Solarcrest Reviews - Read 155 Genuine Customer Reviews

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Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

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Phone:

01625 423020

Email:

eliot@solarcrest.co.uk

Location:

Solarcrest (Distribution) Ltd38-42 Brunswick HillMacclesfield

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Solarcrest 5 star review on 23rd November 2018

Phil

Solarcrest 5 star review on 13th January 2017

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointing experience with Solarcrest due to: - material cost increases between initial quote and design stage; and - significant design impacts (mainly boxing below ceiling) to install MVHR system which was unexpected Recommend considering the above before handing over £500 for design.”

Posted 3 months ago

Dear James, thank you for your feedback. If nothing else, it shows that all our feedback is genuine. If I may, I do feel it's a little unfair to judge a service you chose not to go ahead with for reasons outside our control. You accepted our 'guide price' for what was described as a new build project, subject to design and survey. During the design process it became apparent that yours was more of a retrofit to a period property over four floors, with solid timber joists, awkward steels, no dedicated or obvious riser locations, and practically no void spaces to accommodate ducting. You also insisted our plant had to be installed below ground in your utility some considerable distance from atmosphere, rather in the optimal boot room location proposed by our designer. Overcoming these significant design constraints required additional materials, and additional labour, as well as some boxing in by your builder. If I understand correctly it was the boxing-in you were opposed to as much as the 15% increase in cost, which, having studied the third revision of your design, still doesn't seem enough. Despite your negative review, we do wish you well with your project and as a gesture of goodwill, we won't be pursuing the balance of the design fee you agreed to pay.

Posted 2 months ago

“Would definitely use again, very helpful.”

Posted 5 years ago

Thank you!

Posted 5 years ago

“Service was quick and efficient. However did need to order extra ducting and if I had any criticism, perhaps more ducting and fittings could have been built in to the initial quote. Onsite works are always more complicated than initial drawings. However subsequent attention and telephone help was excellent, extras ordered were dispatched really quickly and difficult to fault overall. A very good service at reasonable prices. If I build again, I would use Solarcrest again.”

Posted 5 years ago

Thankyou for the review. Pleased that we were able to address the slight issue quickly and get your system completed.We're always on hand for technical support during the install process.

Posted 5 years ago

“Solarcrest has installed a ventilation system as a retrofit in an old Victorian house in central london, without touching any of the historical features and without unmounting the ceilings. Impressive job and really pleased by the much freshed air in the house. I also strongly recommend the diesel particle filter.”

Posted 5 years ago

It was a tough job, but we pride ourselves on providing the best quality finish on even the most difficult of installs! Pleased to hear that you are benefiting from the system, too. Thanks for the review.

Posted 5 years ago

“Solar Crest were very helpful in providing a design that could work within the confines of an existing house. All materials were delivered when requested and commissioning quick and simple.”

Posted 6 years ago

We design every system individually to fit with any property. Many thanks for the review and I hope you are enjoying the fresh, clean air it provides.

Posted 5 years ago

Solarcrest is rated 4.87 based on 155 reviews