“I have always wanted a Barbour wax jacket. My daughter has kindly bought me one for my birthday. Delighted with the jacket and the lovely little note that accompanied it.”
“It's been a while since I was in with Stephen at his excellent shop, I must make amends for that soon.
I have made quite a few purchases in person over the years but this was my first online experience, and like every time I've ever dealt with him it has been a great experience, he's a true gentleman thanks Stephen for everything....👍🏻”
“Stephen was quick to respond to my email. You just know what someone cares about his customers and know how to operate a proper business. I like Filsxn's products a lot but they have zero customer service. Terrible experience. I live in Canada so I expect to pay duties when I purchase items from overseas. Stephen just knows how to make his international customers' lives much easier. 100% recommended and satisfied.”
“Placed an order on Friday afternoon - delivered the next morning - what excellent service.
The "wee" personal note from Stephen included with the package is what you would expect from a gentleman!”
“One of the very best shopping experiences I've had. I found the item I needed and received the best customer support. This was my first time ordering from this company. My package was delivered safely and timely to the USA and it was exactly what I ordered.
Thank You Stephen for understanding the true meaning of customer service. I will be sure to order from Smyths again.”
“Although I have sent my comments immediately, in your FB messages, I would like to thank you for more time for your prompt delivery and excellent service. Very pleased with your little hand written card and your kindness.
Thanks again
P.CHATZOPOULOU”
“Very friendly & efficient service. Took time to answer questions & engage in conversation.
I’ll definitely be a returning customer.
Thank you, Stephen.”
“Excellent selection of products and sizes. International shipping (to Canada) was very reasonable. My order arrived quickly and in perfect condition - everything was packaged carefully. I appreciated the handwritten thank you note - it is nice to support a family run business.”
