“More than happy with the service I have received from Jon & the team at Solarcrest. I am in the process of installing the equipment for MVHR system & it’s so far so good. All the kit seems fine and the design drawing is straightforward to follow. So I will write to confirm completion in the near future.
“We have had approx 6 weeks work from the great guys at Solarcrest. My wife found them in a search of the internet and this has turned out to be a stroke of genius.
Not the cheapest, however, they are very much worth the investment. We’ve gone from having a poorly put together draughty house to one that can apply for Passivhaus status.
Richard Marlow, Joe and Mike are the people we dealt with mostly and they were excellent. The folk in the office were good too.”
“Exceptional client service allied to strong technical engineering capability ensuring that the system is specified and installed correctly. Proactive after sales service adds to a very positive experience. After some shocking experiences with others in this sector it was a relief to find such a professional and proficient supplier.”
“I have found solar crest site team well trained and professional. Their site team worked perfectly with our time schedule and performed all agreed tasks promptly. All managers and line leaders informed us about their detailed daily plan on site. All work carried out by solar crest has been checked by their technical and quality manager at completion and commissioning. this making us keen to work with them again on future projects.
“Solarcrest have been very efficient to deal with throughout the stages of our project so far. They have been able to make alterations to the design where necessary on site and the quality of their work is very good. I would have no hesitation in working with them again on future projects.”
“I was playing with the idea of installing an MVHR system during a new build project. I had several discussions with Solarcrest and they were brilliant with any queries I had. They knew the product and were happy to help with advise on any on site adjustments I would need to make for the install.
I wanted a supply only quote and was given different option for different systems and budgets.
On choosing the airflow unit I then moved on to the design process. The design drawings were sent very quickly and I didn’t feel it was causing any problems when I changed a few details and duct routing.
All the components had arrived within a week and everything so far seems to be of excellent quality. The kit is comprehensive and the technical background is forthcoming when needed.
Solarcrest have have always been there to answer any calls and I would recommend working with them on a similar project.”
“Our install just needs the final completion and commissioning to complete the task but i have been very impressed so far.
Turned up when expected, carried out a very neat tidy install so far and i have had good communication and response from the team in the office when required.
They do alot right
Thanks for the review!
We pride ourselves on our professionalism, so it's always really good to have feedback that shows our guys are doing the job right. We're always on the end of the phone if you need us.
“Disappointing is about the best description. Solarcrest came recommended and the initial phone calls were very positive offering good options and most importantly lots of support. The supply was fine and the fitting was straightforward enough but we are finding the unit draughty and noisy in use and frequently turn it off which defeats the point..
We think there are issues with the design and possibly with the machine, we have tried numerous times to resolve it with both solarcrest and Vent Axia and have managed to get it so we can mostly put up with it but still end up turning it off at times.
In particular the commissioning was a total waste of money (£450) the guy spent 30 minutes tops actually doing anything none of which seemed to be anything technical and I ve had to change lots of elements to get it to work for us, but they won't give you the paperwork you need to get the completion SAP done without it.”
Dear Jon, we’re obviously disappointed that you aren’t entirely satisfied with the MVHR system we supplied for your builder to install. It’s worth noting that MVHR is designed to run 24x7, so if you are switching it off it’s likely to be running on boost when you switch it back on again, until the humidity levels return to normal. As explained, this could be affecting your acoustic expectations.
We can confirm the ducting provided was designed correctly to the manufacturer’s guidelines. Vent Axia have agreed there is no fault with their unit. We also know the system has been balanced and commissioned by a qualified engineer.
You neglect to mention our engineer had to connect unfinished pipes, remove flyscreen’s from exterior grilles and wait for scaffold to be removed before starting, and that you had to leave site before a full handover with operator training could be completed.
The commissioning fee also covered what was a 120 mile round trip. As you know Solarcrest have spent considerable time on the phone trying to troubleshoot the issue, and you have declined our offer to send an engineer to investigate. Regrettably as a supply-only project Solarcrest cannot take full responsibility for the performance of the system you installed.
The offer to send our engineer still stands should you change your mind. Commissioning paperwork is issued automatically on receipt of your final payment, hence the delay.
Thanks for the review. Good to see the install looking so good. but that's why we always use the best installers!
Hope the rest of your build goes as well as this has and you enjoy your system, and of course your new home!
Thanks for the review! We pride ourselves on our communication with customers throughout the process and beyond, so remember, if you do have any issues going forward, we're only on the end of the phone.