On Monday, I took the trouble to let RSF know that we were going on holiday and asked if they would mind holding on to my units for a week until we returned. Two hours later I was called to say that my units had arrived from Germany. I suggested it might be sensible to await our return from holiday. Unfortunately I allowed myself to be talked into a delivery the day before we set off. The delivery never arrived so I called RSF who tried to help by arranging a 9.00 am delivery today. I asked if I could absolutely rely on it. They said 'yes'. It did not arrive. RSF may be OK but they can not influence their delivery people to be reliable. This has now caused a major problem. Very poor indeed.