Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Rating: 4.77

4.8 Rating 9,547 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,547 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester
LE4 9TZ

Ross Handling Ltd 5 star review on 26th April 2024

102

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly, though half the order arrived very quickly the important part, I am still waiting for. About a week so far. A wheelbarrow with no wheel isn’t wheelie any good”

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Posted 3 years ago

“Still waiting for my order to arrive!!”

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Posted 3 years ago

“Was requested to write a review Product ordered 4th March, today is 12th March and am still awaiting delivery”

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Posted 3 years ago

“You didn't have the tyres I ordered in stock so had to have tyres which were cheaper. I'm still waiting for a revised bill and a refund”

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Posted 3 years ago

“One broke within days which is why I had to order replacement . Only ordered same as they were reasonably priced”

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Posted 3 years ago

“I asked for a rubber ferrule to fit a specific sized stepladder leg. They supplied one that was too big. Their postage is very expensive so I did not return it but had to pact the leg to nake the ferrule fit. i would not have minded but I did ask for advice and this advice was poor. Also product very expensive. Hence to low score”

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Posted 3 years ago

“Required, as intimated in online chat, for recliner/riser chairs. They d not stop chair from slipping on solid wooden floor and are too small for rear wheels.”

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Posted 3 years ago

“I’m not sure why but it’s totally the wrong size and because of the high postage charges you have I don’t want to return or reorder - it’s a shame.”

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Posted 3 years ago

Sorry to hear that the product you have chosen to order hasn't worked out to be the correct size that you require. please contact our sales team on 0116 2764987. We will be more than happy to assist you with choosing the correct size that you require. we do not offer a collection service but i would imagine that if you seek assistance with your local post office then return charges may not work out too expensive for you.

Posted 3 years ago

“The product ordered was a good price and arrived promptly. However we had an initial problem with making the order and the staff, through email and phone contact, was a joke; just so rude and aggressive.”

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Posted 3 years ago

“when collecting goods staff had serious issues and not helpful at all People like this let a good company down”

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Posted 3 years ago

“I paid for 2x day fedex delivery & received my order 8x days later. I sent an email questioning this & received no reply! The order itself was as expected.”

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Posted 3 years ago

“The order arrived next day which was great. However I ordered 2 replacement wheels and only received 1. Think it would have been great to of been told when making the order that they could not fulfill it. I have called and e-mailed to understand how long it will take to supply the missing wheel? But no one replies, which is disappointing.”

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Posted 3 years ago

“Wheels perfect but.. Spindles are too big So don’t fit. Wrote in (emailed) and haven’t received a response. I have had an invoice since and this survey but no help with the fact that the spindles don’t fit the chair!!”

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Posted 3 years ago

“I needed to ask for advice about my order a couple of times and found customer service was hard work to tease out information. I was sent an email clarifying information about what I should buy (video didn't work). Fortunately I noticed that the thickness of one item was wrong. Then when the product was delivered the washer was not the right one - also I felt sure I ordered 2 split pins and 2 washers. My son tried your chat line to ask advice about an alternative to the split pin and washer and the person told him he hadn't got a clue. he then disappeared. I was aware that I was out of my depth trying to sort a replacement wheel for our very old wheelbarrow. At one point I asked if I could order by phone to make sure I bought what I needed and was told basically told no. The best bit of the experience was my conversation with the person whom I asked about the possible delivery time and who was really helpful.”

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Posted 3 years ago

“Received castors 1 arrived broken I rang Ross they said they would send a replacement which has never arrived.”

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Posted 3 years ago

“They are happy to take your money for items they do not have in stock. Promise delivery and fail to meet it. Has happened both times I have ordered from them.”

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Posted 3 years ago

“Unfortunately the wheel that I ordered did not quite fit, it was of a different design to the existing one. I did email in after delivery explaining why it wasn't the right wheel and sent in some pictures of the original wheel, but I haven't heard a thing since/”

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Posted 3 years ago

“Wrong size and i had to cut down the width of the central axle. This is not a suitable replacement for my Chillington wheelbarrow.”

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Posted 4 years ago

“Ordered wheel for wheelbarrow giving person on phone all measurements as instructed on website. When wheel arrived totally wrong and if I return it I have to pay postage. Will not be using again.”

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Posted 4 years ago

“No enough product info. I didn't get what I expected”

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Posted 4 years ago

Ross Handling Ltd is rated 4.8 based on 9,547 reviews