“Outstanding from start to finish, customer service, delivery and the finished product have all exceeded expectation. We wanted our bath to be the centrepiece of our new bathroom and it certainly has claimed that title! Added extras such as the chromotherapy lighting, extra jets, inline heater and ozonator all 100% worth that extra cost. Would recommend time and time again!”
“Really good communication pre sale, good ordering system and kept well up to date regarding delivery despite covid. Bath is very solid and good quality and looks great in the bathroom, thanks Whirlpool Bath Shop.”
“After going into a showroom and seeing this exact same bath I decided to look on eBay to see if I could cut the middle man out . Amazing product and £300 cheaper , the jets are so powerful . Would highly reccomend !”
Hi
Thank you for your kind words. You bathroom is looking great. Really pleased to here you are pleased with the baths performance. We hope you enjoy it for many years to come.
“The website is easy to use. However once you have a bath delivered which has been signed off as quality checked with obvious blatantly visible defects the after sales service is appalling. It becomes your responsibility to fix the problem at your end. They are happy to send parts out to you for you to organize fixing, but forget that you need an electrician as well as a plumber to do so. They are not happy to arrange collection sort the problem out on the grounds it costs them money and can offer an engineer visit by a person who only works part time and organizes his own schedule and then no contact ever made back by the engineer. In my personal opinion as a quality engineering professional I have never dealt with a more unprofessional company in dealing with customers and problems. Can I suggest you video opening your item in case you have the same type of issues. It would appear once shipped they do not want to help to resolve any issues in a timely manner.
I wish to share it is now the 21st January not heard anything from your engineer. Can you please check your video of testing the light to see the damage done to the chrome surface finish and the applied grease covering it up prior to dispatch and compare with the video provided upon opening to yourselves and check the Quality sign off documentation. Yes I would like a copy of the video thanks not that I expect traceability to the specific bath but will be delighted to compare the video of opening to dispatch.”
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations.
Although the light was working successfully on test (we have checked our testing video, a copy is available) we sent out in good faith a replacement immediately which was also done to beat a possible Christmas delay, when you advised you would prefer an engineer to fit we advised that we would organise the first week after our return from the Christmas shut down.
Please feel free reach out to Alan with any further comments, concerns, or suggestions you wish to share.
“So you may look at their excellent rating and think they are a great company... but if you have a problem with your product from them, you will be regretting the day you ever purchased with them like I have!!!
I’d give zero stars if I could!
I am writing this review after 18 months of a TERRIBLE experience with The whirlpool bath shop that has never been rectified.
I purchased a bath and whirlpool system and the airjets have never operated correctly. The system switches itself off anywhere between 5 and 15 minutes and will not restart for over 30 mins.
They sent their engineer several times who replaced various parts but could not rectify the problem. They said they were at a loss as to what to do further, as they had no idea why this was happening.
In the end they blamed it on there being a “ fault with the electricity supply at my property”
I had my supply fully checked by a qualified engineer and sent them certificates to prove there is nothing wrong with my supply and they still refused to help any further.
Therefore I paid for a system 18 months ago from them that has never worked correctly from the start and they don’t give a damn.
How is that right and fair.
So basically, you’re ok as long as everything works correctly, but if your system doesn’t work, don’t count on them to be responsible and sort it out!
Customer service is terrible, you can’t get through on the phone and they don’t reply to emails very quickly at all , you have to send multiple times.
It has been a very bad stressful experience which has left me nearly £1300 lighter for a product that has never worked and is not fit for purpose.”
“Good straight forward delivery. Tube for pneumatic switch not with the bath but a single call and all was rectified. Easy to fit, even for a first timer!!”
“Absolutely love my spa bath and with colour changing lights. Lovely relaxing in it after a hard days work. Excellent service from company during covid thank you”
“I’ve purchased the Carron Arc Duo Whirpool Bath! & it looks absolutely beautiful fitted into my new bathroom. The Chemotherapy lights are perfect and adds such a cosy touch! So happy with my purchase.- perfect for unwinding.”
“I consider this Whirpool Bath to be great value! Found the 11 jet model on EBay and was able to efficiently liaise with the shop team regarding payment and delivery date. It was delivered on time and have really enjoyed using it! As you can see from the picture it looks superb! Thoroughly recommended!”
