How would you rate
"On Monday, I took the trouble to let RSF know that we were going on holiday and asked if they would mind holding on to my units for a week until we returned. Two hours later I was called to say that my units had arrived from Germany. I suggested it might be sensible to await our return from holiday. Unfortunately I allowed myself to be talked into a delivery the day before we set off. The delivery never arrived so I called RSF who tried to help by arranging a 9.00 am delivery today. I asked if I could absolutely rely on it. They said 'yes'.
It did not arrive. RSF may be OK but they can not influence their delivery people to be reliable. This has now caused a major problem. Very poor indeed."
We apologise for any issue you may have had with the external pallet company that we use. Unfortunately we cannot guarantee deliveries that are delivered by a 3rd party, and whilst they are usually extremely reliable, in some rare cases issues can occur which can lead to delays.
I have forwarded your feedback onto the pallet company for a response on what exactly happened, and once I hear back I will send the response onto you.
We are sorry that you feel we provided you with a poor service, and should you wish to contact us further to discuss any issues, feel free to do so on the following contact channels:
Email - email@example.com
Phone - 01708 444355
Posted 6 months ago
"Good website. Goods arrived on time and were well packaged. Haven't yet installed but excellent service."
"Really good service - RSF contacted me to say one item would need to come straight from Germany and everything arrived quickly and neatly"
"Every thing about our order was excellent and will certainly order from you again."
"Not a low pressure shower head and does not work with most electric showers????"
Thank you for your review.
The description of the product on the website clearly indicates the required bar pressure.
I am not sure what you mean by "does not work with most electric showers?" - Can you send us over an email to firstname.lastname@example.org with more specifics so we can help you?
Posted 7 months ago
"Very speedy delivery and much much cheaper than my local plumbers merchant."
"Top quality products, couldn't be happier. Very good, qualified customer service.
Would 100% use it again."
"Great prices and quick delivery within the timescale promised - what more could you want?"
"Installed our second bathroom,design and quoted, installed on time and with great service and very clean workman.
Showroom is very impressive, lots of great ideals and very helpful staff.
Like to thank Andy for his time spent of this project and getting everything to work in the space we had.
"I bought a Hansgrohe shower for a great price & they delivered it very fast."
"From from first placing my order and being advised of a three week delay due to my request for Wondergliss finish I have been very impressed by the superb communications backed up by a standard of service that is very rare these days my sincere thanks to all the staff at RSF
"Very impressed with RSF Bathrooms customer service. We needed a new shower set urgently which was an unusual item so not in stock but it was expedited for a small fee. Seem to be much cheaper than most other websites for similar products. I need to buy a couple of taps next and I know exactly where I'll be buying them from!"
"Prices were the best I found and a great service from Ramona who made all the arrangements quickly to have parts delivered."
"Bought full set of Duravit toilet and few other items. The soft close toilet seat cover came damaged but builder didn't check so only to find out when he's about to install days later. Contacted RSF right away but was not so helpful and did not call back as they said."
"Compleatly satisfied with value, choice,good communications and swift delivery, happy customer, happy plumber, thanks."
"Really quick delivery and they sorted it out when I messed up!"
"Excellent service quick and efficient no hassle did what they said they would great company."
"Excellent for value,communication and delivery.
"Brilliant service, went the extra mile to get the product that I wanted.
"You have an amazing stock of products which helped when choosing what to order. Your timing was exact and you delivered as you said you would. So I am a happy customer and would recommend you. Thank you"