Name: Shock Absorber
Address: Shock Absorber, Unit 12, Parker Centre Industrial Estate, Derby, Shock Absorber, Unit 12, Parker Centre Industrial Estate, Derby, Derbyshire
Rating: 3.99

“I don't normally write reviews and wouldn't this time except that I have not received my goods so I guess my money back would be a good place to start.”

Helpful Report

Posted 3 years ago

Hi Andrea, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. We appreciate your feedback and have passed this on to the appropriate team. I have taken a look into this issue for you and can see that your order was dispatched from our warehouse within 2-3 working days of you placing your order, however with the Royal Mail strikes that are taking place throughout the whole of December, delivery times will be impacted and so we can't guarantee certain dates for delivery. Please see our delivery page for more information: https://www.shockabsorber.co.uk/delivery-returns/ Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 3 years ago

“Still haven’t received it”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. We appreciate your feedback and have passed this on to the appropriate team. I have taken a look into this for you and can see that your order was dispatched within 2-3 working days from our warehouse and was delivered on the 3rd of December. Unfortunately with Royal Mail strikes happening throughout December we are unable to guarantee a specific delivery date. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 3 years ago

“My order still hasn't turned up and I am being asked to review it!”

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Posted 3 years ago

“Still have not received my order yet 10 days after it was shipped”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to leave us a review. We are so sorry to hear about your recent experience with us. I have taken a look into this for you and passed this on to our customer service team to email you privately with information about your order. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 3 years ago

“I have 2 other sports bras which are fine. This product size is not correct. it was probably over 2 inches short. Not sure who their supplier is but won't be buying again sorry”

Helpful Report

Posted 3 years ago

Hi Ant, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. I have passed your feedback onto the appropriate team to take a look into for future Shock Absorber customers. Please let us know if we can offer you further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 3 years ago

“I am so disappointed with my order. I purchased it online and it was so small even though i ordered above my actual size to be careful. It's so disheartening when sports brands claim to offer large sizes for women with large breasts.”

Helpful Report

Posted 3 years ago

Hi Sabrina, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. I have passed your feedback onto the appropriate team to take a look at for future Shock Absorbers. We also offer a live chat service, which is available every weekday from 9 - 5 pm, where you can speak to a sports bra expert about finding the right fit for your size and breast shape. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and Shock Absorber team

Posted 3 years ago

“Very uncomfortable, did not fit well. Having to pay for returns means I wouldn’t order again.”

Helpful Report

Posted 3 years ago

Hi Sue, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. I have passed your feedback to the relevant team to take a closer look into for future Shock Absorber customers. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 3 years ago

“I’m sending it back to you! I have emailed, it’s too tight and flimsy not what I was expecting. Will post this week and hope for a quick full refund. Thankyou”

Helpful Report

Posted 3 years ago

Hi Jane, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. I have passed your feedback onto the appropriate team to take a look into for future Shock Absorber customers. If the bra is unworn, undamaged with the labels still attached, we would be more than happy to accept your return for a refund. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team.

Posted 3 years ago

“This sports bra is the worse fitting bra I have ever purchased. The returns process is not easy either as I do not have a printer.”

Helpful Report

Posted 3 years ago

Hi Clements, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. I have passed your feedback onto the appropriate teams to take a look into and I have also spoken to our customer service team who have emailed you separately about this. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 3 years ago

“Items were not received....”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. I have passed this on to our customer service team who have taken a look into this for you and have emailed you separately about this issue. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks Millie and the Shock Absorber team

Posted 3 years ago

“Still haven’t received my order or a reply to 3 emails about it”

Helpful Report

Posted 3 years ago

Hi Clare, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us, I have passed this information onto our customer service team who have taken a look into this and emailed you separately about this, with further information about your order. Thanks, Millie and the Shock Absorber team

Posted 3 years ago

“Went on your websites recommendation on sizing and there is no support so have to return. However I have to pay for return even though I followed your guide. You shouldn’t recommended customers who have to pay for our misguidance.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience, I have passed this information on to our customer service team who have sent you a private email with regards to this. Please let us know if you don't receive this via email: customercare@shockabsorber.co.uk. Thanks, Millie and the Shock Absorber team

Posted 3 years ago

“Item ordered was different to the item received. Apparently I’ve received the correct item, even though the pictures online are different to what I have received. Told on this occasion I would be refunded returns postage as if you’re doing me a favour. No liability admitted although pictures clearly prove both items are different. I’m expected to return the item as you apparently don’t offer a collection service but this will be at a cost to me! Waiting on a response to my email currently.”

Helpful Report

Posted 3 years ago

Hi Emma, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. I have passed this information on to our customer service team, who have sent you a private email about this. Please do get back in contact with us via email: customercare@shockabsorber.co.uk. Thanks, Millie and the Shock Absorber team

Posted 3 years ago

“After using your bra calculator I have a bra that could fit two extra boobs and have to pay to return it.”

Helpful Report

Posted 3 years ago

“I’m still waiting for delivery. I was told it was dispatched a week ago but have not received it.”

Helpful Report

Posted 3 years ago

“Difficult to review a bra that was sent out on 25th April on a 48hr delivery and still isn't with me.”

Helpful Report

Posted 3 years ago

Hi Ann, Thank you for taking the time to leave your company review. We are really sorry to hear that your parcel has not arrived with you yet. We have also replied to your e-mail received earlier today with your tracking details and expected delivery date. We estimate delivery at 3-5 working days excluding Bank Holidays - I apologise for any delays the Bank Holiday has caused. We hope everything is okay with your order once this arrives with you in the next couple of days. Thank you again for sharing your experience. Please let us know if we can be of any assistance via email: customercare@shockabsorber.co.uk. Thank you, Georgia and the Shock Absorber team

Posted 3 years ago

“I have bought a shock absorber s crop top bra before from a proper running shop so thought this one would be the same but unfortunately not they barely covered my boobs even though I put correct size in 32ff the quality off material was so thin and unable to support so disappointing please make quality bras for bigger boobs 😔 it would be alright for anyone with small chest size for only gym”

Helpful Report

Posted 3 years ago

Hi Shalini, Thank you for taking the time to leave your company review. We are really sorry to hear that this sports bra wasn't suitable for you and you are disappointed with the quality and fit. Why not take a look at the D+ Max Support Sports Bra - specifically designed for the D+ cup. If you would like any further suggestions or fitting advice, please get in touch with our team via live chat, e-mail or telephone, and we would be more than happy to help. Please let us know if we can be of any further assistance via email: customercare@shockabsorber.co.uk. Thank you, Kayley and the Shock Absorber team

Posted 3 years ago

“Thank you for asking. I don't like to be negative. I would appreciate being able to go to a shop to get my sports bra fitted - as in the past. I have returned my bra as I found it too tight around the band after looking at your advice of getting the proper fitting. I asked for advice on this website which gave me no more information than I already have. I am left not knowing what size to get. I don't want to incur any further postage in needing to return again. I really love the shock absorber but am not willing to order another 3 sizes in the hope of getting the right size, which I think I might need to do to narrow down the correct size for myself.”

Helpful Report

Posted 3 years ago

Hi Claire, Thank you for taking the time to leave your company review. We really appreciate your feedback on this. We are sorry to hear that your latest purchase was not suitable and that you have so far, not been able to find the right fit. It is definitely worth persevering to find your correct size, and we would be more than happy to help with this. If you would like any assistance at all with finding the right fit, please get in touch with a member of our team by email or telephone, and we would be more than happy to help. Please let us know if we can be of any further assistance via email: customercare@shockabsorber.co.uk. Thank you, Georgia and the Shock Absorber team

Posted 3 years ago

“I am pleased that you’ve given me a chance to review the ultimate run bra, although it’s not so much about the bra it’s self it’s more to do with on the advice you give prospective customers. The advice when purchasing this item says that the above bra size comes in quite small so advises to go up a bra size which I did. So I took note of this advice and ordered the size up. So now I find there’s not enough support whilst actually running. I’ve altered the shoulder straps to the smallest length so consequently the surplus strap pokes out from under the shoulder strap. It does not stay tucked in. I really wish that I hadn’t listened to your advice. Because I’ve now ended up with a very expensive run bra which I’m not wearing. Possibly I should have ordered my usual size and the size up as you advise, but you charge £4.00+ for postage but you also charge the same amount to return an unwanted item making this even more expensive. So as you can imagine I’m very unhappy with my purchase & will not be dealing with this company nor shall I recommend this company!”

Helpful Report

Posted 3 years ago

Hi Diane, Thank you for taking the time to leave your company review. We are really sorry to hear about your latest experience with us. Delivery on orders is free over £25 and we are more than happy to accept returned items, provided they are unworn and have all of their original label(s) attached. We have sent you an e-mail over which addresses your review in more detail. Thank you again for your feedback. Please let us know if we can be of any further assistance via email: customercare@shockabsorber.co.uk. Thank you, Georgia and the Shock Absorber team

Posted 3 years ago

“Bought for my daughter for Chritmas. At first great but by the end of February it was the wire was coming out. Very diappointed for such an expensive item, especially when it was a gift.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to leave your company review. We are really pleased to hear that your daughter loved the Shock Absorber Sports Bra initially, however we are really sorry to hear that you have now encountered an issue with this. We have sent you an e-mail regarding this - please could you kindly get back to us so we can resolve this for you as soon as possible, thank you. Please let us know if we can be of any further assistance via email: customercare@shockabsorber.co.uk. Thank you, Georgia and the Shock Absorber team

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

Shock Absorber Reviews