This is the second time I am writing here because I was asked to remove my review until my issue was resolved. Sherpr's communication and follow up is quick and very customer oriented, so all three points here are for that. However, know that they work through third party shippers who do not have any contact with you and so are not responsible for your shipment. Also, do not depend on Sherpr to inform you of all the forms required to be filled as depending on where you are moving your goods to, you may have different requirements. So, if you are moving to Norway, for example, and sending across personal items, make sure to fill the form on the Tolls and Customs website https://www.toll.no/en/goods/moving-goods/. We were not aware of this form and had to pay a toll of more than 400 pounds as tax for shipping our own items when migrating. Also, make sure that Sherpr prepares the invoice of what you're shipping and not groups of materials such as "10 towels, 10 trousers" etc. as this is otherwise interpreted as commercial shipment.