Delta Services Reviews

Name: Delta Services
Address: 7 Caldbeck Road, Wirral, Brombourough
Rating: 4.79

4.8 Rating 3,371 Reviews

95 %

of reviewers recommend Delta Services

Company Reviews

Metrics

4.8

Based on 3,371 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Email:

sales@deltagb.com

Location:

7 Caldbeck Road, Wirral
Brombourough
CH62 3PL

Delta Services 5 star review on 17th May 2024

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Scaffold Base Plates with rounded corners and 2 holes, but plate arrived with sharp corners and no holes. These are important features to us.”

Helpful Report

Posted 4 years ago

Hi Mark, Thank you for your review. I apologise that the base plates were not to your expectations. We have very recently changed to an alternate manufacturer for this item, and unfortunately the details on our website were not changed in time, before your order was placed. This has now been amended on our website. As we did not receive a call from you when the order was delivered, we were unable to rectify this in any way. If you could please give me a call on 01516787997, or email me at sales@deltagb.com, then we should be able to remedy this for you. Thanks, Ben

Posted 4 years ago

“I ordered the scaffolding curtain pole kit, 3metre uncut. The product arrived in good time and there is no problem with the pole, however, it is far heavier than anticipated and therefore not suitable to the room/wall I was plannig to fix it to. The returns policy states that the customer pays for return delivery - a quote with Parcel Force was going to cost +£50, almost matching the price of the product/original delivery. Customer adviser at Scaffolding Direct also quoted a returns delivery price that again is more than original delivery charge and more than is cost efficient for me to return. I am so disappointed, and wish this had been more clearer when purchasing the product, as I now have a product that I am unable to use and cannot return. What do I do?”

Helpful Report

Posted 4 years ago

“wrong parts delivered then took a further 5 days to sort it out then second delivery of the right parts turned a day late and threads damaged not good at all sorry”

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Posted 4 years ago

“The poles don’t fit very well in the fittings neither do the wheels and the poles were very dirty, I can’t use this stuff for what I wanted to.”

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Posted 4 years ago

“took a week for delivery,slow service for a roll of scaff sheeting.”

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Posted 5 years ago

“Bought a single scaffolding board for use as an emergency gangplank for my narrowboat. Very disappointed with the quality of the wood used, knots with knots missing weakeneing the board and worse, a single deep split running virtually the whole length of the board. Would not purchase from this company again.”

Helpful Report

Posted 5 years ago

“I have yet to receive notification that my order is ready for collection despite ordering and paying well over a week ago, and despite chasing up by telephone. I was told there must have been an admin hitch in the warehouse and that I would receive a call back within a matter of minutes. Some days later I am still waiting. I cannot say anything about the product yet, but the customer service stinks.”

Helpful Report

Posted 5 years ago

Hi Thyge, Thank you for your review. First of all, please let me apologise for the lack of communication in the days following your order. I am aware that you have now spoken to my colleague Chris to arrange the collection this week. I believe what may have happened is that we have sent the order into the warehouse without realising that it was marked for collection. Therefore the guys in our warehouse packed the order under the impression that we had already contacted you. This kind of breakdown of communication is a very rare occasion, so I hope this does not prevent us from doing any business in the future. Again, I apologise for any and all inconvenience caused by this. If you would like to discuss this any further, please contact me on 01516787997, or email me at sales@deltagb.com. Thanks, Ben

Posted 5 years ago

“I purchased what was advertised as a Heavy Duty Tarpaulin, for my boat, but find that it is only Medium Weight, and find a statement that "the implementation of additional eyelets is suggested to reduce the stress that can be applied on the sheet during inclement weather conditions." The single advertising eyelet sent with it was easily torn from the small material sample so I am concerned as to its survival this winter.”

Helpful Report

Posted 5 years ago

Hi Richard, Thank you for your review. There is no industry standard for heavy/medium duty tarpaulins, they are sold by weight. The tarpaulin you have bought is a 170gsm tarpaulin, which is what we have sent to you. We have been selling these tarpaulins for 15 years and have only had a handful of manufacturing faults, each of which we have replaced/refunded immediately. If you do require anything further, or have any more concerns with regards to the tarpaulin, please give us a call on 01516787997, or email us at sales@deltagb.com. Thanks Ben

Posted 5 years ago

“Order confirmed 20 Sept, received text to say delivery planned 21 Sept. No delivery received, text saying delivery will be 22 Sept. Again no delivery received. No further text. When phoned, courier says that the product has been delivered and confirms they have a signed delivery ticket. Then they say: no, products are still in the warehouse! On 28 Sept the revised delivery was planned for late 28 Sept or 29 Sept. Finally arrived noon on 29th!. In mitigation, the supplier phoned me back when he said he would and explained the delay was with the courier, not the supplier.”

Helpful Report

Posted 5 years ago

Hi Mike Firstly may I apologise on behalf of our courier service. We have been let down on this occasion as well as yourself. We will continue to monitor their performance to ensure such issues do not arise in the future. If you need anything further please call our customer services team on 0151 678 7997 Thanks Delta

Posted 5 years ago

“Still having received order was told in stock and despatched that day to receive Tuesday phoned up to be told there not in stock having heard anything since jeff”

Helpful Report

Posted 5 years ago

Hi Jeff Apologies for this. We did have a rare stock shortage following a large order. The goods are now back in stock and were shipped yesterday, so it is out for delivery today. Thanks Delta Services

Posted 5 years ago

“So badly warped dangerous to use.”

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Posted 5 years ago

“The cost of postage was the same as the item and it took a week to arrive.”

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Posted 5 years ago

“Hi I order my 2 tarpaulins 0n 30 of april and still not received yet please let me know. Abdulla”

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Posted 6 years ago

“part of my order has still not been delivered to site.”

Helpful Report

Posted 6 years ago

Hi John Apologies for this. I can see that 7 parcels were sent out for delivery on 19/04/18, and 6 out of the 7 were delivered on 20/04/18. We have no record of you calling or emailing us to advise us of this so there would be no way of us knowing there was an issue. We would also need to know what you are missing so we can rectify this issue. Kindly call our customer services team on 0151 678 7997 and we will look into this ASAP. Thank You. Delta

Posted 6 years ago

“After placing my order I phoned your company to say they had accepted my order but it was saying currently of stock. I asked them to cancel the order as I needed it quite urgently. I was told they would advise finance and could expect to receive a refund the following week. I ordered a similar item from another supplier. I was quite shocked to actually receive my order even though I had cancelled it. Secondly. customers should be given various postal options instead of a having to pay for the extortionate cost of Fed-Ex delivery.”

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Posted 6 years ago

“Ordered 3 1.5m timber boards to build a table. Arrived promptly and as described. However wood was soaked through with water and virtually unusable. Even after attempting to dry the wood for almost 5 days it literally pours out when drilled into and has started to warp considerably despite clamping into shape.”

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Posted 6 years ago

Delta Services is rated 4.8 based on 3,371 reviews