ShoeStation Direct Reviews

Name: ShoeStation Direct
Address: 2 Newton Close, Daventry, Northamptonshire
Rating: 4.90

4.9 Rating 4,636 Reviews

99 %

of reviewers recommend ShoeStation Direct

4.9

Based on 4,636 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About ShoeStation Direct:

We are a family business based in Daventry, Northamptonshire. We have been retailing footwear and accessories since 1987. We have a large and well-stocked Factory Shop. We really try to go that 'extra mile' to achieve customer satisfaction. We are a genuine UK registered company.

Visit Website

Phone:

01327 877466

Email:

mail@shoestationdirect.co.uk

Location:

2 Newton Close,
Daventry
Northamptonshire
NN11 8RR

ShoeStation Direct 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shoes look good and value for money but are tight fitting I ordered one size above and till.too neat so will have to get them stretched”

Helpful Report

Posted 9 months ago

Hi, apologies for this, please do return the item if it does not fit. Thanks, ShoeStation Direct

Posted 9 months ago

“1 Pair of Wellingtons, 1 pair of Chelsea style safety boots & 1 pair of slippers - all UK Size 9. The slippers were much too small and I have returned them for a refund - disappointing that despite ordering the correct size I have to pay for the postage. Will need to consider using in future as if sizing comes up different it will cost me to return”

Helpful Report

Posted 9 months ago

Hi, apologies for this, like all brands sizing can vary and even styles in the same brand at times. We do offer a discounted pre-paid label on our site via Royal Mail. Thanks, ShoeStation Direct

Posted 9 months ago

“A fantastic price and fast delivery, however, I was delivered the wrong boots. Could not be bothered to get into the whole return, refund and reorder rigmarole so have just accepted them. They’re ok but not what I ordered. Right brand though and at that price, will accept them.”

Helpful Report

Posted 1 year ago

Hi, apologies for this, we have reached out to you in order to sort this out. Unless contacted we cannot help. Thanks, ShoeStation Direct

Posted 1 year ago

“Shoes were very tight fitting. Good quality though. Could not return them as it would cost me money to do so. I think they should be free return.”

Helpful Report

Posted 1 year ago

Hi, Apologies for this, we do not state anywhere that we pay for the return cost, we do provide a discounted prepaid label via Royal Mail on our site, if you wish to return your order. Thanks, ShoeStation Direct

Posted 1 year ago

“I would rate shoe station 5 stars but however couldn't because they don't have a good return policy i gave 3 stars. They only allow for you to get a exchange on the size of the exact shoe purchased but can't exchange for a different type of design. But they quickly agreed the refund. Please change your policy”

Helpful Report

Posted 2 years ago

“the big problem for me was having to pay for my return”

Helpful Report

Posted 2 years ago

“The size of the shoes is too big and I bought the size that I wear which is 5. Now I have to return but I don’t know what to do!”

Helpful Report

Posted 3 years ago

Hi, like all brands & styles sizing can vary. With regards to the returns, please see the bottom of the invoice all the details on there. If you get stuck, please do call us or email us directly. Thanks, ShoeStation Direct

Posted 3 years ago

“The boots I bought are quality and fit very well. I had to send a previous purchase back which I had to pay for myself and at £17.70 made my purchase a lot more expensive than I expected.”

Helpful Report

Posted 3 years ago

“Dear Shoe Station - your Coolers ankle slippers are American sizes not UK sizes - EG a mans 9/10 is = to a womens UK 7/8. Your product arrived promptly and was as described except for the sizing. Please make clear to your customers as part of the description.”

Helpful Report

Posted 3 years ago

“I had no problem buying what I wanted - a pair of Harley Davidson boots - which arrived quickly. Communication was great. However, though I ordered the correct size the boots were way to small. No bigger size was available and I had to pay nearly £10 to return the boots. Some information on the fit of the footwear your selling would be helpful, a wider range of sizes and reviews to inform customers whether what there buying really will fit. I am sadly unlikely to order again because of the return postage cost.”

Helpful Report

Posted 4 years ago

“The shoes arrived quickly and were well-packaged, however they were too small (I bought a size 6 and usually I am a a size 4) and the material was very stiff. Therefore I had to send them back, and annoyingly I had to pay to post them. I got the refund quickly but I would have liked to be refunded for the postage too as I had to pay about £10 to receive and return them.”

Helpful Report

Posted 8 years ago

ShoeStation Direct is rated 4.9 based on 4,636 reviews