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ShoeStation Direct Reviews

4.9 Rating 4,594 Reviews

99 %

of reviewers recommend ShoeStation Direct

Company Reviews

Product Reviews

4.9

Based on 4,594 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About ShoeStation Direct:

We are a family business based in Daventry, Northamptonshire. We have been retailing footwear and accessories since 1987. We have a large and well-stocked Factory Shop. We really try to go that 'extra mile' to achieve customer satisfaction. We are a genuine UK registered company.

Visit Website

Phone:

01327 877466

Email:

mail@shoestationdirect.co.uk

Location:

2 Newton Close,
Daventry
Northamptonshire
NN11 8RR

ShoeStation Direct 5 star review on 18th March 2024

ShoeStation Direct 5 star review on 13th February 2024

ShoeStation Direct 5 star review on 13th February 2024

ShoeStation Direct 5 star review on 6th February 2024

ShoeStation Direct 5 star review on 1st February 2024

ShoeStation Direct 5 star review on 30th January 2024

ShoeStation Direct 5 star review on 3rd January 2024

51

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a pair of boots from you a size 9 but they are too big ...I always take a size 9 and have over ten pairs of size 9 in my house. They come up a very big size 9 and are unsuitable for me I now have to spend money sending them back. A very disappointed customer and for other people reading this beware of the sizing before you buy.”

Posted 1 month ago

Hi, Apologies for this, like all brands sizing can vary. Thanks, ShoeStation Direct

Posted 1 month ago

“Unprofessional customer relations : no answer , just rings & then goes to an engaged dialling tone. I wanted to ask about the returns service as the label looks very inadequate with ni proper sticky label with out a barcode. I will not be using this company or site again.”

Posted 1 month ago

Hi Jas, Apologies for this, our phone lines are very busy. We have several methods of contacting us. The return slip on the invoice has all the information on that is needed in order to return the item to us. Thanks, ShoeStation Direct

Posted 1 month ago

“Dire, No goods 10 days after ordering. No one answers the phone or live mesenger and emails take days to be answered. When you do get a response its just a palm off. Waiting for my refund but fully expect to need to instaigated a fraud claim and chargeback”

Posted 2 months ago

HI, apologies for this, Royal Mail have lost this, we have refunded you as per emails. Thanks, ShoeStation Direct

Posted 1 month ago

“This order still hasn't arrived.I think this is very poor service and I definitely won't be ordering anything else from you.Please help to solve my problem as it's your company at fault.Thankyou.”

Posted 2 months ago

Hi, apologies for this, unless contacted we cannot help. ROYAL MAIL - "We delivered your item to your neighbour NEXT DOOR at 13 on 02-02-2024." https://www.royalmail.com/track-your-item#/tracking-results/GG933617767GB Thanks, ShoeStation Direct

Posted 2 months ago

“Ordered brown boots. Black boots were delivered”

Posted 4 months ago

Hi, apologies for this, unless contacted we cannot help. We have reached out to you, in order to rectify this. Thanks, ShoeStation Direct

Posted 4 months ago

“Avoid using g this company You have to pay to return items if they don't fit... Steel toecap capped boots is going to cost me a fortune to return WONT BE USING AGAIN”

Posted 7 months ago

Hi, apologies for this, we do offer a return postage label for £3.95 which can be used to return any order. https://www.shoestationdirect.co.uk/royal-mail-pre-paid-label-royal-mail-48-hour/ Thanks, ShoeStation Direct

Posted 7 months ago

“Still hasn’t arrived!!!”

Posted 7 months ago

Hi, apologies for this, this has been delivered to your neighbour as per the tracking details. https://www.dpdlocal.co.uk/content/how-can-we-help/index.jsp?reference=15976872260094&postcode=LE80SQ Thanks, ShoeStation Direct

Posted 7 months ago

“Parcel got lost in transit”

Posted 7 months ago

Hi, apologies for this, as stated please do send your proof of postage to us. Thanks, ShoeStation Direct

Posted 7 months ago

“Tried to return a faulty pair of boots and was told it was a fitting problem and I would need to pay the return postage. I have been the same size shoe since I was 14 so basically made out to be a liar. Emailed in 3 times then had to call. Was eventually sent a prepaid label. Never have I ever experienced this kind of behaviour from a company I have dealt with. I would avoid in future.”

Posted 8 months ago

Hi Craig, Apologies for this, indeed we do not usually pay for the return of an order. However, we do like happy customers. So we provided a pre-paid label to you. Like all brands sizing can vary, this is very common. Of this item, we have sold 1000's of them with little to no sizing issues. Thanks, ShoeStation Direct

Posted 8 months ago

“I have emailed ShoeStation Direct umpteen times only to be ignored I don't even know where my order is and will notify PayPal that my order hasn't arrived.”

Posted 8 months ago

Hi Alan, Apologies we have received no emails at all from you, we have reached out to you. Thanks, ShoeSation Direct

Posted 8 months ago

“Very speedy dispatch however that’s where the positivity ends. Ordered size 10 pair of boots when they arrived the packaging said 10 but the boots themselves were enormous. I’ve written emails to show station to get the situation sorted and as of yet no reply. Quick to take money but after sales service extremely poor”

Posted 9 months ago

Hi, apologies for this, we cannot find any emails from you, please do email us at mail@shoestationdirect.co.uk Thanks, ShoeStation Direct

Posted 9 months ago

Hi, apologies for this, like all brands, sizing can vary. With regards to email, we respond to all emails on average betweeen 7-8 hours. Thanks, ShoeStation Direct

Posted 9 months ago

“I only ask you to change the delivery company. how could you be "happy" when I still can't get my order.”

Posted 11 months ago

Hi, apologies for this, looking this was redirected to your chosen Post Office for collection. https://www.royalmail.com/track-your-item#/tracking-results/QR913620206GB Thanks, ShoeStation Direct

Posted 11 months ago

“I can not do a review on product, I placed an order on the 9th December, payed for next day delivery and as yet the 16th December I have not received anything 🙃.”

Posted 1 year ago

Hi, Apologies for this, due to the strikes there have been a few delays with all services. https://www.royalmail.com/track-your-item#/tracking-results/KN481483973GB Thanks, ShoeStation Direct

Posted 1 year ago

“ordered 10 days ago as yet not received my items. website says next day delivery! Have emailed my concerns -awaiting their reply with interest”

Posted 1 year ago

Hi Sarah, Apologies for this, unless contacted we cannot help, I can confirm this was packed on the same day (30th Sept) and was then picked up by Royal Mail on the 1st October due to the planned Royal Mail strike. https://www.royalmail.com/track-your-item#/tracking-results/QR913123541GB Thanks, ShoeStation Direct

Posted 1 year ago

“Poor service bad product”

Posted 2 years ago

Hi, Apologies for this, looking your parcel was dispatched on the same day and then had a delivery attempt on the next day, looking it states - "We missed you. Your driver Deyan won't be back today but you can still rearrange your delivery.", the item was then delivered the following day. If no one is in they cannot deliver the item. https://track.dpd.co.uk/parcels/15502826113138*19729 Thanks, Sam

Posted 2 years ago

“I still have not received my delivery of black fly boots i need for my mums funeral this Wednesday 5th jan totally unacceptable”

Posted 2 years ago

Hi, I do apologise for the delay, I can confirm this was dispatched on the 24th and delivered on the 5th Jan, due to the amount of bank holiday and ROyal Mail being short-staffed, I can only apologise for this. https://www.royalmail.com/track-your-item#/tracking-results/QR912670930GB Thanks, ShoeStation Direct

Posted 2 years ago

“Useless didn't receive item yet 10 days now automated useless customer care, will be contacting trading standards. Tried phoning several times no one there other than automated response.”

Posted 3 years ago

Hi John, Please accept our apologies for this, our phone lines are super busy at the moment, but looking at the email you sent we did reply well within 1 working hour. With regards to delivery, Royal Mail is really struggling at the moment, so delays are inevitable. I have, however, sent the tracking link in an email to you. Thanks, Sam

Posted 3 years ago

“Would never use this supplier ever again. Cost me £7.90 in postal charges for shoes that were so obviously undersized that I couldn't even get them on and had to return.”

Posted 5 years ago

“Rubbish product! Bad quality and wouldn't be buying again from this website!”

Posted 5 years ago

Hi, please accept my apologies for this, however, we have had no issues with these goods and also this is the first time we have heard of your problem, please do send them back. Returns advise is on the invoice. Thanks, ShoeStation Direct

Posted 5 years ago

ShoeStation Direct is rated 4.9 based on 4,594 reviews