Solo Fitness Reviews

Name: Solo Fitness
Rating: 4.71

4.7 Rating 110 Reviews

94 %

of reviewers recommend Solo Fitness

Company Reviews

Product Reviews

Metrics

4.7

Based on 110 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

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“Arrived with a big scratch on the bottom as some of the protective foam was ripped, but I had black spray paint handy so it’s not noticeable anymore.”

Helpful Report

Posted 2 years ago

Hi Ollie, Hope you're well. Thanks for your feedback. Sorry to hear your product was scratched in transit. I've asked one of the team to reach out to you to find out more, if there's something we can improve going forward we'll be sure to do so. Thanks for taking the time to leave us a review. Colina

Posted 2 years ago

“Very satisfied with my order and how quickly it come thank you”

Helpful Report

Posted 3 years ago

Hi Richard, thanks very much for your review. Hope you enjoy training with our equipment. Colin.

Posted 3 years ago

“Good service and quick delivery at a time where fitness equipment is in short supply. The bar was in good condition when delivered, however the clamps had some scratches on them (they are in working order, so we've kept them rather than go to the hassle of returning). Overall, we are happy with the service and products we purchased.”

Helpful Report

Posted 3 years ago

“I am very please with the equipment and product however the delivery process was not as promised. I was advised someone will contact me with delivery time but this didn’t happen and despite sending emails to clarify this did not get a response from the team. I also paid extra for delivery in your chosen room option but the delivery team were unable to do this as it meant going up a flight of stairs. I later emailed the solo fitness team to clarify if this delivery option excluded stairs but didn’t receive a response. I would recommend the product itself however I wasn’t happy with the delivery or the lack of communication from the solo fitness team regarding the delivery.”

Helpful Report

Posted 5 months ago

Good afternoon, Thanks very much for taking the time to leave us your feedback. Please let me offer my apologies for this. It sounds like our delivery and communication weren't up to scratch here. I'll personally look into how our team seems to have missed your emails. It's unusual that they wouldn't get back to you, and definitely isn't at the level we expect. I'll send you a message now about the in-room delivery because this isn't the service you've paid for. Kind regards, Colin

Posted 5 months ago

“very good but you sent me the wrong colour.It's fine though just thought you ought to know”

Helpful Report

Posted 11 months ago

Hi Marco, Thanks for leaving us a review. Very sorry to hear you received the wrong colour. I've asked one of the team to get in touch today to find out more; we'll be happy to swap it out for the correct one immediately. Best wishes, Colin

Posted 11 months ago

“Unfortunately I cannot give more than a one star at present due to the fact I still haven't received my order one week on....Order no #SOLO2557. I sent an email on Friday 1st March at 7.09am to ask if someone could at least chase up my order and contact me back the same day and no one has bothered regardless that you are open from 8.30-5.30. Customer service was none existent due to no response to my email very dissatisfied and I can't comment on the item ordered as it hasn't arrived.”

Helpful Report

Posted 2 months ago

“Very poor service. I have called and asked for a certain day delivery. My order amount was not small - over 1500£ order not only wasn't delivered on time but tracking was still showing it were in a warehouse while it was just dropped on a pallet outside the house without any notification or signature. A very heavy delivery was just left on the street. Very disappointed with this type of service.”

Helpful Report

Posted 4 months ago

Hi Kristine, I'm sorry the delivery of your order didn't go as planned. This falls short of the level of service we aim to provide. I'll ensure your feedback about the tracking and communication issues are addressed by our operations team and courier partner. Thanks for taking the time to leave us your feedback. Best wishes, Colin

Posted 4 months ago

“Haven’t received my order yet so can’t comment.”

Helpful Report

Posted 1 year ago

Hi Andrew, I do apologise for the mix-up with shipping on your order. I understand my colleague Olly has been communicating with you to resolve this - but on behalf of the team here, I'm sorry for the delay. Kind regards, Colin

Posted 1 year ago

“I have not received anything yet! Please answer my emails.”

Helpful Report

Posted 1 year ago

“My package still hasn’t been delivered and I haven’t heard from either solofitness or dhl about it’s delivery”

Helpful Report

Posted 3 years ago

Hi, thanks for leaving us your feedback and I'm sorry your order hasn't arrived yet. We've raised this with DHL and they're currently trying to locate the parcel. I believe my colleague Sophie has been in touch this morning. We're doing everything we can to get your order to you quickly, thanks for bearing with us. Colin.

Posted 3 years ago

Solo Fitness is rated 4.7 based on 110 reviews