“Scattysqirrel is not communicating at all with me. Not informing me when I most likely will receive my order, not responding to my emails.”
Posted 2 years ago
We score 4 out of 5 on average in customer feedback (approx 75% of our reviews are 4 or 5 stars), so sorry you left a lower score than this before we resolved your issue.
We're sorry your order took a little longer than you expected to arrive.
Express delivery is available for an extra charge.
“Recently bought 3 see through zipped containers for my cashmere jumpers. So disappointed with the quality. Was going to return them as I really can’t use them .”
Posted 2 years ago
We score 4 out of 5 on average in customer feedback (approx 75% of our reviews are 4 or 5 stars), so we're sorry you left a lower score than this without returning or asking us for a solution to your issue.
Did you decide they were actually OK for the price?
We sell better quality bags but they obviously cost more so the choice is available.
“I ordered 6 Duvet Vac Pack Storage Bags. 2 of these were faulty from first use, failing to maintain a vacuum. I emailed ScattySquirrel to request replacements, but had no reply, despite their Contact Us page stating that "We reply to all emails & messages within 48 working hours". It took 2 further emails over a total of 12 days, before I received a response and subsequent replacement. This level of customer service is not acceptable. I would not use this company again, and would not recommend them.”
“Failure to deliver a simple order of 10 non slipstacking space saving hangers.
These may have only been ordered on 8th March but they still haven't arrived...despite a pledge of delivery within 4 to 6 working days.
I smell a rat!! (I don't like rats!).”
Posted 3 years ago
Your goods were delivered a week after you ordered.
Like most companies working days are Monday to Friday so if you order over the weekend Saturday & Sunday are additional days.
Please contact us at email@example.com if we can help further.
Please contact us so we can check your issue for you.
We're always happy to help but we don't know who you are because you've chosen to remain anonymous!
We can of course help you when we know who you are.