“Big thanks for such professional service in supplying and fitting Solar Energy equipment last november (2021).
Matt, Benny and Jude from Silvercrest (Solartherm) have just left us after fitting our solar panels, battery and hot water cylinder timer and we wanted to say how impressed we have been with their fantastic work ethics. Everything was slick and smooth, all equipment was protected at each stage of handling. Everything has been fitted in an incredibly professional and competent fashion. All wiring and trunking looks well tied in and tidy. All mess/packaging/debris was tidied up as they went. All 3 guys were courteous and respectful at every stage.
We couldn't be happier with the fitting process, and the lads who provided it. Thankyou ALL for your support throughout the whole process to the office staff too. Really impressed.
Bernie and George Gatt
12th May 2022, whole team have been helping us to get the most out of our system. Can't speak highly enough of them”
“I built two detached ECO houses.We fitted MVHR in both dwelling. I had the system priced up by a number of companies. Solarcrest were the most expensive by around 20% (the extra expense due to the superior design
service provided) o save money I decided to use one of the other firms (who I discovered didn't really know what they were doing) Solarcrest helped me sort out the mess that the other business had created.
To cut a long story short I wish I'd used Solar Crest from the onset. My advice is pay the extra cost because they know what they're talking about!
Mark. A house developer, project manager and architectural designer based in Holmfirth.”
“Solarcrest have designed and installed passivhaus compliant MVHR systems for a 22no social housing new build development. From the initial design, install and commissioning the team worked professionally, to a strict programme of works and ensured that high levels of quality were maintained in each and every aspect. Its clear that Eliot and the entire team have a passion and drive to deliver, backed up with a technical and practical approach needed to design and install with confidence passivehaus compliant MVHR. Thanks to the entire Solarcrest team and we look forward to many more projects together.”
“Thanks you so much James, amazing after care, went out his way to help us resolve our connections issues, he’s an asset to the company, spent 3 to 4 days with us in the evening which makes it 5 ⭐️ as I’m working in the day. Thanks Kathy for send out new TP link. Great team work, Highly recommend”
“Disappointing experience with Solarcrest due to:
- material cost increases between initial quote and design stage; and
- significant design impacts (mainly boxing below ceiling) to install MVHR system which was unexpected
Recommend considering the above before handing over £500 for design.”
Dear James, thank you for your feedback. If nothing else, it shows that all our feedback is genuine. If I may, I do feel it's a little unfair to judge a service you chose not to go ahead with for reasons outside our control. You accepted our 'guide price' for what was described as a new build project, subject to design and survey. During the design process it became apparent that yours was more of a retrofit to a period property over four floors, with solid timber joists, awkward steels, no dedicated or obvious riser locations, and practically no void spaces to accommodate ducting. You also insisted our plant had to be installed below ground in your utility some considerable distance from atmosphere, rather in the optimal boot room location proposed by our designer. Overcoming these significant design constraints required additional materials, and additional labour, as well as some boxing in by your builder. If I understand correctly it was the boxing-in you were opposed to as much as the 15% increase in cost, which, having studied the third revision of your design, still doesn't seem enough. Despite your negative review, we do wish you well with your project and as a gesture of goodwill, we won't be pursuing the balance of the design fee you agreed to pay.
“Knowledgable and professional organisation. I have had the pleasure of speaking to quite a few employees within Solarcrest following purchase of the heat recovery system, I could not recommend Solarcrest highly enough.”
“Excellent service from beginning to end especially considering the current pandemic. Communication and speed of service was particularly excellent and the high quality of the installers work also was excellent. Will use again!!”
“From initial contact the service from Solarcrest has been courteous, professional and efficient.
Three years after the installation it is refreshing to be treated still as an important client - long may that continue because it speaks volumes for the customer focused culture at Solarcrest.”
“Solarcrest have been excellent so far from initial helpful contact through to installation they’ve exceeded my expectations. Communication throughout has also been outstanding which in the present Covid-19 climate is exceptional.”
“We were really impressed with the engineer who came to do a site survey and then returned to commission the system, he was very professional and knowledgeable which was helpful to us as we were still learning about the MVHR system having recently moved into the house with it in already. Everyone at Solarcrest was helpful and very professional, highly recommend, thank you!”
“Excellent at first meetings explaining benefits of MVHR and insulation. Everyone I have spoken with has been knowledgeable and helpful. Great customer service.”
“The items arrived as stated and in good order. The unit has been installed and appears to be working correctly.
I would like to thank you and your company for an excellent service in supplying this product, from the first telephone contact through to delivery the process was very professional. It's a pity other companies are not as good.”
