“
I received INCREDIBLY rude customer service; she told me that what I had been told by an online chat about the timing of returns (that I was in time) was irrelevant: and also the advice that she herself had given me a few days before this call (“I’ll arrange a refund for you”) was also irrelevant :”you signed up to our terms and conditions”.
”
- Anonymous
“
I phoned an emailed multiple times over the course of the following 6 weeks, each time being told they had emailed the returns department but had not received a reply.
”
- Benjamin
“
Have contacted the Returns email address where Rebecca gave me instructions on how and where to send it back to them.
”
- Bob Sime
