The website is easy to use. However once you have a bath delivered which has been signed off as quality checked with obvious blatantly visible defects the after sales service is appalling. It becomes your responsibility to fix the problem at your end. They are happy to send parts out to you for you to organize fixing, but forget that you need an electrician as well as a plumber to do so. They are not happy to arrange collection sort the problem out on the grounds it costs them money and can offer an engineer visit by a person who only works part time and organizes his own schedule and then no contact ever made back by the engineer. In my personal opinion as a quality engineering professional I have never dealt with a more unprofessional company in dealing with customers and problems. Can I suggest you video opening your item in case you have the same type of issues. It would appear once shipped they do not want to help to resolve any issues in a timely manner. I wish to share it is now the 21st January not heard anything from your engineer. Can you please check your video of testing the light to see the damage done to the chrome surface finish and the applied grease covering it up prior to dispatch and compare with the video provided upon opening to yourselves and check the Quality sign off documentation. Yes I would like a copy of the video thanks not that I expect traceability to the specific bath but will be delighted to compare the video of opening to dispatch.