ShoeStation Direct Reviews

Name: ShoeStation Direct
Address: Unit 2, Newton Close, Daventry, Northamptonshire
Rating: 4.90

4.9 Rating 6,270 Reviews

99 %

of reviewers recommend ShoeStation Direct

About ShoeStation Direct:

We are a family business based in Daventry, Northamptonshire. We have been retailing footwear and accessories since 1987. We have a large and well-stocked Factory Shop. We really try to go that 'extra mile' to achieve customer satisfaction. We are a genuine UK registered company.

Visit Website

Phone:

01327 877466

Email:

mail@shoestationdirect.co.uk

Location:

Unit 2,
Newton Close,
Daventry
Northamptonshire
NN11 8RR

ShoeStation Direct 5 star review on 30th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shoes I ordered were either wrongly labelled or made badly. I reached out to seek help and was told there was nothing that could be done. The shoes were crippling they were so small Very poor customer service”

Helpful Report

(Daventry, NN11 8RR) - Posted 2 days ago

“You do not answer you customer service telephone line”

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(Daventry, NN11 8RR) - Posted 4 days ago

“First order arrived, correct box, wrong shoes inside. Returned had to re order, correct shoes arrived but faulty”

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(Daventry, NN11 8RR) - Posted 3 weeks ago

Hi, apologies for this, this has now been sorted. Thanks, Sam

Posted 3 weeks ago

“Without a doubt the worst safety shoes I've ever ordered. Zero ventilation and foot sweat after 10 minutes in 22 degree weather . Absolutely awful . So nad ive been driving in socks so I don't have to wear them at any given opportunity”

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(Daventry, NN11 8RR) - Posted 3 weeks ago

Hi, apologies for this, these do have a BreathActive functional lining. SO should be breathable, however, overall it depends on the climate you are in. Thanks, ShoeStation Direct

Posted 3 weeks ago

“My parcel was extremely damaged I have contacted royal mail they said to contact you but no body answers the phon”

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(Daventry, NN11 8RR) - Posted 2 months ago

“I still haven't received my refund for either items”

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(Daventry, NN11 8RR) - Posted 4 months ago

“This is my 3rd pair of boots I've bought from you , which I've always been very happy with, all the same models and all the same size so I don't understand why with my recent purchase that these were much to big yet are labelled up as size 8, so consequently I've now got the hassel of returning them.could they have been labelled up incorrectly?hence only 1 star”

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(Daventry, NN11 8RR) - Posted 6 months ago

“Lost in the parcel system with DPD. I havent received yet.”

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(Daventry, NN11 8RR) - Posted 6 months ago

“Sent the wrong colour boots”

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(Daventry, NN11 8RR) - Posted 6 months ago

Hi, Apologies for this, looking you did order the Full Grain brown and this was despatched to you, to confirm the other brown is "Crazy Horse Brown". Thanks, ShoeStation Direct

Posted 6 months ago

“Sent the wrong size boots in the right size box. You had one job.”

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(Daventry, NN11 8RR) - Posted 7 months ago

“I was sent the wrong size off boots, returned them but still waiting on my credit”

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(Daventry, NN11 8RR) - Posted 9 months ago

“When ordered on line showered the picture of pair that I wanted in size I wanted but did not receive the item but a different one. Asked to be refunded postage for return and was not offered. Will not purchase from this website again.”

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(Daventry, NN11 8RR) - Posted 9 months ago

Hi, Apologies for this, to confirm the wrong colour was selected, you selected Black and not Black Daisy. Thanks, ShoeStation Direct

Posted 9 months ago

Hi, apologies for this, to confirm you selected the "Black" colourway and not the "Black-Daisy" colour. Thanks, ShoeStation Direct

Posted 9 months ago

“Worn boots twice a day already coming away from sole”

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Posted 10 months ago

“Sent me the wrong shoes”

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Posted 11 months ago

Hi, apologies for this, there design of the one listed was slightly different. This has now been rectified. Thanks, ShoeStation Direct

Posted 11 months ago

“Ordered ladies UK size 7 in a caterpillar work boot. 2 pairs of socks, one pair being a thick work sock, and they're massively too big. More like an 8 - 8.5. Returned at my cost for refund, I would say this is a case of significantly not as described. Ordered a pair of dewalt (my usual go to) UK 7, bob on fit from elsewhere. Would not order or recommend this site unless you're ordering something exactly as a like for like”

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Posted 1 year ago

“Bought some slippers a size larger than my usual size and they are still rather tight! Had to put shoe stretchers in the to try and make them comfortable as they are very narrow.”

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Posted 1 year ago

“Really disappointed - I didn't mind paying a premium for a quality product, but expected the same in customer service. Bought a pair of slippers in my normal size, but these were far too tight. Would have exchanged them for a bigger size, but then got caught with having to pay to return these on top of the original price. Decided to cut my losses and just return them. My family and I will not be using ShoeStation Direct again.”

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Posted 1 year ago

“Ordered a pair of boots from you a size 9 but they are too big ...I always take a size 9 and have over ten pairs of size 9 in my house. They come up a very big size 9 and are unsuitable for me I now have to spend money sending them back. A very disappointed customer and for other people reading this beware of the sizing before you buy.”

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Posted 1 year ago

Hi, Apologies for this, like all brands sizing can vary. Thanks, ShoeStation Direct

Posted 1 year ago

“Unprofessional customer relations : no answer , just rings & then goes to an engaged dialling tone. I wanted to ask about the returns service as the label looks very inadequate with ni proper sticky label with out a barcode. I will not be using this company or site again.”

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Posted 1 year ago

Hi Jas, Apologies for this, our phone lines are very busy. We have several methods of contacting us. The return slip on the invoice has all the information on that is needed in order to return the item to us. Thanks, ShoeStation Direct

Posted 1 year ago

“Dire, No goods 10 days after ordering. No one answers the phone or live mesenger and emails take days to be answered. When you do get a response its just a palm off. Waiting for my refund but fully expect to need to instaigated a fraud claim and chargeback”

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Posted 1 year ago

HI, apologies for this, Royal Mail have lost this, we have refunded you as per emails. Thanks, ShoeStation Direct

Posted 1 year ago

ShoeStation Direct is rated 4.9 based on 6,270 reviews