SocksFox Reviews - Read 620 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About SocksFox:

Top European brand finest quality socks, underwear and accessories for business, leisure and sport. When only the best in comfort, materials & design will do. We offer the widest range of Falke products in the UK. Other brands include Hanro, Zimmerli, Mey, Pantherella, Bresciani, Burlington, Marcoliani, Dore Dore, Scot-Nichol, Rohner, Schiesser and Corgi.

An independent family run business established in 2004, we are based in the picturesque flat fens of Lincolnshire in the UK. At SocksFox we aim to offer our customers a shopping experience where you can buy the top quality brands that you know and trust, whilst offering you a level of individual customer service and product knowledge that as a smaller, highly specialised company we can provide.

The brands we offer have been selected because they use only the very best materials and are beautifully constructed to create the most comfortable garment possible. We have also chosen brands that complement one another to offer a wide range of socks, underwear, nightwear and sportswear for men, women and children, that you can wear whatever the occasion, be it at home, at work or at play.

Visit Website

Phone:

01775 761 045

Email:

suppliers@socksfox.com

Location:

Unit 2, Plover Court, Stephenson Avenue.

Write Your review

Tell us how SocksFox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was very delayed despite several assurances that post lockdown would not affect service. Product was not of the quality I was hoping given the cost.”

“Accepts orders for which it does not have the stock at the time and does not let you know there is no stock until after the order has been placed. Why not advise you when the item is in your basket so you have a chance to amend the order before placing?”

I am sorry that you are not happy with how our current website manages stock. We try to be open in that not all items are held in stock with this information on the delivery tab of each product and also in the terms and conditions. SocksFox offers a wide range of styles, colours and sizes at competitive prices to customers worldwide, setting us apart from many other retailers. To be able to do this we are unable to hold in stock all items all of the time and in our experience most customers are happy to wait. If an item is out of stock we always quickly contact customers to let them know and offer alternatives or the option to cancel if they prefer not to wait. If immediate dispatch is a priority we encourage customers to contact us before placing their order to check for current availability.

“Haven't received Order No. 189818 yet.. . Richard Edinger”

Hi Richard, thank you for your feedback. We have just checked your order record, we can see that we dispatched your order to the USA on the 25th July and supplied tracking details to you on the same day, we can now see that this was successfully delivered to you yesterday morning. We hope that you will be happy with the items you have purchased.

“As usual, you take my money, send part of the order, then eventually send the rest”

Thank you for your feedback and I am sorry that this is your experience of shopping with us at SocksFox. We always aim to dispatch items the same or next working day. However, if demand exceeds our stock holding dispatch may be delayed by around 7 working days and we always contact customers to let them know if there are any dispatch delays or availability issues. We always offer the option to cancel and are quick to provide a refund when asked to. At SocksFox, offering an extensive range of styles, colours and sizes at competitive prices to customers in both the UK and Worldwide is what sets us apart from many other retailers. To be able to do this we are unable to hold in stock all items all of the time and in our experience most customers are happy to wait. We try to be as open about this as possible and if immediate dispatch is a priority we encourage customers to contact us for current availability.

SocksFox is rated 4.77 based on 620 reviews