“Solarcrest have designed and installed passivhaus compliant MVHR systems for a 22no social housing new build development. From the initial design, install and commissioning the team worked professionally, to a strict programme of works and ensured that high levels of quality were maintained in each and every aspect. Its clear that Eliot and the entire team have a passion and drive to deliver, backed up with a technical and practical approach needed to design and install with confidence passivehaus compliant MVHR. Thanks to the entire Solarcrest team and we look forward to many more projects together.”
“Disappointing experience with Solarcrest due to:
- material cost increases between initial quote and design stage; and
- significant design impacts (mainly boxing below ceiling) to install MVHR system which was unexpected
Recommend considering the above before handing over £500 for design.”
Dear James, thank you for your feedback. If nothing else, it shows that all our feedback is genuine. If I may, I do feel it's a little unfair to judge a service you chose not to go ahead with for reasons outside our control. You accepted our 'guide price' for what was described as a new build project, subject to design and survey. During the design process it became apparent that yours was more of a retrofit to a period property over four floors, with solid timber joists, awkward steels, no dedicated or obvious riser locations, and practically no void spaces to accommodate ducting. You also insisted our plant had to be installed below ground in your utility some considerable distance from atmosphere, rather in the optimal boot room location proposed by our designer. Overcoming these significant design constraints required additional materials, and additional labour, as well as some boxing in by your builder. If I understand correctly it was the boxing-in you were opposed to as much as the 15% increase in cost, which, having studied the third revision of your design, still doesn't seem enough. Despite your negative review, we do wish you well with your project and as a gesture of goodwill, we won't be pursuing the balance of the design fee you agreed to pay.
“Service was quick and efficient. However did need to order extra ducting and if I had any criticism, perhaps more ducting and fittings could have been built in to the initial quote. Onsite works are always more complicated than initial drawings.
However subsequent attention and telephone help was excellent, extras ordered were dispatched really quickly and difficult to fault overall. A very good service at reasonable prices.
If I build again, I would use Solarcrest again.”
Thankyou for the review. Pleased that we were able to address the slight issue quickly and get your system completed.We're always on hand for technical support during the install process.
“Solarcrest has installed a ventilation system as a retrofit in an old Victorian house in central london, without touching any of the historical features and without unmounting the ceilings. Impressive job and really pleased by the much freshed air in the house. I also strongly recommend the diesel particle filter.”
It was a tough job, but we pride ourselves on providing the best quality finish on even the most difficult of installs! Pleased to hear that you are benefiting from the system, too. Thanks for the review.
“Solar Crest were very helpful in providing a design that could work within the confines of an existing house. All materials were delivered when requested and commissioning quick and simple.”
