ShoeStation Direct Reviews

Name: ShoeStation Direct
Address: Unit 2, Newton Close, Daventry, Northamptonshire
Rating: 4.90

4.9 Rating 6,270 Reviews

99 %

of reviewers recommend ShoeStation Direct

About ShoeStation Direct:

We are a family business based in Daventry, Northamptonshire. We have been retailing footwear and accessories since 1987. We have a large and well-stocked Factory Shop. We really try to go that 'extra mile' to achieve customer satisfaction. We are a genuine UK registered company.

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Phone:

01327 877466

Email:

mail@shoestationdirect.co.uk

Location:

Unit 2,
Newton Close,
Daventry
Northamptonshire
NN11 8RR

ShoeStation Direct 5 star review on 30th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication but having to pay for returns is a bit off-putting.”

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(Daventry, NN11 8RR) - Posted 2 months ago

“Delivery on time. Good prices. The main problem I had was that the Caterpillar Threshold Hiker WP Mens Casual Lace Up Ankle Boots Item: CAT P725957 Threshold BLK EU42 although labelled as a UK8 EU 42 were actually nearer to UK10 in physical size. The Merrell Jungle Mocs wow also a UK8 and were a perfect fit and the same size physically as the other 2 pairs I own. I have returned them, been refunded for the original cost but not the return cost. I reported the issue to customer care but as yet have not received a reply.”

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(Daventry, NN11 8RR) - Posted 5 months ago

“Paid for 24 hour dispatch but not really worth it as delivery is still slow. Really nice boots but much bigger than stated and had to pay to return, no option to exchange although the refund was quick”

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Posted 11 months ago

Hi, apologies for this, the extra postage fee has been refunded as this was not delivered within the time frame promised. Thanks, ShoeStation Direct

Posted 11 months ago

“Product received came on time and looked to be good quality however size was smaller than required”

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Posted 1 year ago

Hi, apologies we do put size charts/guides on the listing to help prevent sizing issues. Thanks, ShoeStation Direct

Posted 1 year ago

“The shoes were disappointing too small width and my toes hang over the side Very uncomfortable”

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Posted 1 year ago

“COMFY, GOOD FIT BUT ZIPS STICKY.”

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Posted 1 year ago

“Loved my boat shoes however when wearing them for the first time the leather laces broke so couldn’t wear them”

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Posted 1 year ago

“Disappointed with length of laces, very short and wasnt offered another set of laces when requested. I felt I paid for a premium shoe, therefore better laces. Thank you.”

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Posted 1 year ago

“Although it is competitive on price it is falling behind fast with technology. The returns process is not up to date with the rest of the world.”

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Posted 1 year ago

Hi Simon, Apologies for this, we have now moved to a new and more fluid return system for our customers. Thank you for the feedback. Regards, Sam

Posted 1 year ago

“Hi I am disable person and heart patient with serious illness. I was not told about the situation with the return of the shoes. I have to ask my nurse to help pay the returns. Please can you help me with the return prepaid label as soon as possible please.”

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Posted 1 year ago

Hi, apologies for this, returns are simple, please post the item back to us for a refund. We do not provide a pre-paid postage label. Thanks, ShoeStation Direct

Posted 1 year ago

“Service and delivery very good.Unfortunately even though the size I ordered is the one that should fit me it was impossible for me to get my foot into the boot.As they do not sell the next size up I have had to return the boots at my own cost.”

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Posted 1 year ago

“Returned as they were too narrow”

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Posted 1 year ago

“They are too heavy and I didn’t liked them at all. May be they are good for plant workers hut for construction personal, they are way too heavy. I am not satisfied with service as well as i want to return shoes but unable to do it. I kind find any return option. It also said that return will be on customer cost whoch is also big minus point in customer care.”

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Posted 1 year ago

Hi, Apologies for these, as described these are Goodyear welted and Steel Toe & Midsole safety boots. Thanks, ShoeStation Direct

Posted 1 year ago

“I take a size 10 ordered 11 but still found them short and tight. Delivery and price great.”

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Posted 1 year ago

Hi, Apologies for this, like all brands/styles sizing can vary. Thanks, ShoeStation Direct

Posted 1 year ago

“Goods arrived quite quick & boots were very nice but to narrow”

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Posted 1 year ago

“Great Product. Although after filling in the billing address on online order form it does not show on the invoice. Made reimbursement difficult with the firm I work for. Why have billing address if not shown on the invoice and the office refused to alter this for me.”

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Posted 1 year ago

Hi, apologies for this, we have been putting the delivery address on the invoices for over 10+ Years and not had any problems with customer claiming the funds back. Please do get your company to contact us if they need and we can verify this. Thanks, ShoeStation Direct

Posted 1 year ago

“Can't write a review as I not received me boots”

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Posted 1 year ago

Hi, apologies for the delay. Unless contacted we cannot help. This was dispatched promptly and has been stuck in a Royal Mail Mail centre for a while. A delivery attempt was made today, but there was no answer and is now available for redelivery or collection. https://www.royalmail.com/track-your-item#/tracking-results/GG664943485GB Thanks, ShoeStation Direct

Posted 1 year ago

“Good delivery time.”

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Posted 1 year ago

“The supplied product was a good value BUT the size quoted as a EUR 43 (Size 9 UK) was the smallest size 9 I have come across. Could be the suppliers made them wrong as against Shoe Station. To return cost over £11.00 which if I bought it via Amazon would have been free..”

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Posted 1 year ago

“The jacket arrived in good time, but it was way to big so I have returned it but its cost me £4.19 to return so I am out of pocket the size guide is way off”

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Posted 1 year ago

ShoeStation Direct is rated 4.9 based on 6,270 reviews