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ScrapCarComparison.co.uk Reviews

4.9 Rating 3,845 Reviews

98 %

of reviewers recommend ScrapCarComparison.co.uk

Company Reviews

4.9

Based on 3,845 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About ScrapCarComparison.co.uk:

Do you have a scrap or damaged vehicle?

We work with reliable buyers across the whole country to get you more for your motor.

Visit our website today for an instant, no-hassle quote for your scrap or damaged vehicle.

Visit Website

Phone:

033 33 44 99 50

Email:

info@scrapcarcomparison.co.uk

ScrapCarComparison.co.uk 5 star review on 11th December 2023

ScrapCarComparison.co.uk 5 star review on 11th December 2023

ScrapCarComparison.co.uk 5 star review on 11th December 2023

ScrapCarComparison.co.uk 5 star review on 3rd December 2023

ScrapCarComparison.co.uk 5 star review on 18th September 2023

ScrapCarComparison.co.uk 5 star review on 11th August 2023

ScrapCarComparison.co.uk 5 star review on 18th July 2023

38

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At the third time of trying my car was eventually collected. I was starting to lose all faith in this company, until I spoke with Cheryl at your head office. She sorted everything out in minutes, and was brilliant.”

Posted 10 months ago

“The guys on the phone are amazing and really helpful they kept me informed and turned up exactly when they said they were going to ! My only gripe was the company they got to pick the vehicle up wouldn’t let me take the diesel out of the motor before they put it on the lorry !”

Posted 10 months ago

“Very long process, got the name wrong so due to Data protection they couldn’t help me immediately. Price was low, 4 new tires worth more then offered. Was told the car was in better condition then price given, doubt I’ll see any of that.”

Posted 1 year ago

Good Afternoon, thank you for your feedback. We are really sorry that you were disappointed with the service and price provided. Prices differ across the country as we are constantly improving in areas where we are not as competitive. Payment is usually made the same day as the collection, if you had any issues with receiving the payment please can you email us info@scrapcarcomparison@co.uk with your vehicle registration so that we can look into this straight away for you. All the best from the team at Scrap Car Comparison

Posted 1 year ago

“The company responded very quickly to my enquiry to buy my old van, but was confused by attitude of company who purchased the van, BMS Salvage as they knocked £20 off the agreed price because one of the panels was slightly dented? 'ScrapCar' would give the impression that the vehicle was being scrapped, but BMS Salvage were buying it to sell it on after getting it working, and hence thought it was OK to haggle after the price had been agreed, on a scrap site. Ridiculous!!”

Posted 2 years ago

“Really good service but a appalling price given for my vehicle”

Posted 2 years ago

“Was a quick service for pick up just feels like if you say yes you are committed as they charge you.”

Posted 2 years ago

Hi Antony, Thank you for taking the time to leave your feedback. We understand that you are referring to our cancellation charge which is in place to cover costs involved during our service. We explain this to our customers before you would agree to go ahead with your booking. We hope this makes sense. Thanks again for using our service. From the team at Scrap Car Comparison.

Posted 2 years ago

“The overall experience was positive and the goal achieved… getting rid of my vehicle. I give 3 stars and not 5 for the fact that at all times they were trying to lower the price of the vehicle. I was almost giving them the car for free and even so they kept making excuses to lower the price. Doesn’t seem fair to me. As I said goal was achieved (getting rid of my car).”

Posted 2 years ago

“I only had one quote which I was surprised at, and I had a call from the Salvage company and all communications went went in the junk box”

Posted 2 years ago

“First pick up couldn't find my address, second pick up a week later didn't turn up or rang to say wouldn't be coming,then week later said picking up on Wednesday didn't ,then picked up on the Thursday,so started poorly then improved.”

Posted 2 years ago

Hi John, Sorry to hear that there were some issues with your collection. We are glad to hear that it was all sorted in the end though! Thanks again for using our service. From the team at ScrapCarComparison.

Posted 2 years ago

“Easy collection and money came in quick. I was under the impression that my car was being scrapped, I’ve since looked and the car has been put through an MOT and passed again. The car obviously has not been scrapped so it is disappointed I was wrongly advised.”

Posted 2 years ago

Hi Emma, Sorry to hear that there was some confusion with your booking. If your vehicle is still in good working condition, we work with a network of both scrap and trusted salvage buyers who can buy your car saving you the time and hassle of selling it yourself. A vehicle that is correctly repaired is also better for the environment, compared to a new vehicle being manufactured! Thanks again for using our service. From the team at ScrapCarComparison

Posted 2 years ago

“The gentlemen l dealt with was professional but the lady who phoned to tell me about the company to pick up my car last Friday was very abrupt no customer service.l explained to her l live far from where the car is 30mines drive asked if it was possible for the driver to give me a ring an hour prior was told it can't he can only ring when 15minutes away really then what happened was called by the garage to say someone was already there to pick up my car and l was still in my house no phone call from the driver not sure if the lady communicated what l had asked.To cut story short lm impressed my money was in my bank at the said time .Thank you”

Posted 3 years ago

Hi Abigail, Sorry to hear you were unable to give us the full 5 stars based on your experience. Customer service is the top priority for us here. We understand that you spoke to a gentleman from our company, so we were pleased to hear that he was professional for you. Unfortunately are unsure who the lady was that you spoke to. We wonder if you could send us an email with any other information that could help us? Please send to info@scrapcarcomparison.co.uk so that we can investigate further. Thanks again for using our service. From the team at ScrapCarComparison

Posted 3 years ago

“Process was good but found it difficult to get the BMS post code to fill in the VRC/3 online The top 3 lines are my original review.. I wrote it before an email arrived with the post code. Since then I've had a phone call and 3 emails asking me to change it. It seems they only want positive feedback so I'd be wary of putting too much store into their ratings”

Posted 3 years ago

Hi Sue, Thank you for taking the time to leave us your feedback. We have been in touch with the company that collected your vehicle who have confirmed that their full address and VAT number are included in your two confirmation emails that they send for this purpose. We understand that someone has been in touch to help you with this and your query has now been resolved. Thanks again for using our service. From the team at ScrapCarComparison

Posted 3 years ago

Hi Sue, Thank you for your feedback. We understand that someone has now been in touch with you to resolve your issue and you have now seen that this information was provided to you by email on two occasions throughout the process. Thanks again for using our service. From the team at ScrapCarComparison.

Posted 3 years ago

“The office was instructed to call us 30 minutes before he arrived pick the vehicle up that didn't happen so he was waiting for 30 minutes to pick the vehicle which left me rushing to get to him. The office failed to ask him to call us.”

Posted 3 years ago

“V5 was taken which I needed Wasn’t notified”

Posted 4 years ago

“Managed to remove car on the day after a struggle pushingbto main road”

Posted 4 years ago

“the vehicle uplifter didn't phone me and just uplifted the vehicle, demanding a signature from the farmer who's land it was on, but had no connection to the vehicle and I had to take time off work and spend £6 posting the documents recorded delivery...not quite the service I was promised. 3*”

Posted 4 years ago

“Much thank all the best scrapCarComparison 🙏😘”

Posted 4 years ago

“I DO NOT BELIEVE I RECEIVED A FAIR PRICE FOR MY CAR, AND THEY STILL ASK FOR A £1 DONATION TO CHARITY SO I RECEIVED £149.00 OTHER THAN THE SLIGHT DELAY IN PAYMENT, I HAD TO PHONE TO FIND OUT WHY THE DELAY, THEY DID SAY THERE WAS A SYSTEM FAILURE/ PROBLEM. OTHER THAN THOSE FEW ITEMS EVERYTHING ELSE WHEN SMOOTHLY, THE PICK WAS TIMELY AND THE INITIAL PAYMENT WAS PROMPT.”

Posted 4 years ago

Dear Mr Trim, Sorry to hear that you were not happy with your price. Our staff compare and offer the best prices available to you for your vehicle in your location. Our customers are not obliged to sell their vehicle to us once they have been provided with a free quote. The charity donation is optional. However we thank you for using our service. Kind regards from the team at ScrapCarComparison.

Posted 4 years ago

“I was not happy that I had money taken off the agreed price because of something the garage did.”

Posted 4 years ago

Hi Mr Ramburn, We are sorry to hear that you were not completely happy with our service. Unfortunately we can only rely on the information that you provide us when quoting a price for your vehicle. When another 3rd party such as a garage make any changes that affect the condition that you were originally quoted for, it can affect the value as we hope you can understand. If you require any further help please do not hesitate to contact us. However we thank you for using our service. Thanks again from the team at ScrapCarComparison.

Posted 4 years ago

“Be aware although you think your car will be scrapped always read the small print .This company gives you a price over the phone but they are looking for ways to dock money of the original price they actually quoted to the customer as soon as they found out that we only had one car key to our car this company swipped at least £20.00 off the price they quoted us I believe that to be extremely harsh considering we thought the car was going to be scrapped untill we read the small print however at the time we just wanted rid of the car and had no choice but to accept the reduction of the £20.00 this company does not tell you that a reduction will made like this because we found that we only had 1 key for the car my husband mistakingly thought we had 2 keys so be aware. I would not recommend this company .”

Posted 5 years ago

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ScrapCarComparison.co.uk is rated 4.9 based on 3,845 reviews