The Spa Bath Co. Reviews

Name: The Spa Bath Co.
Rating: 4.78

4.8 Rating 916 Reviews

97 %

of reviewers recommend The Spa Bath Co.

Company Reviews

Metrics

Info

4.8

Based on 916 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Spa Bath Co.:

Whirlpool bath manufacturer based in Wales.

We've been manufacturing and delivering whirlpool baths throughout the UK since 2003.

Visit Website

The Spa Bath Co. 5 star review on 24th November 2021

Rizwan D

The Spa Bath Co. 4 star review on 13th October 2021

Jeremy M

The Spa Bath Co. 5 star review on 5th September 2021

Jenny B

The Spa Bath Co. 5 star review on 1st September 2021

Sarah H

234

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bath is nice but after fitting I noticed a blue tinge through the white inside of the bath which is the reinforcement showing through... bit late once the bath was in and I hope that doesn't mean the area is weak”

Helpful Report

Hello Lynn Thank you for your feedback. We've never come across that before I'm afraid so I've asked someone from the factory to get in touch with you to get some more details about it.

“Carly was great cant be said for others, I was told bath had been tested and all was ok we have three delivery date where bath did not arrive as promised and finally was told bath had a crack in it and they had to order a new one. And on the fourth date the bath Arrived the day before it should have. If they talk to customers and tell the truth about delay would help. On a positive note the bath and the price are very good and we are very happy with the end result”

Helpful Report

Hi Steve, Apologies that our communication was not as good as expected we are taking steps to improve this, however we are pleased you like and are enjoying your whirlpool bath.

“Excellent quality but need to be clear fitting/operating instructions.”

The Spa Bath Co. 3 star review on 26th June 2021

Helpful Report

Hi Susan Thanks for your feedback, I've passed that on to the team. Your bath is looking great. Hope you enjoy it.

“Delivery took a lot longer than advertised & it wasn’t clear that a bath plug needed to be bought separately. Also allowed me to add the free chrome therapy light to my order then later told I wouldn’t be able to receive it. Quite disappointed with that. However now the bath is finally up and running, I’m happy with it. A lot cheaper than plenty of offline shops and makes my evening bath a splash more relaxing !”

The Spa Bath Co. 3 star review on 20th June 2021

Helpful Report

Hi Thank you for your review, we're pleased to hear you're enjoying your new bath. The waste/plug is displayed as an optional extra, we're sorry you missed that. The light was in a promotion for our range of Aquaestil baths, you didn't puchase an Aquaestil bath so the offer was not available to you.

“Great bath works very well! Only negative is the light wish I had never added as turned up a little scraped!”

The Spa Bath Co. 3 star review on 23rd May 2021

Helpful Report

“The baths are amazing but the website isnt brilliant and the customer service needs improvement. It wasnt clear that the bath didnt come with certain essential items such as a bath panel and it wasnt clear how to order this from the website. I had to send five emails to get this sorted with the customer care team which was a waste of time and energy. However the bath itself is great and well worth the price tag. However I will give the customer care team credit for flagging that I hadnt bought a bath panel.”

Helpful Report

Hi Lauren Thank you for your valuable feedback, I'll pass these comments onto the team.

“Purchased a full jacuzzi bath and a pop up waste. On delivery, only the bath arrived. We had to get our installer to purchase a waste so that the bath could be fitted and completed. Have emailed whirlpool and the suppliers for a refund of the pop up waste back in Februay, but have not received a response from either company. This is the 2nd bath I have ordered from them due to insurance reasons. Do not remember having problems with the first one”

Helpful Report

Hi Keith Thank you for your review. Apologies, unsure why that refund hadn't been processed. Carly has refunded it this morning.

“choice and price very good but if you want additional features you need to speak to sales, I found online pages for Carron Whirlpool bath and pricing confusing, the whirlpool on my bath has a fault and I found it impossible to contact customer services by phone so if you need contact press option for sales, engineer on his way”

Helpful Report

“Good bath.”

The Spa Bath Co. 3 star review on 15th September 2019

Helpful Report

“The jacuzzi bath is exactly what was required - it was pre-fitted with a "mood light" and is perfect. However, the delivery arrangements were very poor. We were promised that we would be contacted prior to delivery for a mutual suitable date and time. This did not happen - the delivery was made unannounced by just one person who struggled to move the bath and then said he would just leave it in our driveway blocking our car in. He then said that my wife could help move the bath which was not an option as she is mobility impaired. After some deliberation the driver said that he would get assistance. I always wonder why the sales team do not communicate with the delivery team - it's not rocket science to get the whole process to work seamlessly.”

Helpful Report

“Ordering and delivery process was as stated on the tin. A couple of defects on the bath which were easy to rectify but did not know whether we caused the defects or the delivery company as time to inspect delivery was short. As I say easy to rectify as info supplied with bath for replacements was good.”

Helpful Report

“The overflow/waste pipe leaked from below and still have to send it back after getting plumber to install different one, just inconvenient not the shops fault, the side panel was 1500mm LG instead of suiting 1677mm bath, the plumber just boxed in the end as just too much hassle sending that back without breaking, the on off switch pneumatic hose came off and had issues getting it back connected to the correct switch as it wouldn’t turn on when connected to motor, it turns out it goes into another switch (nipple) found on top of a spur unit away from the motor as mine has a separate spur for the heater element and motor connections to both go into before a single lead connects to the mains, the pipe collar at the motor was loose allowing water to splash out when switched on, had to tighten as well as the chrome around the jets which must have all came loose during the delivery 🚚. All little things worked around in the end but no mention of the switch hose or loose fittings to be checked after delivery which would have saved a lot of hassle and time. instructions to show switch hose in the spur for heated spa and switch hose in motor for standard spa will be very useful for future customers. Bath is great for the money so not too bothered just wanted it working ASAP. Thanks j”

The Spa Bath Co. 3 star review on 15th January 2019

Helpful Report

Thank you for your feedback John, I've passed it on to the relevant people. Hope you enjoy your new bath.

“Great bath once it finally arrived, delay on supercast im told. Then offered a free cleaner and tablets for bath as compensation, didn't arrive with bath. Once fitted customer tried bath jet came off. Teething problem!!! All said and done excellent customer service and sales from Amanda”

Helpful Report

“Product seem good quality, delivery service very poor, costing me additional cost due to failed delivery and inaccurate explanation”

Helpful Report

Hi Adam, Sorry that you had delivery issues. I will investigate this now and come back to you later today. Thanks. Martin

“Unfortunately I was not happy with my purchase. I was contacted a few days after my purchase to be told I had to pay more for what was advertised due to a fault with their website. I was not prepared to pay over £200 more so requested refund.”

Helpful Report

“The ordering process was straight forward and the customer service was excellent. The thing I didn't like, and wasn't aware of until delivery, was that a full inspection of the bath had to be done during delivery before signing for the bath, as any damage wouldn't be 'considered' after this. Bearing in mind that the bath and accessories were very well wrapped onto 2 pallets at right angles to each other , then wrapped again individually, meant I couldn't properly do this, as well as the fact the delivery driver was blocking my cul de sac with a large truck so there was a lot of pressure to do this quickly. In future I will be buying from a company that allows a reasonable time for inspection of goods following delivery.”

Helpful Report

Hi, We're sorry to hear you had a poor delivery experience, this is not how our delivery agents are supposed to operate, we will raise this with them today. We will always deal swiftly with any issues discovered after delivery. A complimentary cleaning pack along with a variety of bath oils will be sent out to you this week by way of apology. If we can help further please call 01489 797 130.

“Product was delivered promptly and of good quality. However, one of the bottles had a slightly loose lid and had leaked.”

Helpful Report

Hi Sheelagh, Sorry to hear that, if you drop us an email and advise which one leaked I'll pop a replacement in the post to you. info@thewhirlpoolbathshop.com

“Having ordered the bath in good time I was disappointed that it was not delivered on the agreed date but two days later! The quality of the bath seems good and the motor is reasonably quiet in operation. I was slightly disappointed with the seemingly lack of power from the water jets and wonder if a slightly more powerful motor might have been an advantage!”

Helpful Report

The Spa Bath Co. is rated 4.8 based on 916 reviews