Solarcrest Reviews

4.90 Rating 147 Reviews
99 %
of reviewers recommend Solarcrest
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Phone:

01625 423020

Email:

eliot@solarcrest.co.uk

Location:

Solarcrest (Distribution) Ltd38-42 Brunswick HillMacclesfield

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Anonymous
Anonymous  // 01/01/2019
Disappointing is about the best description. Solarcrest came recommended and the initial phone calls were very positive offering good options and most importantly lots of support. The supply was fine and the fitting was straightforward enough but we are finding the unit draughty and noisy in use and frequently turn it off which defeats the point..
We think there are issues with the design and possibly with the machine, we have tried numerous times to resolve it with both solarcrest and Vent Axia and have managed to get it so we can mostly put up with it but still end up turning it off at times.
In particular the commissioning was a total waste of money (£450) the guy spent 30 minutes tops actually doing anything none of which seemed to be anything technical and I ve had to change lots of elements to get it to work for us, but they won't give you the paperwork you need to get the completion SAP done without it.
Posted 1 year ago
Dear Jon, we’re obviously disappointed that you aren’t entirely satisfied with the MVHR system we supplied for your builder to install. It’s worth noting that MVHR is designed to run 24x7, so if you are switching it off it’s likely to be running on boost when you switch it back on again, until the humidity levels return to normal. As explained, this could be affecting your acoustic expectations.

We can confirm the ducting provided was designed correctly to the manufacturer’s guidelines. Vent Axia have agreed there is no fault with their unit. We also know the system has been balanced and commissioned by a qualified engineer.

You neglect to mention our engineer had to connect unfinished pipes, remove flyscreen’s from exterior grilles and wait for scaffold to be removed before starting, and that you had to leave site before a full handover with operator training could be completed.

The commissioning fee also covered what was a 120 mile round trip. As you know Solarcrest have spent considerable time on the phone trying to troubleshoot the issue, and you have declined our offer to send an engineer to investigate. Regrettably as a supply-only project Solarcrest cannot take full responsibility for the performance of the system you installed.

The offer to send our engineer still stands should you change your mind. Commissioning paperwork is issued automatically on receipt of your final payment, hence the delay.
Posted 1 year ago
Solarcrest is rated 4.90 based on 147 reviews