“I placed an order on 22 February but it didn’t arrive and you have kindly sent a replacement which I have just received. Thank you for going to so much trouble for me.”
“Great service. Really helpful website helped me find the part I needed. You have saved me a fortune. I thought I would have to have thrown my karcher away. I never thought I would be able to repair it.
Huge thanks”
“Outstandingly good service - they went out of their way to ensure that I ordered the correct parts for a Karcher washer - nothing was too much trouble. Would recommend without hesitation”
“I would rate more but seeing as i placed an order paid extra for priority delivery and three days later still not received items doesn't leave me very confident can't blame the weather either as items ordered before any problems”
Hello, many thanks for your feedback. We've investigated this late delivery - the goods have been dispatched and the courier has attempted delivery today so the items should be with you shortly. The hold up was caused by Karcher closing their warehouse for a day. We are sorry for the delay. We hope that the refund of your postage will be accepted as an apology for this.
“I needed some spares for a HDS 601C Eco, and searching around the web most so called Karcher specialists didn't even list the model, eventually I found the Septimus Spares site, what a relief, easy to use and they listed the model, more to the point they actually had in stock the parts I required.
I live in France and a lot of UK sellers will not post to France and often if they do charge exorbitant rates for the service.
Septimus offered the service at a sensible price, I completed the purchase on line and received a prompt acknowledgement of order and a few days later the parts arrived .
Very pleased with the service and would recommend.”
“I cannot believe that such a good service is around these days. Extremely helpful, almost falls over backwards to look after you. Free postage and ordered Thursday and delivery Saturday. What more could you ask??”
“I had no idea what was up with my industrial steamer so I gave them a ring. They went above & beyond to help me with advice, really taking ownership of the issue until they got to the bottom of it for me & identified the exact part I needed which was shipped same day. Problem solved & I would recommend these guys to anyone. Really top notch service. Tick, tick , gold star!”
“Ordered the product which was said to be in stock for next day delivery. The product apparently has been dispatched by numatic direct and still have not received my order”
“The service I received was excellent. Three times they checked the part number and even sent me an exploded diagram so that I could ensure that correct part was supplied. It arrived the next day.
Thank you very much”
