ScattySquirrel.co.uk Reviews

Name: ScattySquirrel.co.uk
Rating: 3.78

3.8 Rating 116 Reviews

70 %

of reviewers recommend ScattySquirrel.co.uk

Company Reviews

Metrics

Info

3.8

Based on 116 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 57%
Customer Service
Communication Channels	Email

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sales@scattysquirrel.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scattysqirrel is not communicating at all with me. Not informing me when I most likely will receive my order, not responding to my emails.”

Helpful Report

Posted 5 years ago

Hi Iris, We score 4 out of 5 on average in customer feedback (approx 75% of our reviews are 4 or 5 stars), so sorry you left a lower score than this before we resolved your issue. We're sorry your order took a little longer than you expected to arrive. Express delivery is available for an extra charge. Best wishes, ScattySquirrel.co.uk

Posted 5 years ago

“Recently bought 3 see through zipped containers for my cashmere jumpers. So disappointed with the quality. Was going to return them as I really can’t use them .”

Helpful Report

Posted 5 years ago

Hi Jane, We score 4 out of 5 on average in customer feedback (approx 75% of our reviews are 4 or 5 stars), so we're sorry you left a lower score than this without returning or asking us for a solution to your issue. Did you decide they were actually OK for the price? We sell better quality bags but they obviously cost more so the choice is available. Best wishes, ScattySquirrel.co.uk

Posted 5 years ago

“I ordered 6 Duvet Vac Pack Storage Bags. 2 of these were faulty from first use, failing to maintain a vacuum. I emailed ScattySquirrel to request replacements, but had no reply, despite their Contact Us page stating that "We reply to all emails & messages within 48 working hours". It took 2 further emails over a total of 12 days, before I received a response and subsequent replacement. This level of customer service is not acceptable. I would not use this company again, and would not recommend them.”

Helpful Report

Posted 5 years ago

“The bag split too easily with only 3/4 full. Haven't used the second bag and returning them would have cost as much as we had paid”

Helpful Report

Posted 5 years ago

“The quality was somewhat lacking I was very disappointed with my purchase”

Helpful Report

Posted 5 years ago

“Failure to deliver a simple order of 10 non slipstacking space saving hangers. These may have only been ordered on 8th March but they still haven't arrived...despite a pledge of delivery within 4 to 6 working days. I smell a rat!! (I don't like rats!).”

Helpful Report

Posted 6 years ago

Hi there, Your goods were delivered a week after you ordered. Like most companies working days are Monday to Friday so if you order over the weekend Saturday & Sunday are additional days. Please contact us at sales@scattysquirrel.co.uk if we can help further. Many thanks Emma

Posted 5 years ago

“Wrong sizes sent!”

Helpful Report

Posted 6 years ago

Please contact us so we can check your issue for you. We're always happy to help but we don't know who you are because you've chosen to remain anonymous! We can of course help you when we know who you are. Best wishes, Emma

Posted 6 years ago

ScattySquirrel.co.uk is rated 3.8 based on 116 reviews