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ScattySquirrel.co.uk Reviews

3.8 Rating 116 Reviews

70 %

of reviewers recommend ScattySquirrel.co.uk

Company Reviews

3.8

Based on 116 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 57%
Customer Service
Communication Channels	Email

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Email:

sales@scattysquirrel.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wish I had checked reviews before ordering from this Company. My order never arrived, no answer to emails. Contacted Nochex who take your money for Scattysquirrel left two messages their website says they will get back to you if you leave your details of the order but nothing from either Company. Do not believe people on here giving 5 stars look at Trustpilot reviews all saying do not use this Company.”

Posted 4 years ago

Hi SpoiltRotten, We sincerely apologise for your experience with us. We have changed our payment company & done a technical check of our email systems which were deleting some customer emails as spam which was affecting your message getting through to us. This has now been corrected so we thank you for bringing it to our attention.

Posted 3 years ago

“I ordered my item on March 10 which was eleven days ago. I have not heard anything despite sending an email yesterday as to when I can expect to receive my goods. A one-liner courteous email would suffice rather than radio silence! I was going to wait to see what the merchandise and quality was like before ordering another pack. It is really annoying not to have a contact telephone number as emails can all too easily be ignored!”

Posted 5 years ago

“My purchase arrived damaged and I've emailed customer service twice and also messaged them, still no reply! I've been waiting for over three weeks for it to be sorted. I would not recommend this supplier 😡”

Posted 5 years ago

Hi Christine, We score 4 out of 5 on average in customer feedback (approx 75% of our reviews are 4 or 5 stars), so sorry you left a lower score than this before we resolved your issue. We're sorry your damaged goods took longer than you expected to resolve due to it being 'Black Friday' month our busiest time of year. Next year we'll ensure we have a slicker returns/replacement process in November. Best wishes, ScattySquirrel.co.uk

Posted 5 years ago

“Do not buy off this company.Never received my order”

Posted 5 years ago

Hi don't know who you are because you remained anonymous!, We score 4 out of 5 on average in customer feedback (approx 75% of our reviews are 4 or 5 stars). We're sorry you have a problem but we can't resolve it because you haven't given us your order details, please contact us with your real name etc. Best wishes, ScattySquirrel.co.uk

Posted 5 years ago

“I ordered some vacuum storage bags which turned out to be faulty. I contacted the company twice about it by email(as there is no phone no!) and have had no reply on either email”

Posted 5 years ago

Hi Suzi, We score 4 out of 5 on average in customer feedback (approx 75% of our reviews are 4 or 5 stars), so sorry you left a lower score than this before we replied. We're sorry your product was faulty and replaced it, our replacement guarantee is probably one of the best in the UK. Most online sellers on Amazon etc. don't use a telephone number because most people just message these days instead of talking! Best wishes, ScattySquirrel.co.uk

Posted 5 years ago

“The item you sent had a leak. I emailed you but have had no response so I'm afraid you won't be getting a recommendation from me. We have bought identical item at Dunelm for the same price.”

Posted 5 years ago

Hi Tony, We score 4 out of 5 on average in customer feedback (approx 75% of our reviews are 4 or 5 stars), so sorry you left a lower score than this before we were able to send you a new vacuum bag. We're sorry your product was faulty and replaced it, our replacement is probably one of the best in the UK. Best wishes, ScattySquirrel.co.uk

Posted 5 years ago

“Have sent email to customer services but no reply, for returning items as items were not what I expected to look like. Items stated as cream but turned out to be white and the design on items were barely visible. I think very poor customer care service.”

Posted 5 years ago

Hi Aloysius, We score 4 out of 5 on average in customer feedback (approx 75% of our reviews are 4 or 5 stars), so we're sorry you're not as happy. We disagree with you because these canisters are definitely cream and have clear graphic on front - we have sold hundreds and this is the first complaint. However you're welcome to return as always. Best wishes, ScattySquirrel.co.uk

Posted 5 years ago

“Ordered goods which have still not been delivered. No response to emails. £25 lost”

Posted 5 years ago

Hi Peter, Your item has been delivered, you just left feedback before delivery! We score 4 out of 5 on average in customer feedback (approx 75% of our reviews are 4 or 5 stars), so sorry you left a lower score than this before we replied. We're sorry your order took a bit longer than expected to reach you. You didn't purchase express delivery and this was 'Black Friday' month when all delivery vans are much busier than usual, delays always happen in some areas at this time of year. Best wishes, ScattySquirrel.co.uk

Posted 5 years ago

“SCAM!!!! Going to report this to the trading standards. Never received my order, tried to contact them a lot of times to get my money back and heard nothing back. Phone number is invalid. Total scam, gutted I didn't read the reviews of all the other scammed people before I ordered. AVOID”

Posted 5 years ago

“No responses to 4 emails I've sent about my order and no sign of my order that I placed 18 days ago. A joke”

Posted 5 years ago

“Paid for goods never arrived. Sent 4 emails no reply. Telephone number cut off after 1 ring. Will be reporting to trading standards. Should be tempo fed from Internet.”

Posted 5 years ago

“Ordered some tea canisters and still awaiting my product and no response to email!!!! False website!!!!@”

Posted 5 years ago

Fortunately our current & future customers can tell when a reviewer needs to grow up and / or may have had a few too many glasses of wine! We're sorry you feel like this but everyone knows online shopping from any website can occasionally go wrong, and we understand why customers get frustrated, but that doesn’t constitute ‘a false website’. If your goods still haven’t been received please send an email to sales@scattysquirrel.co.uk so we can help you. There’s usually a very simple reason for issues like yours, for example your parcel going astray in the post, emails not getting seen immediately by you or us because they go to junk folder, or perhaps you left feedback within only a few hours of emailing us (at busy times our website clearly says it make take us 24 or 48 hours). We would encourage you not to use defamatory statements in future on any site because eventually they’ll get you in trouble with the law. Statements like yours are actually considered false in law because you could never back them up in court, and the evidence of positive customers on this review page alone is enough to legally efute your allegation should we decide to take action.

Posted 5 years ago

“you did not deliver my goods”

Posted 5 years ago

Thanks for your feedback. We're sorry for your experience. Occasionally items go astray in transit but we don't know unless you tell us. Please contact us at sales@scattysquirrel.co.uk so we can identify who you are as this review isn't verified and we can't tell what your order number is. Many thanks Emma

Posted 5 years ago

“They sent the wrong goods then said a refund was on the way but gave me excuses, no refund ever given and totally ignoring emails. This is a scam and never buy from them!”

Posted 6 years ago

Fortunately our current & future customers can tell when a reviewer needs to grow up and / or may have had a few too many glasses of wine! We're sincerely sorry you feel like this but everyone knows online shopping from any website can occasionally go wrong, and we understand why customers get frustrated, but that doesn’t constitute ‘a scam’. In the unlikely event that your bank hasn't yet credited your card statement please email sales@scattysquirrel.co.uk so we can help you. There’s usually a very simple reason for issues like yours, for example there are 3 companies involved in an online payment or refund: our company, our bank and your bank/credit card - occasionally there can be a delay or mistake in one of those organisations. We would encourage you not to use defamatory statements in future on any site because eventually they’ll get you in trouble with the law. Statements like yours are actually considered false in law because you could never back them up in court, and the evidence of positive customers on this review page alone is enough to legally refute your allegation should we decide to take action.

Posted 5 years ago

“Terrible! Ordered storage bags and the wrong size arrived. Sent numerous emails and still have no indication of when the correct size will arrive or whether I will get a refund.”

Posted 6 years ago

Hi Abby, Apologies for the warehouse packing error on this occasion. We have corrected our mistake for you by sending the correct bags. Please keep the ones we sent in error with our compliments. Kind Regards Emma

Posted 5 years ago

“Still waitinggggggggg!!! Ordered the electric salt & pepper mills at Christmas and still waiting keep getting emails to review a order I never got, no delivery and out of pocket not happy terrible service really not acceptable in this day and age................”

Posted 6 years ago

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ScattySquirrel.co.uk is rated 3.8 based on 116 reviews