of £369. This is unacceptable. I strongly advise against using Speedy's for any paintwork on your car.”

Helpful Report

Posted 8 months ago

“Great, price, excellent service and advice at babington lane, derby”

Helpful Report

Posted 9 months ago

“Popped into the Babbington lane site expecting to pay for a new tyre but they were able to fix the issue at a fraction of the cost. Great, friendly service. Highly recommended.”

Helpful Report

Posted 9 months ago

“Popped in to the Derby branch unannounced with my van and 30 minutes later I was off having had my new tyre fitted. Great service”

Helpful Report

Posted 9 months ago

“I would not recommend anyone to go there Not trustworthy at all. The staff are rude and make you feel they doing a favour. Had a repair done and in ONE day same problem. All I got is there’s no guarantee pay another £60 and get it fixed again.”

Helpful Report

Posted 1 year ago

“Cowboys !!! He put the trolley jack under the car then stood on it with both feet, put his greased hands on the car to support his self, then pumped the jack like mad, it slipped, and moved the car slightly, he then lowered it, and then did the same thing again with his feet,this time I told him it was high enough but carried on,his mate had to tell him stop I won’t be returning total cowboys,”

Helpful Report

Posted 1 year ago

“Had an appointment today at 2pm for a tyre replacement paid for before hand only to arrive and find store closed and no one answering phone calls or emails... Made plans around work for this and not even the decency to call or email to cancel Will not be using them again....”

Helpful Report

Posted 1 year ago

“Their loan wheel system makes wheel refurbishment practical and simple. The price was good. And a shoutout to Ali at the Burton depot who went above and beyond to sort out a problem that had arisen with the car. Very satisfied with the service. Our very messy wheels now look good, and more important should not be constantly losing air as they were before.”

Helpful Report

Posted 1 year ago

“Purchased wheels and tyres 20 months ago no problems great service. Renewed tyres yesterday to only find the rims had been scratched, offered to repair wheel but never the same as new,lost all confidence in them as a company.”

Helpful Report

Posted 1 year ago

“They were friendly and efficient in doing the work and answering all my questions. I can highly recommend them.”

Helpful Report

Posted 2 years ago

“This is the first time I have had such a bad experience servicing my car. I do apologise for the long review, but I decided to go in-depth about my experience with Speedy's Wheels Nottingham. I booked a car service for a wheel alignment at Speedy wheels mid of May. This came after the car MOT. I have to say both front tyres were worn out from the outside. Autoservice changed the ball joints and the suspension pins. I had to fit new front tyres and then took the car to Speedy's for oil/filter change and front wheel alignment. I left the car with Speedy's and they phoned me after an hour to say the car is ready for collection. I took it with good faith that they did the service as it should be. Unfortunately, by the end of July, I was shocked to see the front tyres worn out the same way as before. I felt disappointed that the new tyres wore out in less than 3 months. My mechanic checked the car and there was nothing wrong with it - It was simply the wheel alignment. I took it to another local garage (ABS MOTS) and then to national tyres. I got the same answer. I went to the 4 Seasons tyre shop and asked for a fourth opinion regarding this issue. The manager questioned the first alignment. His advice was to ask speedy wheels for the alignment report. If there is one, it should show the values before and after the alignment. If there is no report, then it is likely they didn't do the alignment. I made a complaint to Speedy's and after four weeks, I managed to talk to Sidique. He said he can't do anything as it's a franchise, but he will try to put me in contact with the branch manager (Abdul). I kept waiting to get a response, but nothing came through. I had to chase Speedy's up many times. I was told if the branch manager didn't contact me, then I could go to the Citizen advice bureau and seek help! Later on, I managed to speak to the branch manager. He questioned the incident and tried to take me through a different loop to not take any liability. Also, he didn't seem to have a good understanding of the wheel alignment process. After a long conversation, he offered to have a look around mid-September. The manager's negative approach and the delay I had were an indication that I was going nowhere with Speedy's. Therefore, I emailed the branch manager asking him to take responsibility for the damage caused by their negligence. The alternative is to provide a full alignment report as evidence that the alignment was done. Unfortunately, he refused. I gave Speedy's a fair chance to settle this issue. Unfortunately, They didn't have any intention to listen and take responsibility. Now, the car has new front tyres with a proper wheel alignment. This time it came with a detailed report (attached) showing the wheels were significantly misaligned. The person who did the alignment confirmed no one touched the bolt for quite a long time. It's worth mentioning the alignment took more than an hour, while Speedy's did the oil/filter plus wheel alignment in an hour! I feel disappointed, they didn't do the agreed job properly and also, they don't care about customer satisfaction. I would not recommend speedy's anymore. There are lots of bad reviews putting doubts about their service. Avoid them!!”

Helpful Report

Posted 2 years ago

“Did all 4 of my alloys and callipers and did a great job start to finish. Would recommend.”

Helpful Report

Posted 2 years ago

“I would not recommend anyone to go there Not trustworthy at all Spoke to owner about it he said I can't help you sorry you can go somewhere else Thank”

Helpful Report

Posted 2 years ago

“Terrible work”

Helpful Report

Posted 2 years ago

“Shocking work carried out by speedy wheels. Went to get brake callipers sprayed, just rattle canned everything. Not a professional job at all. Didn’t even have the correct colour I paid extra for.”

Helpful Report

Posted 2 years ago

Speedys Wheels & Tyres is rated 4.6 based on 1,594 reviews