“I have only been using Smooth Digital for a short while.
I am still getting used to navigating the system but the team have been so supportive and helpful to me with getting things sorted and organised.
Siya is very helpful, very efficient and very attentive.
Siya great asset to the team and I am very happy to continue working with her.
Siya goes above and beyond we now have weekly check-in teams call which is extremely helpful and I am very grateful for this.”
“Smooth Digital are great to work with. They completely understood our need and our resource limitations and came up with a plan which is working for us. As a local charity, Smooth made a real effort to understand what we were trying to achieve and this was very important to us.The regular connection that we have with the team at Smooth has really helped us to achieve some very positive recruitment results in what is a very challenging environment. We look forward to an ongoing relationship with them that will help move our home care business forward. They are a great, friendly and efficient team and they deliver results.”
“Before working with Smooth, we were getting a few leads per month and wanted to increase our private enquiries by 30%. We started to work with Smooth Digital and saw good results, however after 3 months we decided to add their 24 Hour Live Chat to our website and the results were incredible!
We started to receive approximately 3X the number of enquiries per month and on our best month we were up 106 hours per week. Live chat has really been fantastic for targeting private fee-paying clients and the results speak for themselves. Smooth are also extremely knowledgeable, they have been excellent at answering queries, making suggestions, giving great feedback in meetings and have offered very helpful lead handling training also.
We saw so much success in our PPC campaign with Smooth, that we are now using them for a recruitment campaign also!
I’ve been extremely happy working with Smooth Digital and I would definitely recommend them to anyone looking to market their care business. Here at Key 2 Care, we are looking forward to getting more positive results in the coming months and years.”
Hi Phil, those results are fantastic! We are so glad you are pleased with them and that Live Chat has helped you and your business so much. Thank you for your kind words and also for recommending us - we are certainly looking forward to seeing more positive results from your campaigns in the coming months and years :)
“Smooth Digital created a great campaign for us to increase self funded clients, we saw an increase from 4% to 9% over 3-4 months this was critical for us as a business trying manage lowered occupancy throughout the pandemic.
From setup to going live with our campaign everything ran SMOOTHLY, training was provided on a number of occasions for our team and supported throughout. Monthly report meetings were a great way to catch up and review performance for the previous month. I would highly recommend Smooth Digital to any Care Home provider wanting to see results from a funded marketing campaign. Thank you Tobi and Siya for your help and support.
Jag Sandher, Operations Director, Unity Homes Limited”
What a great review, thanks so much Jagjit! Thanks for sharing your experience working with us here at Smooth and for recommending us. We are delighted we were able to help with your occupancy, especially during the pandemic. It has been a pleasure working with you and we look forward to seeing your continued success!
“Before starting a campaign with Smooth Digital, we, at St Georges Care Home were doing leaflet distributions and putting ads in magazines, and we did see an uplift in the number of enquiries but that soon died down and then it became difficult to track the success of our marketing. We couldn't see what was doing well and what wasn't and our care home operators were also finding it difficult to fill beds. We came on board with Smooth Digital specifically for this reason, as they can track the number of enquiries that come through and the source of the leads too. Digital marketing not only gives us much more success but also more visibility of which areas of the campaign are doing well and which areas need improvement. When we first started working with Smooth, we were at about 80% capacity and within 6 months we were able to reach 97% capacity, with only 1 bed remaining to fill!!
Director - Kirklands Care Ltd”
Thanks very much for such a fantastic review Alpesh! All of us here at Smooth Digital are so glad that you have had such great results and it has been a pleasure working with you. Good to hear that you have almost filled all of your beds and we look forward to seeing your continued success :)
“It has been great to get to know and work with the Smooth team. They have shown us as an organisation a fresh and innovative approach to our social and digital campaigns. The Smooth team have been instrumental in shaping and executing our Reassurance and Awareness campaign which has delivered positive results with increased website traffic and over 2 million views of our campaign video.
Smooth are great at understanding the issues and challenges that we have faced in the current climate and also delivered a successful digital lead generation campaign for us. Smooth are definitely solution focused and deliver success every time, I would not hesitate in recommending them.
Interim Head of Marketing PR and Comms
The Orders St John Care Trust
“As the Brand Name SAYS SMOOTH DIGITAL - Their actions speak louder than words and they have proved it.
What a amazing bunch of professionals and know their core values and follow great ethics.
Just kicked off in August and within 1st month we received more than 350 and till now we have more than 70 % conversion ratio which no one on earth can provide you with these sort of strategies. They have confined, classic and unique approach towards their task and that's what make them different and best in the market. Have tried few other companies in past but never ever got amazed with such results.
They will just tremor you with their results.
Must try - if you are a recruitment sector business and looking for growth
Special thanks to Siya Sagar - She work as a team and will never let you feel as client.
She not only gives productivity but also gels as a member of team and encroaches with suggestions -God Bless you Siya”
Thank you so much, Vikas for such a wonderful review!
It's been fantastic to hear you were able to convert over 70% of the 350 recruitment leads that came in the first month! We are here to make the recruitment process as smooth as possible for you and it's been a pleasure working alongside you and the team :)
“I'm Rachel van Staveren, owner and Registered Manager at Cloud 9 Care, a Home Care Provider in north-east Essex.
We asked Smooth Digital to mastermind a campaign for us that would bring in 4 new recruits per month. In our first month we recruited 5 and we have another 5 prospects bubbling along in our second month. The process to manage applicants is simple and the advice that we have been given has helped us to perfect our recruitment practice. We've had a really high caliber of applicants and everyone has shown up for their interview.
We've really appreciated the tips and guidance that we've been given to help us and the whole process has been really smooth (sorry!).
I am happy to recommend Smooth Digital - in a business where we have to keep so many plates spinning at once, it's been good to know that our recruitment is in safe hands.”
Thank you so much for your kind review Rachel. A smooth process ;) is what we're all about! We're so pleased that you have secured 5 new team members and 5 in the pipeline within your first month! Long may it continue.
“I had been talking to Smooth Digital for 6 months and their industry knowledge and proven track record with our competitors convinced me to sign up in June 2020. Since sign up, I have not been disappointed, the Account Management, Responsiveness and Accountability has been proactive. The leads coming through are of quality and from areas we are looking for CAREGiver's. Going on from this we have now signed up for our 2nd project with Smooth to go live in September. Their are many digital companies who think they understand the care industry market , but to understand clients and CAREGiver profiles Smooth completely understand this. I regret not making the decision sooner.
Home Instead Senior Care - Ealing”
Thank you for such a complimentary review Tony! We pride ourselves on our understanding of our care sector clients and their unique challenges in marketing their businesses, so we appreciate the recognition.
Andrea also made a point of saying that she loves being your Account Manager and working alongside you to help you achieve your business goals!
“Smooth Digital has provided advice and implemented an on line PPC campaign for our nursing and dementia care home. Their insight and advice has been very helpful and appears to have helped to improve our profile to be more customer focused. I would recommend this company for their professional approach, responsiveness and for their knowledge for the care home sector.”
“Excellent Company to work with !!!They deliver!!!Would highly recommend Smooth Digital to anyone or any company seeking advertising & marketing business solutions.The team is competent & they understand the market and they know what they are talking about.We are the Registered Managers for D.Osteen Homecare Support ( Elias & Del Ngonyama).We are a domiciliary care company based in Newbury , West Berkshire.
Since engaging Smooth Digital , we have experienced a complete turnaround of our business.We have experienced revenue growth in terms of having more clients & staff recruitment has been phenomenal to say the least!!!!Thank you guys at Smooth Digital!!!Keep up the excellent work you are doing!!!!. We would always use Smooth digital to recruit more staff”
“Smooth Digital offer us a live chat solution. They've been friendly, helpful and always looking to add value wherever they can. Results continue to be ROI focused, delivering positive results consistently for our businesses. I'd recommend other Home Care providers talk to Smooth Digital if they are looking for a performance and data led digital marketing solution in 2020.”
Thanks for the great review Phil. We're happy that our services are delivering consistent ROI focused results for the Radfield Home Care franchise. We wish the group as well as the individual offices we work with continued success!
“My name is Geoff Fairfield and I am the Chair at Friars Mead residential care home, part of the Abbeyfield group.
Smooth Digital have helped us find new residents for the home using Google AdWords. Not only did they manage the campaign, they helped us set up a landing page, provided valuable advice regarding the follow up of the leads and generally were helpful all they way along. The reporting they provided helped us to monitor what was happening including being able to monitor phone call received.
We would recommend Smooth Digital to other care homes that are looking to find more residents. You set the budget and they will work to that.”
Thank you for giving us a 5* review, Geoff! You are a fantastic client to work with and always implement our suggestions in record breaking time. We are pleased to see as a result there has been an 8 fold increase in the number of qualified leads over the last three months!
“Before working with Smooth we had limited internal webchat supported by sales staff within office hours, but got very few enquiries, so were in the process of removing the functionality. With Smooth, we outsourced all our out-of-hours webchat allowing 24/7 coverage, with the aim of providing simple client and carer recruitment enquiry capture. We saw an immediate 22-24% uplift in lead volumes reaching sales and recruitment. These leads also converted better at double the standard conversion level versus our total enquiry volume.
If you’re on the fence about using Smooth, I would simply say: Use them! The process was simple to set-up and monitor and our organisation is very risk averse, so knowing they had care industry experience was key to trusting them to sensitively handle that first contact.”
Thank you for sharing your experience Andrew and for rooting for us! We're delighted that our time working together has been so positive for you as we also really enjoy working on the Saga Healthcare, Patricia White's & Country Cousins accounts. We look forward to your continued success on the lead front.
“Tobi, Siya and the team at smooth digital are extremely professional at what they do. They have great expertise in digital marketing. We started working with smooth digital back in February 2020 and have since seen an uplift in enquires.
I would recommend smooth digital to care home providers who do not know the digital market space as it’s very complex and these guys certainly know their stuff”
Hi Nimesh, thank you so much for a fantastic review and for being such a great client. It's a real pleasure to work with you, and we appreciate that you implement our recommendations so quickly and efficiently to positively benefit your campaign. It was fantastic to hear that within the first month the number of relevant enquiries has quadrupled!
“Smooth Digital provides Greensleeves Care with the Live Chat facility for our website which support our enquiry generation processes. Smooth Digital provided us with great customer services and knowledgeable advice from the initial setup and subsequent management of the Live Chat function. We will happily recommend Smooth Digital to other customers.”
Thanks for the review Anna, it's a pleasure working with you and means a lot to hear that such a well respected group would recommend our services to other care customers. We also look forward to continue helping you generate new enquiry leads!
“We Care Group have worked with Smooth Digital for the last 18 months, and we have experienced numerous benefits, particularly in regards to generating more enquires through our online presence. They have constantly offered a variety of methods to attract more potential leads and also provided free workshops on enquiry call handling for all our 15 Care Homes. In addition, we regularly receive detailed reports via online meetings which also included feedback on how to fine tune our web presence. The team at Smooth Digital drove our PPC and Live Chat campaign, from which we saw a rise in the number of enquiries coming through our websites. The team at Smooth Digital have been continuously helpful, constantly offering new ideas, and always quick to respond to any questions we had. As such I would certainly recommend Smooth Digital to any company looking to set up a successful online marketing campaign.
Compliance / Marketing Manager”
Hi Jalani, thanks for the incredible review and for being such a great client. We really appreciate that you always consider our suggestions and implement recommendations with such speed that that they can be as effective as possible in positively impacting on your campaigns!
“Hands up to being a bit of a techno dinosaur with marketing strategies,
we had initially been uncertain as to whether Smooth Digital could make a difference to our business ; despite our Care Manager loving the live demonstration at a recent care show!!
Fast forward two months after saying Yes, ....It’s the best thing we’ve done!!
The increase of our online presence has been excellent and proven to contribute to an increase in enquiries , thereby achieving our aim to turn around bed vacancies more quickly.
Our site looks proffesional with the on- line chat certainly contributing to the overall professional presentation of our company.
Dealing with the team at Smooth has been a pleasure . Ultra professional, committed, and aware of our ‘technological challenges’ extremely patient !!!!
Thank you, we feel much more confident and able to compete and present our lovely home to the digital market place .”
Susan, thanks for such a lovely review. We're glad you decided to say yes in the end as it has been an absolute pleasure to work with you. We are looking forward to the continued success of your campaigns with us in the future!
“Our ads have been constructed well and suit our type of business. Our online ad campaign is part of our overall strategy and so far we have been pleased with its contribution to our overall marketing effort and the all important uplift to our online presence.”
“I started a brand new care business & trusted Smooth with my marketing...I got my first care enquiry 10 minutes after getting the call to let me know that the campaign was live...about 2 weeks after going live I secured my first client from a lead that smooth generated!!