Scarf Room Reviews

Name: Scarf Room
Address: 37 Clifton St, Lytham St Annes
Rating: 4.88

4.9 Rating 6,983 Reviews

98 %

of reviewers recommend Scarf Room

4.9

Based on 6,983 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

Phone: 01253 468967

Email:

info@scarfroom.co.uk

Location:

37 Clifton St
Lytham St Annes
FY8 5ER

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Scarf Room 5 star review on 24th April 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I haven't received the order yet!”

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Posted 4 years ago

“I have purchased several Pashmina's from Scarf Room and been very happy with all of them. The quality is excellent and delivery first class. I buy them as gifts for my daughter-in-law who lives in Australia. She absolutely loves them. The most recent one I bought was for my other daughter-in-law for Christmas. She also loves the quality and colour.”

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Posted 5 years ago

“I ordered face masks and while they arrived promptly I was very disappointed with the fact they were only a single layer of fabric when all guidelines I read say wear double thickness + fabric. Nowhere can I see the thickness they are on your web page. I feel very dissatisfied with my order. Mary Boverhoff”

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Posted 5 years ago

“Hello. I have in fact returned the item, posted last Saturday, it had a 'pull' in it and I would not expect a pashmina style to have a hemmed side/long edge, sorry. Susan Hobbs”

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Posted 7 years ago

“I was very disappointed in the way the £40 scarf was packaged. It came in a plastic envelope that was stuffed into my letter box. The scarf its self looks ok however I have been unable to remove it from its other plastic sleave as it is a Christmas gift and it already doesn't look very good and I done want to hand it over looking like I pulled from my own wardrope.”

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Posted 7 years ago

Dear Claire Thank you for your review. I am sorry that your scarf was stuffed into your letterbox. You will see from the majority of our reviews that we always take great care to wrap our scarves very carefully in tissue paper and then place them in a strong waterproof bag to keep them protected during their journey to the customer. They are pristine when they leave our office! There is also a section on our checkout page where customers can leave more specific delivery requests for when they are not in and would rather not have their items put through the letterbox. I would suggest that you also have a word with your local delivery office asking that post be put through your letterbox more carefully in future. I hope this helps. Please do let us know if we can help further. Kind regards Scarf Room

Posted 7 years ago

“Unfortunately the colour was closer to purple than navy blue and I bought it for a wedding to match my dress. I will need to return it sorry”

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Posted 7 years ago

Thank you for your review. I am sorry that the colour was not quite the right colour match for your outfit and, of course, we are happy to do this for you as we offer a 14 day no-quibble returns policy. Would you please return the item to us in its original packaging together with the packing slip and we will organise an immediate refund. I hope this helps. Kind regards. Scarf Room.

Posted 7 years ago

“There was no confirmation of my order and the screen cleared before I got a confirmation screen. I redid the order and now have 4 pashminas rather than 2. I now need to work out how to return 2.”

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Posted 8 years ago

Dear Pamela I am sorry that you did not receive a confirmation of your order. I am not sure what happened in this instance as confirmation emails are normally automatically generated by the system that we use. In any event, please send back the two unwanted pashminas to us at 37 Clifton Street, Lytham, Lancashire, FY8 5ER for a full refund. I hope this helps! Kind regards Scarf Room.

Posted 8 years ago

“It was much smaller than I imagined”

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Posted 8 years ago

“I’m still expecting to riceive the scarf”

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Posted 8 years ago

Dear Genaro Thank you for your review. I have just tracked your package sent via the Royal Mail's International Tracked service which we use to ensure the safe arrival of all our international post. It is presently in Turin and is being processed for delivery. It should, therefore, be with you in Florence very shortly. However, if you have any further problems, please do not hesitate to contact us on our customer support helpline (01253 733870). Buon Natale da Scarf Room.

Posted 8 years ago

“I have placed the order two weeks back, I am yet to receive my parcel. I am certainly not happy with your service. May I know please when will I receive it?? Order #43780”

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Posted 9 years ago

Hello Paromita I am so sorry that you have not yet received your scarf. As advised, your parcel was sent out on 9 March, 2017 and we have proof of postage from Royal Mail to evidence this. Would you be kind enough to email me on brenda@scarfroom.co.uk and I will be able to advise you further. Many thanks. Brenda

Posted 9 years ago

“Very quick delivery didn't like the scarf.”

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Posted 9 years ago

“found loose threads sticking out, didn't want to return as wouldn't have scarf on time for Christmas. Tissue obviously reused, creased and scrunched. Will mend myself. Crap.”

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Posted 9 years ago

Dear Claudia Thank you for your e-mail. It is unfortunate that you found loose threads in your scarf. We would, of course, have replaced/offered you a full refund had you contacted us directly. Concerning the other matter, under no circumstances would we ever re-use tissue paper! Indeed, you will see from the majority of other reviews that most of Scarf Room customers are exceptionally happy with the quality of their scarves and often make mention of the time and care we take with wrapping each item before it goes out. I am very sorry that you have felt the need to write such a poor review - if you had contacted us first we would have done all we could to have rectified the problem.

Posted 9 years ago

“The scarf that I ordered and that was shipped on the 8th November still hasn't arrived. It was supposed to be a gift for a friend for her birthday which has now passed. I would ask for a refund for this item.”

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Posted 9 years ago

We have since contacted you and given you a full refund for the item you have not received. Please accept our apologies for any inconvenience this may have caused. Also, please use the code "sorry" to obtain a 20% discount the next time you shop with us on-line. Best regards. Scarf Room.

Posted 9 years ago

Scarf Room is rated 4.9 based on 6,983 reviews