Delta Services Reviews

Name: Delta Services
Address: 7 Caldbeck Road, Wirral, Brombourough
Rating: 4.79

4.8 Rating 3,685 Reviews

95 %

of reviewers recommend Delta Services

Company Reviews

Metrics

4.8

Based on 3,685 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Email:

sales@deltagb.com

Location:

7 Caldbeck Road, Wirral
Brombourough
CH62 3PL

Delta Services 5 star review on 27th April 2025

168

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product OK. Slow delivery.”

Helpful Report

Posted 4 years ago

“I am still waiting to be informed when my order may be delivered. No contact since order placed. Poor customer follow up.”

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Posted 4 years ago

Hi Robin, Thank you for your review. You should have had an email from us when the order was placed, confirming the order, and advising that it may take 5-7 working days to be despatched. Please check your junk folders, as this email can sometimes end up there. We despatched the order on 22/07/20, which was 4 working days after the order was placed. This order was then delivered on 23/07/20. The driver has left a note advising that the goods were left in your porch. You should have also had an email and text from DHL when the goods were despatched and on their way to you. If you would like to discuss this further, please don’t hesitate to contact me on 01516787997, or email me at sales@deltagb.com. Thanks, Ben

Posted 4 years ago

“Delivery time fine and communication good but wood consignment was soaking wet on delivery and will require drying out time, delaying the project.”

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Posted 5 years ago

Hi Pamela, Thank you for your review. Unfortunately, we are not able to kiln dry the timber. It is stored outside at the mill, and is delivered to us on an open top vehicle. We also store any overstocks, that can’t fit inside our warehouse, in our yard. And we have no control as to whether our couriers are able to keep the timber inside during the delivery process. Therefore we are unable to guarantee that the timber will be completely dry. Particularly when there are adverse weather conditions. If you would like to discuss this further, please don’t hesitate to contact me on 01516787997, or email me at sales@deltagb.com. Thanks, Ben

Posted 4 years ago

“still waiting for my order 88061 ??????”

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Posted 5 years ago

Morning Berwyn Apologies for the delay. We are currently experiencing a large influx of orders which has resulted in a delay of between 10-14 days. I can see that your order was dispatched last Wednesday (29/04) so should now be with you. If you have any queries please call our office on 0151 678 7997. Many thanks Andy

Posted 5 years ago

“Nice people to deal with. Very efficient and pro,not delivery but extortionate delivery charge. Very imaginative use of scaffold boards with standard type a framing anchors in corners. Very robust when constructed but VERY agricultural looking”

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Posted 5 years ago

Hi Barry, Thank you for your review. Unfortunately, we do not have our own fleet of vehicles. We, therefore, use couriers to dispatch all of our orders. Unlike most companies, we do not hide any of the delivery charge inside the cost of the goods. This allows us to keep the cost of the goods low, and be more transparent with the actual costs of an order. With large heavy items, such as the timber you have ordered, the delivery charge can sometimes increase a fair bit, as we can only fit up to 25kg into one parcel. If you would like to discuss this further, please don’t hesitate to contact me. Thanks, Ben

Posted 4 years ago

“Delivery service poor.”

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Posted 5 years ago

Hi Judith, Thank you for your review. I apologise that the courier service did not perform to your expectations. I can see that the goods were delivered on 02/12/19, at 12:55pm. If you would like to discuss any further, or there is anything else we can do for you, please email me at sales@deltagb.com or give me a call on 01516787997. Thanks, Ben

Posted 5 years ago

“Ordered Scaffold Base Plates with rounded corners and 2 holes, but plate arrived with sharp corners and no holes. These are important features to us.”

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Posted 5 years ago

Hi Mark, Thank you for your review. I apologise that the base plates were not to your expectations. We have very recently changed to an alternate manufacturer for this item, and unfortunately the details on our website were not changed in time, before your order was placed. This has now been amended on our website. As we did not receive a call from you when the order was delivered, we were unable to rectify this in any way. If you could please give me a call on 01516787997, or email me at sales@deltagb.com, then we should be able to remedy this for you. Thanks, Ben

Posted 5 years ago

“I ordered the scaffolding curtain pole kit, 3metre uncut. The product arrived in good time and there is no problem with the pole, however, it is far heavier than anticipated and therefore not suitable to the room/wall I was plannig to fix it to. The returns policy states that the customer pays for return delivery - a quote with Parcel Force was going to cost +£50, almost matching the price of the product/original delivery. Customer adviser at Scaffolding Direct also quoted a returns delivery price that again is more than original delivery charge and more than is cost efficient for me to return. I am so disappointed, and wish this had been more clearer when purchasing the product, as I now have a product that I am unable to use and cannot return. What do I do?”

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Posted 5 years ago

“wrong parts delivered then took a further 5 days to sort it out then second delivery of the right parts turned a day late and threads damaged not good at all sorry”

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Posted 5 years ago

“The poles don’t fit very well in the fittings neither do the wheels and the poles were very dirty, I can’t use this stuff for what I wanted to.”

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Posted 5 years ago

“took a week for delivery,slow service for a roll of scaff sheeting.”

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Posted 6 years ago

“Bought a single scaffolding board for use as an emergency gangplank for my narrowboat. Very disappointed with the quality of the wood used, knots with knots missing weakeneing the board and worse, a single deep split running virtually the whole length of the board. Would not purchase from this company again.”

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Posted 6 years ago

“I have yet to receive notification that my order is ready for collection despite ordering and paying well over a week ago, and despite chasing up by telephone. I was told there must have been an admin hitch in the warehouse and that I would receive a call back within a matter of minutes. Some days later I am still waiting. I cannot say anything about the product yet, but the customer service stinks.”

Helpful Report

Posted 6 years ago

Hi Thyge, Thank you for your review. First of all, please let me apologise for the lack of communication in the days following your order. I am aware that you have now spoken to my colleague Chris to arrange the collection this week. I believe what may have happened is that we have sent the order into the warehouse without realising that it was marked for collection. Therefore the guys in our warehouse packed the order under the impression that we had already contacted you. This kind of breakdown of communication is a very rare occasion, so I hope this does not prevent us from doing any business in the future. Again, I apologise for any and all inconvenience caused by this. If you would like to discuss this any further, please contact me on 01516787997, or email me at sales@deltagb.com. Thanks, Ben

Posted 6 years ago

“I purchased what was advertised as a Heavy Duty Tarpaulin, for my boat, but find that it is only Medium Weight, and find a statement that "the implementation of additional eyelets is suggested to reduce the stress that can be applied on the sheet during inclement weather conditions." The single advertising eyelet sent with it was easily torn from the small material sample so I am concerned as to its survival this winter.”

Helpful Report

Posted 6 years ago

Hi Richard, Thank you for your review. There is no industry standard for heavy/medium duty tarpaulins, they are sold by weight. The tarpaulin you have bought is a 170gsm tarpaulin, which is what we have sent to you. We have been selling these tarpaulins for 15 years and have only had a handful of manufacturing faults, each of which we have replaced/refunded immediately. If you do require anything further, or have any more concerns with regards to the tarpaulin, please give us a call on 01516787997, or email us at sales@deltagb.com. Thanks Ben

Posted 6 years ago

“Order confirmed 20 Sept, received text to say delivery planned 21 Sept. No delivery received, text saying delivery will be 22 Sept. Again no delivery received. No further text. When phoned, courier says that the product has been delivered and confirms they have a signed delivery ticket. Then they say: no, products are still in the warehouse! On 28 Sept the revised delivery was planned for late 28 Sept or 29 Sept. Finally arrived noon on 29th!. In mitigation, the supplier phoned me back when he said he would and explained the delay was with the courier, not the supplier.”

Helpful Report

Posted 6 years ago

Hi Mike Firstly may I apologise on behalf of our courier service. We have been let down on this occasion as well as yourself. We will continue to monitor their performance to ensure such issues do not arise in the future. If you need anything further please call our customer services team on 0151 678 7997 Thanks Delta

Posted 6 years ago

“Still having received order was told in stock and despatched that day to receive Tuesday phoned up to be told there not in stock having heard anything since jeff”

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Posted 6 years ago

Hi Jeff Apologies for this. We did have a rare stock shortage following a large order. The goods are now back in stock and were shipped yesterday, so it is out for delivery today. Thanks Delta Services

Posted 6 years ago

“So badly warped dangerous to use.”

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Posted 6 years ago

“The cost of postage was the same as the item and it took a week to arrive.”

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Posted 7 years ago

“Hi I order my 2 tarpaulins 0n 30 of april and still not received yet please let me know. Abdulla”

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Posted 7 years ago

“part of my order has still not been delivered to site.”

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Posted 7 years ago

Hi John Apologies for this. I can see that 7 parcels were sent out for delivery on 19/04/18, and 6 out of the 7 were delivered on 20/04/18. We have no record of you calling or emailing us to advise us of this so there would be no way of us knowing there was an issue. We would also need to know what you are missing so we can rectify this issue. Kindly call our customer services team on 0151 678 7997 and we will look into this ASAP. Thank You. Delta

Posted 7 years ago

Delta Services is rated 4.8 based on 3,685 reviews