Andrew
Before working with Smooth we had limited internal webchat supported by sales staff within office hours, but got very few enquiries, so were in the process of removing the functionality. With Smooth, we outsourced all our out-of-hours webchat allowing 24/7 coverage, with the aim of providing simple client and carer recruitment enquiry capture. We saw an immediate 22-24% uplift in lead volumes reaching sales and recruitment. These leads also converted better at double the standard conversion level versus our total enquiry volume. If you’re on the fence about using Smooth, I would simply say: Use them! The process was simple to set-up and monitor and our organisation is very risk averse, so knowing they had care industry experience was key to trusting them to sensitively handle that first contact.
3 months ago

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Alice, Customer Support

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