RSF Bathrooms Reviews

Name: RSF Bathrooms
Address: 9-11 Butts Green Road, Hornchurch
Rating: 4.78

4.8 Rating 300 Reviews

95 %

of reviewers recommend RSF Bathrooms

Company Reviews

Metrics

Info

4.8

Based on 300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

01708 444355

Email:

info@rsfbathrooms.co.uk

Location:

9-11 Butts Green Road
Hornchurch
RM11 2JR

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RSF Bathrooms 5 star review on 22nd December 2023

Brian Leaney

RSF Bathrooms 5 star review on 22nd March 2022

B King

RSF Bathrooms 5 star review on 25th May 2021

D Masters

RSF Bathrooms 5 star review on 11th November 2020

Bob And Jan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a Duravit WC from RSF in May for a (rarely used) guest bathroom. Initially all seemed OK, but on first use, the seat & lid assembly kept becoming detached from the pan. I raised a query with RSF on 28/11/24 and sent photos & videos, after which no response received. I requested an update by telephone on 12 Dec and left 2 further messages but still no response. After sending an email, RSF replied say it was awaiting response & approval from Duravit. I telephone Duravit directly and this was not the case, as in fact their request had only been processed on 13/12. Now the toilet seat & lid fall off every time they're lifted & opened for use. If someone sits on the seat with any weight on the front, it pivots on front buffers and pops off mountings. Now I'm told it will take until mid/late January 2025 for replacement parts, leaving the WC pretty much unusable for another 6 weeks (with guests staying over Xmas & New Year). Interestingly, RSF website states 4-7 days delivery as new item. This is a wholly unsatisfactory situation. Duravit apparently hold no spares in UK! Other remedies include a refund of the item(s) concerned and I could seek replacement item elsewhere, or legal recourse. RSF was uncommunicative, unresponsive and initially tried to hide their lack of action. Their response has been extremely disappointing and lacked professionalism. I'm totally dissatisfied and frustrated and advise others to consider this before making a purchase.”

Helpful Report

Posted 6 months ago

“I purchased a shower screen and bath and basin waste, the home page of the website states free delivery, not free delivery with exceptions and I didnt realise until the next day that I had been charged £49.99 so my initial delight at getting my goods at a good price has made my purchase disappointing, the website needs to make delivery charges clearly visible”

Helpful Report

Posted 3 years ago

“We placed an order with RSF Bathrooms through their website in good faith that it was a trustworthy site. Received order confirmation and payment receipt. Apparently, their website was hacked as the order confirmation was fraud and payment did not go into their account. When we did not receive the order we contacted RSF Bathrooms. Absolutely no help from RSF Bathroom to try to solve the matter and find out where the money went or from where the fake order confirmation came. Very disappointed and advise against placing orders through their website.”

Helpful Report

Posted 5 years ago

“Arranged a appointment for a home visit to survey for a new bathroom installation . Took time off work. No one arrived for the appointment , I phoned them to enquire about the missed appointment and they said they would call me. and I have not heard from them since. Total shambles no customer care. . I have now booked a new Bathroom with a excellent company in Rush Green Romford .”

Helpful Report

Posted 5 years ago

“Somebody came and did an initial survey which was a complete waste of our time and theirs as nobody contacted us again.”

Helpful Report

Posted 5 years ago

“Appalling customer service. Rude, unhelpful, unwilling. Same issue as Gary below, there was no good will, item was recieved faulty but becuase it was not opened within 3 days of receiving the goods then it falls outside of their responsability apparently. I am also a week outside of the 30 day money back guarantee. The product was ordered so we could have it on site ready and waiting for when the plumbers arrived. It is disappointing this company will wash their hands of you as soon as 'they have the right' to do so. It may be within their terms, but i clearly have a faulty product and because they dont have to resolve it they wont, despite the product having been safely stored and unopened until today. Will be staying well away from this company in the future”

Helpful Report

Posted 7 years ago

Hello there, Apologies that you feel this way. Unfortunately we state multiple times on our website, along with the delivery documents, that we can only allow a certain amount of time to report damages on delivery. As the handle damage was reported to us 5-6 weeks after delivery was made, we simply cannot cover for this, as it falls outside of our responsibility. If you still require a replacement handle, please do not hesitate to contact us directly and we will ensure it is swiftly sent out, but unfortunately we cannot cover the cost of a replacement handle due to the time that has passed. We take customer service extremely seriously, and always do as much as possible for any one of our customers. I can only apologise for you feeling this way, and can assure you we do everything possible for our customers at any stage of their purchase to ensure a smooth and excellent service is had. If you would like to discuss this further, please feel free to contact us. Best regards, RSF Bathrooms

Posted 7 years ago

“I ordered a whole new bathroom suite from RSF at great expense. I sought advice from one of their sales assistants (Luke) in regards to a suitable shower screen as their website seriously lacks detail in regard to their products. I was advised on what to order. My project was delayed by 10 days due to RSF being unable to deliver a shower tray (by this time I was on holiday). Eventually all the items arrived for my builder to fit but when it came to installing the shower screen (obviously the last item to fit) it was not the correct product. When I returned from holiday on 22nd Dec I contacted RSF to discuss the issue (again with Luke). I was informed that they could do nothing until the 7th Jan for Xmas break. When I called them in January they told me that 28days had expired. Well RSF I would have been well within this time period had you not delayed my project in the first place. Secondly it was down to your advice I ordered the product. I offered to cover the transport costs to replace the item, but I was refused. I then asked to be sold the correct product at cost, again I was turned down. I had to constantly chase up Luke over this issue and he never called back. So I am left with a £400 piece of glass that is of no use. Thanks RSF!!”

Helpful Report

Posted 7 years ago

Hi Gary, Unfortunately we cannot allow returns on items out of our returns-policy. As the shower screen was delivered to you on the 15th of November, the first contact made was outside of our returns policy. Please note our records also show that we first received contact from you on the 22nd of December, and no prior product advice was given. We are sorry that you feel we provided you with a poor service, and should you wish to contact us further to discuss any issues, feel free to do so on the following contact channels: Email - info@rsfbathrooms.co.uk Phone - 01708 444355 We are committed to ensuring our customers are left with an excellent experience, and so would be happy to look into this further for you. Best regards, RSF Bathrooms

Posted 7 years ago

“On Monday, I took the trouble to let RSF know that we were going on holiday and asked if they would mind holding on to my units for a week until we returned. Two hours later I was called to say that my units had arrived from Germany. I suggested it might be sensible to await our return from holiday. Unfortunately I allowed myself to be talked into a delivery the day before we set off. The delivery never arrived so I called RSF who tried to help by arranging a 9.00 am delivery today. I asked if I could absolutely rely on it. They said 'yes'. It did not arrive. RSF may be OK but they can not influence their delivery people to be reliable. This has now caused a major problem. Very poor indeed.”

Helpful Report

Posted 7 years ago

Hi Martin, We apologise for any issue you may have had with the external pallet company that we use. Unfortunately we cannot guarantee deliveries that are delivered by a 3rd party, and whilst they are usually extremely reliable, in some rare cases issues can occur which can lead to delays. I have forwarded your feedback onto the pallet company for a response on what exactly happened, and once I hear back I will send the response onto you. We are sorry that you feel we provided you with a poor service, and should you wish to contact us further to discuss any issues, feel free to do so on the following contact channels: Email - info@rsfbathrooms.co.uk Phone - 01708 444355 Best regards, RSF Bathrooms

Posted 7 years ago

“They cannot respond to a request for a quote even though I was in the shop in person and subsequently chased up by email. Very disappointing.”

Helpful Report

Posted 8 years ago

“I bought a Cross-Water product (PRO812V) online via RSF-Bathroom. Unfortunately I had to return the item as it was linking and not up to standard despite the price. Now it is taking Crosswater 3 weeks to confirm the fault despite numerous phone calls, photos and video sent. I am now out of pocket, money is gone, time wasted to chase both RSF-Bathroom and/or Crosswater. I feel the customer service is very poor on both side.”

Helpful Report

Posted 9 years ago

Hello Yacine, Unfortunately the item was out of the 30 day return policy and had been installed which is a breach of our return policy and we could not take this back. If a fault is reported, the item must be returned to Crosswater for testing so they can clarify and issue a replacement if deemed necessary. We are sorry to hear that no fault was found with the item, and will be speaking with our sales area representative from Crosswater about any other options we may be able to offer you. Should you need any assistance in installing the product, we have several customer service staff with installation and plumbing backgrounds who would be more than happy to assist yourself or the person who will install the item to ensure it does not leak after installation. We apologise you do not feel the item is up to standard, in the future we highly recommend to always inspect any items received thoroughly to establish that they are satisfactory. If there is anything else we can help you with please do not hesitate to get in touch with us. We wish you the best of luck with your new mixer and appreciate your feedback. Best regards RSF Bathrooms

Posted 9 years ago

RSF Bathrooms is rated 4.8 based on 300 reviews