SocksFox Reviews

Name: SocksFox
Address: Tall Trees, Beach Lane, Gosberton Risegate, Spalding, Lincolnshire
Rating: 4.77

4.8 Rating 822 Reviews

96 %

of reviewers recommend SocksFox

Company Reviews

Metrics

Info

4.8

Based on 822 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About SocksFox:

Top European brand finest quality socks, underwear and accessories for business, leisure and sport. When only the best in comfort, materials & design will do. We offer the widest range of Falke products in the UK. Other brands include Hanro, Zimmerli, Mey, Pantherella, Bresciani, Burlington, Marcoliani, Dore Dore, Scot-Nichol, Rohner, Schiesser and Corgi.

An independent family run business established in 2004, we are based in the picturesque flat fens of Lincolnshire in the UK. At SocksFox we aim to offer our customers a shopping experience where you can buy the top quality brands that you know and trust, whilst offering you a level of individual customer service and product knowledge that as a smaller, highly specialised company we can provide.

The brands we offer have been selected because they use only the very best materials and are beautifully constructed to create the most comfortable garment possible. We have also chosen brands that complement one another to offer a wide range of socks, underwear, nightwear and sportswear for men, women and children, that you can wear whatever the occasion, be it at home, at work or at play.

Visit Website

Phone:

01775 761 045

Email:

suppliers@socksfox.com

Location:

Tall Trees, Beach Lane,
Gosberton Risegate,
Spalding
Lincolnshire
PE11 4JH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Package shipped on April 4 to Canada. It is now April 28 with no further tracking information.”

Helpful Report

“I have been ordering Falke socks for several years from SocksFox but since the pandemic I have encountered stock supply problems. Of course I gave it time since things were bad globally, however now I notice other companies are well stock and SocksFox is continually out of sizes, colours, and styles. Have now turned to other companies for my Falke socks.”

Helpful Report

“Disappointing customer service. Could be a great business but will not be ordering again.”

Helpful Report

“Delivery was very delayed despite several assurances that post lockdown would not affect service. Product was not of the quality I was hoping given the cost.”

Helpful Report

“Accepts orders for which it does not have the stock at the time and does not let you know there is no stock until after the order has been placed. Why not advise you when the item is in your basket so you have a chance to amend the order before placing?”

Helpful Report

I am sorry that you are not happy with how our current website manages stock. We try to be open in that not all items are held in stock with this information on the delivery tab of each product and also in the terms and conditions. SocksFox offers a wide range of styles, colours and sizes at competitive prices to customers worldwide, setting us apart from many other retailers. To be able to do this we are unable to hold in stock all items all of the time and in our experience most customers are happy to wait. If an item is out of stock we always quickly contact customers to let them know and offer alternatives or the option to cancel if they prefer not to wait. If immediate dispatch is a priority we encourage customers to contact us before placing their order to check for current availability.

“Haven't received Order No. 189818 yet.. . Richard Edinger”

Helpful Report

Hi Richard, thank you for your feedback. We have just checked your order record, we can see that we dispatched your order to the USA on the 25th July and supplied tracking details to you on the same day, we can now see that this was successfully delivered to you yesterday morning. We hope that you will be happy with the items you have purchased.

“As usual, you take my money, send part of the order, then eventually send the rest”

Helpful Report

Thank you for your feedback and I am sorry that this is your experience of shopping with us at SocksFox. We always aim to dispatch items the same or next working day. However, if demand exceeds our stock holding dispatch may be delayed by around 7 working days and we always contact customers to let them know if there are any dispatch delays or availability issues. We always offer the option to cancel and are quick to provide a refund when asked to. At SocksFox, offering an extensive range of styles, colours and sizes at competitive prices to customers in both the UK and Worldwide is what sets us apart from many other retailers. To be able to do this we are unable to hold in stock all items all of the time and in our experience most customers are happy to wait. We try to be as open about this as possible and if immediate dispatch is a priority we encourage customers to contact us for current availability.

SocksFox is rated 4.8 based on 822 reviews