“Family run firm . Office staff at RTC were approachable and helpful. We were pleased with the work done by main contractor Ben who was happy to answer any questions we had about what he was doing as he went along . Areas worked were left clean and tidy. A couple of staffing issues due to illness meant re organisation of plans. We are happy to recommend RTC for survey and solution of our damp problems”
“The work was carried out with no delays and the backup administration was very prompt . The invoicing is clear and detailed .
There was a bit of cleaning up to do afterwards as the ceiling window in the loft was left very dirty and it looks down into the landing .”
“I was pleased with the work carried out, but unfortunately it took an extra day to complete than planned. This I believe was down to having only one skilled worker present for the majority of time.
However, they assured me that I was their priority and so drafted in extra help. It's a shame I can't give them full marks because their customer service is genuinely excellent. But the delay I think was something that could have been avoided if they had an extra skilled worker.
I would use RTC again and I do recommend them as they are trustworthy, turn up on time and they do clean up after themselves as promised. They made sure I was happy with everything before they left and the workers who I came into contact with were very pleasant and friendly.
Posted 2 years ago
Thank you so much for you comments, Unfortunately, at the time of carrying out the work at your property, one of our technicians had been taken seriously ill. This meant that the job did run over slightly. Fortunately he is now back to full strength and back to work. Your kind words with regards the work carried out and our customer service means a lot as we do pride ourselves on providing an unrivaled customer journey. Thank you again, it was a pleasure working with you