ScattySquirrel.co.uk Reviews

Name: ScattySquirrel.co.uk
Rating: 3.78

3.8 Rating 116 Reviews

70 %

of reviewers recommend ScattySquirrel.co.uk

Company Reviews

Metrics

Info

3.8

Based on 116 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 57%
Customer Service
Communication Channels	Email

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Email:

sales@scattysquirrel.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good and very strong. will buy from again.”

Helpful Report

Posted 3 years ago

“I have ordered cork boards emailed the company numerous times and no one replies I still nearly three weeks later don't have the items ordered”

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Posted 3 years ago

“DO NOT BUY FROM THEM, SENT FAULTY GOODS, WILL NOT ANSWER EMAILS”

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Posted 3 years ago

Hello Lynn, Nobody with your name has ever ordered from us, please can you contact us & let us know the name you ordered under or your order number. Thank you ScattySquirrel.co.uk

Posted 3 years ago

“Still haven't received my order. I irdered on the 27th of January plus emailed sattysqurrel with no reply ?????? I just want to know about my order or give me my money back”

Helpful Report

Posted 4 years ago

Hi Lin, We sincerely apologise for the issue you experienced. Unfortunately you chose to leave a review at the same time as emailing us so the bad review was left before we even have a chance to reply! Leaving a 1 star review for a delivery issue that we don't even know about yet and haven't had a chance to investigate is not something you would want someone to do to you at work. Thank you for now confirming your order has been received. Please amend this feedback accordingly.

Posted 3 years ago

“I ordered a bathroom cabinet and was informed it had been dispatched but it didn't arrive. You can only contact via email and they do not reply quickly if at all. I was eventually told the cabinet was no longer made and a replacement was offered or a refund. I chose the refund as I no longer trusted this company. It took over a month to get the refund! They only responded to my emails when I threatened to take it up through Barclaycard and trading standards. I will look more closely at reviews in the future.”

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Posted 4 years ago

Hi Linda, Do you think a 1 star review is fair when we refunded within Trading Standards recommended timeline? We apologise if response to emails was slower than you wanted, unfortunately sometimes we experience high levels of orders or staff may be short on the ground or off sick in which case like all companies we prioritise the best we can. We know we don't always get it 100% perfect but we always try the best we can with the resources available. Many online companies and customers on ebay & Amazon are used to only being able to email so the way we operate is not unusual but we do take your comments on board and review our customer services on a regular basis. Thank you for drawing the things that annoyed you to our attention.

Posted 3 years ago

“Good product and service thank you”

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Posted 4 years ago

“Good product and service thank you”

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Posted 4 years ago

“Order never arrived, no answer to emails about getting money back. Even contacted company that takes payment for them no help either. Do not use ever.”

Helpful Report

Posted 4 years ago

Hi Sandra, We sincerely apologise for the issue with your order. We can only assume you have now received your order because we didn't receive a chargeback from your credit card for this purchase? Perhaps you left this feedback in too much haste soon after sending 2 emails? Customers have no reason to worry about any online purchase from any company because they're 100% protected by their bank. We answer all emails we receive so if you think your email hasn't come through then it's best to contact us again using the online form on the contact page of our website. However at busy times & over bank holidays it may take us up to 72 hours to reply. Our payment company has changed but both the current and previous one contacts us all the time when one of our customers has a question. They may also take up to 72 hours to reply during busy periods. In summary we apologise for any frustration but like all companies we would encourage all customers to be patient when waiting for a reply before leaving feedback.

Posted 3 years ago

“Wish I had checked reviews before ordering from this Company. My order never arrived, no answer to emails. Contacted Nochex who take your money for Scattysquirrel left two messages their website says they will get back to you if you leave your details of the order but nothing from either Company. Do not believe people on here giving 5 stars look at Trustpilot reviews all saying do not use this Company.”

Helpful Report

Posted 4 years ago

Hi SpoiltRotten, We sincerely apologise for your experience with us. We have changed our payment company & done a technical check of our email systems which were deleting some customer emails as spam which was affecting your message getting through to us. This has now been corrected so we thank you for bringing it to our attention.

Posted 3 years ago

“I ordered my item on March 10 which was eleven days ago. I have not heard anything despite sending an email yesterday as to when I can expect to receive my goods. A one-liner courteous email would suffice rather than radio silence! I was going to wait to see what the merchandise and quality was like before ordering another pack. It is really annoying not to have a contact telephone number as emails can all too easily be ignored!”

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Posted 5 years ago

“Delivered as promised in the details. well wrapped and secure.”

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Posted 5 years ago

“Ok, but no better than much cheaper bags.”

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Posted 5 years ago

“Good product, good price, good delivery - good find! Thanks!”

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Posted 5 years ago

“Thank you Scatty Squirrel for the extra free vacuum bag you included with my order because one item was initially unavailable. I was pleasantly surprised.”

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Posted 5 years ago

“Bought as a Christmas present and was perfect. My relative was delighted and so was I. Highly recommended, many thanks.”

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Posted 5 years ago

“Lovely quality products as described. Had a panic as I was informed my order was received but not notified it had been dispatched however it arrived safe and sound . Would definitely recommend.”

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Posted 5 years ago

“My order arrived on the 6th working day of the standard delivery window. Please note I never received a confirmation of dispatch email as you usually do when you order items online. This made me a bit concerned especially after then seeing a lot of negative reviews. If I had known my order was on the way I would have given 5 stars. The shoe rack I bought was perfect for our needs. An improvement on the one we already had. Thank you Scatty Squirrel. (love the name!)”

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Posted 5 years ago

“Scattysqirrel is not communicating at all with me. Not informing me when I most likely will receive my order, not responding to my emails.”

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Posted 5 years ago

Hi Iris, We score 4 out of 5 on average in customer feedback (approx 75% of our reviews are 4 or 5 stars), so sorry you left a lower score than this before we resolved your issue. We're sorry your order took a little longer than you expected to arrive. Express delivery is available for an extra charge. Best wishes, ScattySquirrel.co.uk

Posted 5 years ago

“Very good for keeping my jumpers in.”

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Posted 5 years ago

“My purchase arrived damaged and I've emailed customer service twice and also messaged them, still no reply! I've been waiting for over three weeks for it to be sorted. I would not recommend this supplier 😡”

Helpful Report

Posted 5 years ago

Hi Christine, We score 4 out of 5 on average in customer feedback (approx 75% of our reviews are 4 or 5 stars), so sorry you left a lower score than this before we resolved your issue. We're sorry your damaged goods took longer than you expected to resolve due to it being 'Black Friday' month our busiest time of year. Next year we'll ensure we have a slicker returns/replacement process in November. Best wishes, ScattySquirrel.co.uk

Posted 5 years ago

ScattySquirrel.co.uk is rated 3.8 based on 116 reviews