SoulBia Reviews

Name: SoulBia
Address: SoulBia HQ Unit 4, Flurry Bridge Business Park, Lower Foughill Road, Jonesborough, Newry
Rating: 4.67

4.7 Rating 413 Reviews

91 %

of reviewers recommend SoulBia

4.7

Based on 413 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Anonymous

Anonymous // 01/01/2019

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“Ordered from them twice it was fine then ordered bone broth again and never arrived. Never got refunded, they never answered my emails or refunded me. Never ordering again obviously.”

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Posted 6 months ago

“If I could give ZERO STARS I would. Soulbia have ignored my emails and calls. I have not received my delivery, over 6 weeks later, and the company has not communicated with me AT ALL. It appears they are a SCAM COMPANY set up to give the impression of an online shop. I am initiating a refund with the bank but before I did, I wanted to give them the benefit of all doubt. But I am NOT HAPPY with their lack of communication. They USED ME, TOOK MY MONEY and now WONT ANSWER MY CALLS OR EMAILS. If you are considering ordering, DON'T DO IT. There are plenty of more worthy shops out there. SOULBIA is NOT ONE OF THEM.”

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Posted 7 months ago

“Great service and excellent delivery. The item arrived in a box that was far too big for it, could have used a smaller box or even an envelope as it wasn't fragile.”

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Posted 7 months ago

“Not worth it! Had to chase them for delivery - turns out all reviews are the same lol.”

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Posted 7 months ago

“I ordered some products 2 months ago, and they only arrived yesterday. The products were for my wedding at the end of February, I thought ordering a month in advance was surely enough time. Since it's food I didn't want to order too far in advance in case it expired before my wedding. The day before my wedding we were scrambling to find food replacements for my order, the lateness of this caused me immense stress and the order ended up being a complete waste of money”

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Posted 8 months ago

“Guys I sent an email last week about a damaged delivery and haven’t had a response yet ? Some products out of stock after money taken which was disappointing enough and then package came damaged. Appreciate these things happen but send a mail to rectify one week ago and have had no response.”

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Posted 9 months ago

“5 stars for the produce - all excellent. Delivery was later than expected; and my communication attempts via phone or email were entirely unproductive. This is constructive criticism I hope, as the cost and quality of items purchased (cheeses, meats, and tins) is very good.”

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Posted 10 months ago

“Great selection of vegan food, well packaged and delivered quickly thank you!”

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Posted 11 months ago

“I really like this company, They have a nice service and a good variety of vegan/plant based products. They are always quite fast and on time with the deliveries! I hope they'll extend even more their range of products for Ireland! I love it, for sure I'll get more delivery for them”

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Posted 11 months ago

“Very happy with my order. Delivery took a while but came perfect”

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Posted 11 months ago

“If I could leave no stars I would. How they have such a high rating on this site is baffling. Do not order from this company. Read reviews in Trustpilot and google. Majority say same thing. Shockingly poor if non existent customer service. Placed order beginning November received order confirmation and that’s it. I sent many many emails snd tried phoning and did not get one reply. It was only when I said I was going to claim back through my bank did my order finally arrive last week. Such a shame as great choice of products but they need to fix their customer service and delivery times. I would love to be able to order from them again but have zero confidence in them. A little communication would go a very long way.”

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Posted 11 months ago

“Hand written notes when there was one tiny delay with Explanation and promptly rectified. Excellent service and excellent products and quick delivery time”

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Posted 1 year ago

“Great company to deal with, prompt delivery.”

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Posted 1 year ago

“I received my goods 6 weeks after I ordered them. In the meantime, I sent 6 emails en tried the chat online to be updated, but nobody ever answered me. Customer service is absolutely awful. They don't care.”

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Posted 1 year ago

“slow to dispatch and zero communication. I've contacted about an order and when it was to be dispatched but never get a reply. They also don't let you know something is out of stock when you're placing your order, you just randomly get a refund of things when it's dispatched - I'd rather know when ordering. Saying that, the products are top notch and arrive quickly when they are dispatched”

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Posted 1 year ago

“Terrible service, nothing has been delivered and yet I am being asked to write a review, what a nerve. You have given no replies to my emails and I don’t know what is happening. Terrible way to run any business! Shame on you!”

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Posted 1 year ago

“Excellent product and fast delivery thank you very much”

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Posted 1 year ago

“Great service...prompt and reliable...kept informed of progress of order”

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Posted 1 year ago

“Excellent service thank you”

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Posted 1 year ago

“I ordered the chicken broth and bone broth in bulk..quick delivery..excellent packing so were still very cold on arrival taste good..Will definitely use again”

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Posted 1 year ago

SoulBia is rated 4.7 based on 413 reviews