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ShoeStation Direct Reviews

4.9 Rating 4,585 Reviews

99 %

of reviewers recommend ShoeStation Direct

Company Reviews

Product Reviews

4.9

Based on 4,585 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About ShoeStation Direct:

We are a family business based in Daventry, Northamptonshire. We have been retailing footwear and accessories since 1987. We have a large and well-stocked Factory Shop. We really try to go that 'extra mile' to achieve customer satisfaction. We are a genuine UK registered company.

Visit Website

Phone:

01327 877466

Email:

mail@shoestationdirect.co.uk

Location:

2 Newton Close,
Daventry
Northamptonshire
NN11 8RR

ShoeStation Direct 5 star review on 18th March 2024

ShoeStation Direct 5 star review on 13th February 2024

ShoeStation Direct 5 star review on 13th February 2024

ShoeStation Direct 5 star review on 6th February 2024

ShoeStation Direct 5 star review on 1st February 2024

ShoeStation Direct 5 star review on 30th January 2024

ShoeStation Direct 5 star review on 3rd January 2024

51

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was greatly disappointed, having re-ordered a shoe that I had bought before. The colour was different, the shoe was longer, and had a heel that could not be repaired. Modern rubbish!”

Posted 2 weeks ago

“I have worn these shoes for 1 day and have suffered with sore heels which I put down to them being new! When I inspected the heel area I realised that the reason for the soreness was caused by no padding in the heal area of the shoe! Are these shoes seconds as you you really state if you are selling defected goods?”

Posted 1 month ago

“Too small - returned.”

Posted 1 month ago

“I bought trainers male size 7. Unfortunately I couldn't get them on as they were far too small. I've always had size 7 with no problems in the past Can I get an exchange size 8 instead?”

Posted 1 month ago

Hi, Indeed please do return them and re-order the size you would like, please see the return link here - https://www.shoestationdirect.co.uk/returns/ Thanks, ShoeStation Direct

Posted 1 month ago

“Not a great experience unfortunately, ordered a pair of boots and the wrong size were sent to me , I then had to pay in excess of £6.00 to return the incorrect boots at my own cost , various emails backwards and forwards couldn’t get this sorted , will think twice about ordering through shoestation direct again , disappointed 😩”

Posted 2 months ago

Hi, apologies for this, to confirm the correct colour was sent, I think there maybe a mix up on your end. Thanks, ShoeStation Direct

Posted 2 months ago

“Ordered a pair of boots for my partners birthday, unfortunately due to the sizing the boots were too big. No option to exchange and had to return via Evri at my own cost!”

Posted 3 months ago

Hi, apologies, this is correct, it is much easier for both parties to simply refund and then re-order the size you would like again. Thanks, ShoeStation Direct

Posted 2 months ago

“Poor customer service when attempting to return an incorrectly delivered item. The response was less than pleasant and was lacking in understanding.”

Posted 3 months ago

Hi, apologies for this, to confirm you ordered the "Brown" which is suede as per the site and the image changes when the option is selected to confirm this. Thanks, ShoeStation Direct

Posted 2 months ago

“Boots are comfy they rub if my socks aren't pulled up which gets a little painful and the left boot is a little squeaky when walking given the option I probably wouldn't buy them again”

Posted 3 months ago

“The boots came with one insole shorter than the actual boot which left it very uncomfortable to wear, have had to return.”

Posted 4 months ago

Hi, apologies for this, we do check the item for cosmetic issues before dispatch however, the insoles we do not. Thanks, ShoeStation Direct

Posted 4 months ago

“Work boots arrived on time ..looked good but fit very strange , disappointing and had to pay £6.99 to return”

Posted 5 months ago

Hi, apologies for this, we do provide a pre-paid label for £3.95 on our site. We do also clearly state we do not pay for return postage. https://www.shoestationdirect.co.uk/royal-mail-pre-paid-label-royal-mail-48-hour/ Thanks, ShoeStation Direct

Posted 4 months ago

“Shoestation direct. OK. Delivery date was not met. I had to get them delivered to site, whereupon I had to wear them for 5 days, without time to find out if they were comfortable and, unfortunately they weren't, but I was without choice at that point and wore them till I felt disabled and struggled to get through my work. So. Finalising my review... deliver on time in future. When I return home, I shall be asking for replacement work shoes as one is really disabilitating. The other is nice to wear.”

Posted 5 months ago

Hi Charlie, Looking, this was ordered on the 2nd October at 10:39 and then delivered on the 04 October at 13:07 which is one time as per the delivery promise provided. Please do contact us in regards to the boots hurting your feet. Thanks, ShoeStation Direct

Posted 5 months ago

“The shoes arrived promptly and were great, just a size too big.... Why can't I exchange them? And why must I pay for their return? If this were an exchange I would simply change from size 10 to size 9...as it is I will not buy the size 9 pair I'll just send them back and then comment on the speed of the refund then.”

Posted 7 months ago

Hi, We can provide a far better and quicker service to the customer by not providing exchanges. We can process returns/refunds much quicker amongst this, not waiting for the item back and then to be shipped back out. All resulting in wasting time. Due to this, all refunds are processed within 24-48 hours. Thanks, ShoeStation Direct

Posted 7 months ago

“I have had to return a pair of boots that were a present and my husband did not like, they were also sizing much larger than his size. I have had to pay almost 15.00 to return them in the post so I am losing out on this. In this day and age returns should be free, I am not happy that I chose you but have lost out financially because of it.”

Posted 2 years ago

Hi, I do apologise for this, but as you paid £15 I can only assume, there were a lot of extras added, fully tracked, signed for, special delivery or similar. We offer a pre-paid label for £3.95 which can be used for all and every order on our website (Very top right link), here - https://www.shoestationdirect.co.uk/royal-mail-pre-paid-label-royal-mail-48-hour/ Thanks, ShoeStation Direct

Posted 2 years ago

“I paid for next day delivery, but they deliver after 2 days when im at work and had to go my self to collect the parcel :(”

Posted 2 years ago

Hi, I do apologise for this, due to the number of parcels Royal Mail are handling this was delayed. I can confirm this was shipped on the same day for you. An attempt was also made on the 18th, but there was no answer and was then collected on the 20th. https://www.royalmail.com/track-your-item#/tracking-results/BM317415699GB Thanks, ShoeStation Direct

Posted 2 years ago

“The coat I ordered was too big , so I sent it back straight away to be exchanged for a smaller coat , but still havnt received it or had any acknowledgement that they have received the original order”

Posted 2 years ago

Hi Clive, I spoke to you yesterday on the phone, as stated, once back we will process this for you, like we do with all returns. once processed on our side you will be informed. Please track the parcel via the Royal Mail reference you read out to me yesterday (29th Nov 2021). To confirm, once back we will process this ASAP. Thanks, Sam

Posted 2 years ago

“Unfortunately I had to send them back as they were too slim fitting. Still waiting for my refund .”

Posted 2 years ago

“The catapillar boots I received were totally different to the ones that were pictured on the website so be warned if you want the ones described as 'Honey' colour, they are not as they appear. The main colour is the same, but the dark brown top part is also 'Honey' and the sole is a pale grey.”

Posted 3 years ago

Hi, Apologies for this, however, we did explain the picture had not been uploaded yet, so you were looking at a different colour completely. Thanks, ShoeStation Direct

Posted 3 years ago

“Still not arrived Order ID: 7343992 can you let me know why this has happened”

Posted 4 years ago

Hi, Please accept my apologies for this, however, the postal network due to this current pandemic (Covid-19) is causing mayhem in the postal service. unless contacted we cannot help. Looking this has now been delivered - https://www3.royalmail.com/track-your-item#/tracking-results/FN855181088GB Thanks, ShoeStation Direct

Posted 3 years ago

“Sadly,the shoes purchased were far too narrow for my wife's foot-shows the perils of buying any type of foot wear on line as there is no mention in the description of the shoe about it being only suitable for narrower feet. To add to the frustration,although sent by Royal Mail 48 and receiving an e mail from Shoe Station to say that the article had been posted on April 10th,when I tried to track it,Royal Mail informed me that the article wasn't posted untilApril 16th and it was delivered on the afternoon of April 18th,so SOMEBODY was telling porkies. Finally,not only have I got to repay return postage ,meaning that I am out of pocket on postage but,as the parcel has to be ripped open,rather than unsealed and re sealed,I also have to provide fresh packaging and go through the hassle of fastening up,re addressing ,going to Post Office etc. At least,with lock down,I've got little else with which to occupy myself but,as I said at the start,no more on line purchasing of footwear,thank you very much”

Posted 4 years ago

“I got stung at the Post Office for a £13 return postage fee on a pair of £79 work boots. This has been the second time I have purchased footwear online, recently via a competitor who charge just £1 for shoe returns (those were boots too). I didn't read the small print at ShoeStationDirect as I wrongly assumed that they would have a similar policy in place as to another online footwear company. When my boots arrived and I found them to be too large (SSD didn't have smaller in stock) they had to be returned for a refund and that's when I learned their returns policy. So I can't recommend them because of this, because let's face it, footwear very often come up either too big/small etc, so I think they need to sort that side of things out. Otherwise the service would have been perfectly fine.”

Posted 4 years ago

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ShoeStation Direct is rated 4.9 based on 4,585 reviews