So you may look at their excellent rating and think they are a great company... but if you have a problem with your product from them, you will be regretting the day you ever purchased with them like I have!!! I’d give zero stars if I could! I am writing this review after 18 months of a TERRIBLE experience with The whirlpool bath shop that has never been rectified. I purchased a bath and whirlpool system and the airjets have never operated correctly. The system switches itself off anywhere between 5 and 15 minutes and will not restart for over 30 mins. They sent their engineer several times who replaced various parts but could not rectify the problem. They said they were at a loss as to what to do further, as they had no idea why this was happening. In the end they blamed it on there being a “ fault with the electricity supply at my property” I had my supply fully checked by a qualified engineer and sent them certificates to prove there is nothing wrong with my supply and they still refused to help any further. Therefore I paid for a system 18 months ago from them that has never worked correctly from the start and they don’t give a damn. How is that right and fair. So basically, you’re ok as long as everything works correctly, but if your system doesn’t work, don’t count on them to be responsible and sort it out! Customer service is terrible, you can’t get through on the phone and they don’t reply to emails very quickly at all , you have to send multiple times. It has been a very bad stressful experience which has left me nearly £1300 lighter for a product that has never worked and is not fit for purpose.