Skylightblinds Direct Reviews

Name: Skylightblinds Direct
Address: Onward Chambers, 34 Market Street, Hyde, Hyde, Cheshire West and Chester
Rating: 4.59

4.6 Rating 998 Reviews

89 %

of reviewers recommend Skylightblinds Direct

Company Reviews

Metrics

Info

4.6

Based on 998 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Skylightblinds Direct:

Here at Skylightblinds Direct we are the EXPERTS IN OUR FIELD.

Having manufactured blinds for 10 years and selling blinds online for over 15 years we have honed all of our resources into becoming the go to company, the “Experts” in everything Skylight Blinds related. Our dedicated factory manufactures our own brand blinds so suit all window makes and models. These include VELUX ®, Keylite ®, Dakstra ®, Fakro ® and Roto ® blinds to name but a few.

WE MOVE WITH THE TIMES! As technology and window fashions have changed so have we and we also now cater for windows with White frames and also hard to reach windows that require motorised solar powered roof blinds. Not to mention our new motorised horizontal skylight blinds that fit large expanses of glass such as Lantern windows.

Our blinds are made right here in the UK. Our dedicated factory manufactures up to 1000 skylight blinds per day and adhers to the strictest testing and quality control.

FREE 3 YEAR GUARANTEE! Every blind on our site comes with a fully comprehensive 3 year guarantee so you can shop with peace of mind.

FREE SAMPLES, as many as you require! If you are unsure of the colour or texture of the blind why not take advantage of our free service?

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Skylightblinds Direct 5 star review on 2nd October 2026

218

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lack of communication on length of time blind would take to get to us.”

Helpful Report

Sorry to hear there was a lack of communication about delivery times. If you’d like, you can contact our support team for guidance on delivery estimates: team@skylight-blinds-direct.co.uk Kind regards, Team Skylightblinds Direct

“Skylight Blinds offered good value, were communicative and delivered on time. We have been let down by a lack of after sales service with unanswered e-mails asking for help over a fault. At the moment we have a lantern blind costing around £1500 which doesn’t fully close so that we don’t have the blackout conditions needed. A shame because they were excellent upto the point when we needed post installation help.”

Helpful Report

Sorry to hear about the lack of after-sales service and the blackout issue. We understand this is disappointing. If you’d like to discuss further, please contact our support team at team@skylight-blinds-direct.co.uk Kind regards, Team Skylightblinds Direct

“Long lead times that then slip. I was only informed of a delay when I contacted them to ask for confirmation of dispatch date.”

Helpful Report

Thank you for your feedback. We’re sorry that our communication around the delay wasn’t as proactive as it should have been. We’ve taken this on board and are working to improve the way we keep customers updated when lead times change.

“So find the blinds a bit Klunky - definitely not smoooth in terms of operation. Delivery from Evri was appalling - not the blinds company fault but they chose Evri! Customer service via chat was good but I would have much preferred to speak to somebody on the phone to explain my problems with Evri. Quality of blinds is (I think) fairly average”

Helpful Report

Thank you for your feedback, Steve. We’re sorry the overall experience wasn’t as good as it should have been. We’ve taken your comments on board, particularly regarding delivery and being able to speak to someone when there’s a problem. We do appreciate you taking the time to give us your honest feedback.

“Although Naomi was very helpful the service went badly wrong blaming factory overload. Blinds not delivered within the 30 day agreed period. Blinds sent to another country- Eire for which DPD did have an EIRCODE for me as I live in Wales. I had to chase and provide info for the order whereas I should have been contacted by Skylight confirming order was ready for despatch on my return. Delivery as it went to Eire was not within the statutory 30 day period given in Consumer Rights Act 2015. Surprisingly I have to believe a new set were made and correctly delivered within 5 days from an overworked factory. I had fitters arranged who had to be cancelled due to delay and Bank Holidays.”

Helpful Report

Thank you for your feedback, Royden. We’re very sorry for the problems and frustration surrounding your order and delivery. We appreciate your patience while everything was resolved, and we have taken your comments on board as there were clearly areas where our communication and service could have been better.

“We bought 5 blinds and only kept one - first blind was very difficult to operate with a pole after installation. Had the others so carried on with installation but the cassette didn’t fit the second window (despite codes matching) so I gave up after 4 attempts to fix it and returned the remaining four blinds. I had to pay £35 for delivery but did get my refund pretty quickly (although from a different company name). Consequently gone on to buy Velux blinds and they are definitely worth the extra money!”

Helpful Report

Thank you for taking the time to leave your feedback. We’re sorry that the blinds weren’t the right solution for your windows and that you experienced difficulties with both the operation and fitting. We appreciate that this must have been frustrating, particularly after attempting to fit the second blind several times. We’re pleased, however, that we were able to process your refund quickly once you decided to return the remaining blinds. We completely understand that you’ve since chosen VELUX blinds and hope they work well for your windows. Thank you again for your feedback – both positive and negative reviews help us improve our products, information and service. Many thanks, **The Team Skylight Blinds Direct

“The instructions to install blinds aren’t great. Even YouTube videos aren’t forthcoming. Wouldn't recommend doing them yourself, as not cheap blinds.”

Helpful Report

Thank you, Emma, for taking the time to share your feedback. We're sorry to hear the installation instructions didn't meet your expectations. We're continually reviewing our guides and videos, so comments like yours are genuinely helpful. If you ever need assistance with fitting, our support team is always happy to help and guide customers through the process. We appreciate your feedback and will take it on board as we continue to improve.

“Fiddly and difficult for an amateur to fit. Looks ok once fitted but not running smoothly and would not last long with regular use. Disappointed overall.”

Helpful Report

Thank you, Guy, for taking the time to leave your feedback. We're sorry to hear the installation was more difficult than expected and that you're disappointed with how the blind is operating. That certainly isn't the experience we want our customers to have. We'd really like the opportunity to help, as a blind that isn't running smoothly can often be adjusted. If you could get in touch with our support team, we'll be happy to work through it with you and do our best to get everything operating as it should.

“Sky blind works well and delivered in reasonable time. When arrived I tried to assemble and remote control did not work. I contacted by phone messages etc but it took 2 days for a response, very poor customer care.”

Helpful Report

Thank you for your feedback, Sarbjit. We're really sorry about the delay in responding when you had an issue with the remote control - two days is far too long and we should have been there to help you straight away. We're pleased the blind is working well now, but if you need anything else or have any ongoing concerns, please don't hesitate to get in touch.

“We still haven't managed to put the screen in situ as it's very large, but the framework very flimsy and unstable to lift in one piece, but realise we are going to need to do that. At the moment it's made, but lying on the floor of our orangery, waiting for the help of two more adults in the hope we can put it up without it falling apart. It's such a shame we weren't advised of this before we paid such a large amount of money.”

Helpful Report

“I haven't even received the blinds yet, let alone fitted them! So it would be a little premature to try to review them. I can tell you that Skylight blinds Direct say they're very good. But they would I suppose!”

Helpful Report

Dear Lester, We appreciate your feedback. Warm regards, Team Skylightblinds Direct

“Still waiting for the blinds”

Helpful Report

Sorry for the delay

“Parts missing and still not arrived over two weeks later”

Helpful Report

So sorry Derek the factory said it was definately in the packaging but I have sent out a new part this week.

“Don't get back to you when they say”

Helpful Report

Hi Dennis I am so glad your blind is up and running now.

“Ordered it a few weeks ago. No contact made regarding any delay. I contacted them and in fairness an apology was then sent. A delay of a few weeks has been anticipated. So no delivery, no blind and nothing to review so seems a bit odd to ask for a review with nothing here.”

Helpful Report

“Blinds, when closed, leave a gap that lets light seep through. Temporary workaround was adding tape across the bottom (next to the handle where light seeps through), however over time the tape wears out so falls off and light seeps through again. I brought 2 different size blinds for the balio windows, both have the same issue.”

Helpful Report

Hi Mahin, sorry to hear this (if you would have contacted customer services we would have told you the trouble shooting for this problem. Please see below and I have also sent you some documents and videos to help with this). It looks like the handle has not been pulled down enough. Can you untighten the side rails by 1 turn? If the side rails are over tightened, the teeth on the brakes and the teeth on the back of the foot won't lock into each other and so the blind won't close. Check to see if the cassette is fitted correctly and loosen the screws on the feet by a turn to see if this allows the teeth inter-lock with each other. If there is a gap at the bottom, if they place a finger at the end of each handle and push down and listen for a click this is the brake interlocking with the foot. thanks Naomi

“although it was easy to fit the quality is poor, the blind ripples and it is difficult to operate, so i wouldn't recommend unfortunately”

Helpful Report

Sorry about that Claire.

“The blind itself is ok however the instructions included are useless. Your website states that there are instructional videos on you tube however these are for blinds for windows and not a flat roof skylight. What should have taken 20 minutes to fit took over 3 hours . Not impressed.”

Helpful Report

So sorry about this experience I will take a look at how we can improve these glad you got there in the end

“stayed in all day for arranged delivery date. Blind not delivered. awaiting another re-arranged date”

Helpful Report

So sorry about that. Hope all was sorted and so sorry about this experience.

“Service and ordering fine, blinds have arrived and they have ripples through them and don't close tight so there is a crack that let's light through. Not worth the slight discount in price wish we got velux”

Helpful Report

Hi there this is not normal. Please email over team@skylight-blinds-direct.co.uk with the details and photos and we will be able to help.

Skylightblinds Direct is rated 4.6 based on 998 reviews