Name: Shock Absorber
Address: Shock Absorber, Unit 12, Parker Centre Industrial Estate, Derby, Shock Absorber, Unit 12, Parker Centre Industrial Estate, Derby, Derbyshire
Rating: 3.99

“Followed the fitting guidelines exactly and the bra didn’t fit. Much too tight have to size up 2 band sizes which from other reviews seems v common. I didn’t check this before unfortunately as I trusted their fitting guide. Have to pay now to return so it’s very poor. Don’t feel very happy”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and we appreciate your feedback. We do offer an Easy UK Returns service on our website: https://www.shockabsorber.co.uk/delivery-returns/. If you need any specific advice on sizing or style information we do offer a live chat service where you can speak to a sports bra expert or you can contact us via email: customercare@shockabsorber.co.uk Thanks, Millie and the Shock Absorber team

Posted 2 years ago

“Placed an order Got confirmation order was on the way Then got an email a few days later Sorry item now out of stock so refunding Not the best service to be told your order is confirmed and on the way then to be informed actually no it’s not we don’t have it I could of find elsewhere had I just been told before you took my money that it actually was no longer available Didn’t even get offered alternative colour etc Very poor service and communication”

Helpful Report

Posted 2 years ago

“My order hasn’t been delivered yet. The actress was wrong. I called and had the address changed but still haven’t received my order.”

Helpful Report

Posted 2 years ago

“Have worn this make in the past, so I ordered my usual size (36D). The cup size was no larger than a B and I struggled to do the bra up. In addition to paying for delivery, the cost to return it was £7.30. An expensive experience!”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience. We appreciate your feedback on the Classic Support style and will take a closer look into this for future customers. We now have an Easy UK Returns service available to our Shock Absorber customers, please see further details: https://www.shockabsorber.co.uk/delivery-returns/ Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 2 years ago

“Very small for the size I ordered”

Helpful Report

Posted 2 years ago

Hi Marinda, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and we appreciate your feedback on the N109 D+ Max Support. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 2 years ago

“Really odd fit. Not comfortable at all. Very difficult to do the fastening clips.”

Helpful Report

Posted 2 years ago

Hi Jotika, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. We appreciate your feedback on the Multi Support Sports Bra and we have passed this information on to the relevant teams to look into for future Shock Absorber customers. We do to all our customers that this style does size small in the band, so to find your perfect fit that is supportive and comfortable you will need to size up in the band. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team.

Posted 2 years ago

“These bras are great but I feel the sizing is really off. I used to go up by one size but recently re ordered and cannot do it up even though one size up. Therefore will try 2 sizes but am am always 32G so buying 36G seems crazy. The other problem is having to pay postage so I’ll purchase from a supplier that doesn’t charge to return. As the return cost me £7 in order to get it covered for £100 as I had purchased 2 bras 34Ff and 34G. Both of which I couldn’t do up.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. We appreciate all your feedback and have passed this on to our product development team and operational team. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 2 years ago

“No free returns”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. We appreciate your feedback on our returns service and have passed this on to the appropriate team to take a look into for future Shock Absorber customers. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks Millie and the Shock Absorber team

Posted 3 years ago

“I still have not received my order and will be putting in a complaint”

Helpful Report

Posted 3 years ago

Hi Sarah, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. I have taken a look into this and can see your order has now been refunded in full. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk. Thanks, Millie and the Shock Absorber team

Posted 3 years ago

“Would like free returns as very hard to get correct bra size and takes a few try ons.”

Helpful Report

Posted 3 years ago

Hi Ciara, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. We appreciate your feedback and I passed this on to the relevant team to take a look into for future Shock Absorber customers. Please let us know if we can offer you any further assistance with sizing via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 3 years ago

“I can’t review the item because it hasn’t arrived”

Helpful Report

Posted 3 years ago

Hi Claudia, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and that your order has still not arrived with you, we use Royal Mail to dispatch our orders, who are facing a lot of delays due to the strikes at the moment. Please see our delivery and returns page for further information: https://www.shockabsorber.co.uk/delivery-returns/ We apologise for the inconvenience caused, please see a £5 off your next order code: VE3A0J216U. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 3 years ago

“I haven't received my order yet so I can't write a review! I do understand there is a problem with the postal service but an update on delivery would be appreciated.”

Helpful Report

Posted 3 years ago

Hi Janet, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and that your order has still not arrived with you, we use Royal Mail to dispatch our orders, who are facing a lot of delays due to the strikes at the moment. Please see our delivery and returns page for further information: https://www.shockabsorber.co.uk/delivery-returns/ We apologise for the inconvenience caused, please see a £5 off your next order code: VE3A0J216U. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 3 years ago

“I’d love to write a review but I’m still waiting for my order!”

Helpful Report

Posted 3 years ago

Hi Tracey, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and that your order has still not arrived with you, we use Royal Mail to dispatch our orders, who are facing a lot of delays due to the strikes at the moment. Please see our delivery and returns page for further information: https://www.shockabsorber.co.uk/delivery-returns/ We apologise for the inconvenience caused, please see a £5 off your next order code: VE3A0J216U. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 3 years ago

“Its been over a week and still awaiting delivery. Stated 3-5 days is a joke!”

Helpful Report

Posted 3 years ago

Hi Chris, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and that your order has still not arrived with you, we use Royal Mail to dispatch our orders, who are facing a lot of delays due to the strikes at the moment. Please see our delivery and returns page for further information: https://www.shockabsorber.co.uk/delivery-returns/ We apologise for the inconvenience caused, please see a £5 off your next order code: VE3A0J216U. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 3 years ago

“I’m still waiting for it!!!!”

Helpful Report

Posted 3 years ago

Hi Joanne, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and that your order has still not arrived with you, we use Royal Mail to dispatch our orders, who are facing a lot of delays due to the strikes at the moment. We apologise for the inconvenience caused, please see a £5 off your next order code: VE3A0J216U. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 3 years ago

“ordered this product over a week ago and despite having an email saying its been dispatched still no sign of our order.”

Helpful Report

Posted 3 years ago

Hi Lynsey, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and that your order has still not arrived with you, we use Royal Mail to dispatch our orders, who are facing a lot of delays due to the strikes at the moment. We apologise for the inconvenience caused, please see a £5 off your next order code: VE3A0J216U. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 3 years ago

“Not received”

Helpful Report

Posted 3 years ago

Hi Zoe, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and that your order has still not arrived with you, we use Royal Mail to dispatch our orders, who are facing a lot of delays due to the strikes at the moment. We apologise for the inconvenience caused, please see a £5 off your next order code: VE3A0J216U. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 3 years ago

“The fit is terrible. Not true to size.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. We appreciate your feedback on this and I have passed this on to the relevant team to look for future Shock Absorber customers. If the bra is unworn, and undamaged with the labels still attached we would be more than happy to accept your item back for a refund. Please let us know if you need any help with sizing via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 3 years ago

“I haven’t received my item!!!”

Helpful Report

Posted 3 years ago

Hi Inderpal, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. We appreciate your feedback and have passed this on to the appropriate team. I have taken a look into this issue for you and can see that your order was dispatched from our warehouse within 2-3 working days of you placing your order, however with the Royal Mail strikes that are taking place throughout the whole of December, delivery times have been impacted and so we can't guarantee certain dates for delivery. Please see our delivery page for more information: https://www.shockabsorber.co.uk/delivery-returns/ Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 3 years ago

“I ordered a shock adsorber bra over a week ago and received an email to say it was shopped a week ago. I have not received the delivery or any other communication. This is causing concern.”

Helpful Report

Posted 3 years ago

Hi Patricia, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. We appreciate your feedback and have passed this on to the appropriate team. I have taken a look into this issue for you and can see that your order was dispatched from our warehouse within 2-3 working days of you placing your order, however with the Royal Mail strikes that are taking place throughout the whole of December, delivery times have been impacted and so we can't guarantee certain dates for delivery. Please see our delivery page for more information: https://www.shockabsorber.co.uk/delivery-returns/ Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

Shock Absorber Reviews