Rooflights.com Reviews

Name: Rooflights.com
Address: Sawmills Road, Sawmills Road, Norfolk
Rating: 4.25

4.3 Rating 131 Reviews

79 %

of reviewers recommend Rooflights.com

Company Reviews

Metrics

Info

4.3

Based on 131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

1379771002

Email:

info@rooflights.com

Location:

Sawmills Road,
Sawmills Road
Norfolk
IP22 4RG

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Rooflights.com 5 star review on 13th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They went above and beyond they remit with their helpfulness and curtesy not to mention professionalism”

Helpful Report

Posted 4 months ago

“Rude, did not deliver on time, could not answer basic questions.”

Helpful Report

Posted 4 months ago

Thank you for sharing your feedback with us, we appreciate you taking the time to reach out. While we regret hearing about your experience, we want to assure you that we take all feedback seriously and are committed to continuously improving our services, especially our delivery offerings. Your satisfaction is important to us, and we are dedicated to addressing any concerns you may have therefore we will reach out to you directly to resolve this issue as this is not the experience that we want any customer to have with rooflights.com.

Posted 4 months ago

“Easy, hassle free delivery and fitting”

Helpful Report

Posted 5 months ago

Thank you for your review, William

Posted 5 months ago

“The corner edgings on our roof light came loose and blew away after under 6 months. We were asked to pay for replacements. Not great aftercare for such an expensive purchase.”

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Posted 7 months ago

“Great price & great personal customer service from start to finish. I made a mistake when ordering and the team went to great lengths to help out. Very much appreciated. Highly recommend.”

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Posted 10 months ago

Dear Caroline, thank you so much for your 5 star review of rooflights.com. It was our pleasure to support you in this matter and we appreciate your custom. Regards, rooflights.com team

Posted 10 months ago

“The roof light looks very good, works well and is exactly what I needed: I was replacing a 20-year-old roof light which was of poor quality, in the flat I'd recently moved into. Matt and Ben were very helpful when there was an issue with delivery which wasn't their fault.”

Helpful Report

Posted 1 year ago

Thank you so much, Angela, for your fantastic 5-star rating of Rooflights.com! It means a lot to us that you were so satisfied with the roof light that you received - and we're thrilled to hear that our great customer service helped out when there was an issue with delivery. We are committed to providing the best experience possible, and we look forward to serving you again soon!

Posted 1 year ago

“Easy to navigate website. Charming and helpful staff when I telephoned the office.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Rooflights.com - we are so pleased to hear that you found our website easy to navigate. We are delighted that you had a pleasant telephone conversation with our staff and very much appreciate your kind words.

Posted 1 year ago

“Don’t think it is very good how you send very large/ heavy pallets on lorries for delivery with no means off offloading. You expect your customer to be about to unload a 3metre, 200kg pallet themselves ….. also with no prior warning that this will be the case.”

Helpful Report

Posted 1 year ago

“As a builder I’m always looking to find the best and most efficient products to work with, without compromising the quality and footlights are a high quality product and service from start to finish. Highly recommend this product and service many thanks rooflights and look forward to placing my next order.”

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Posted 2 years ago

“Service from enquiry to delivery was excellent. Lawrence in sales was very knowledgeable and I would definitely buy again from them.”

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Posted 2 years ago

“Fantastic service thanks”

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Posted 2 years ago

“Super helpful from start to finish. Speedy delivery, and they look incredible.”

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Posted 2 years ago

“I can highly recommend this company. I already purchased two rooflights from them. Excellent quality and when I call them there is always somebody who picks up the phone immediately. The packaging of the product is very professional. I tried an other company before and I have comparison. I am thinking about a side extention and I will definitely go back to this company for a third rooflight.”

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Posted 2 years ago

“always good products and delivered on time with good communication and knowlege staff.”

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Posted 2 years ago

“Kim Daley was fantastic throughout…great service!”

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Posted 2 years ago

“Great sales service but poor delivery service.”

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Posted 3 years ago

“They were great!”

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Posted 3 years ago

“Delivery missing kerb trims, warehouse forgot to put them on pallet apparently. Had team ready to install but unable to do so, very frustrating as now have to go back.”

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Posted 3 years ago

“Excellent products and excellent service!”

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Posted 3 years ago

“Asked for it to be delivered early and told it would be second slot between 9 and 11am. Very nice delivery driver was here at 8.30! Had to wait for our builder to arrive but was happy to wait for 25 minutes. Thank you!”

Helpful Report

Posted 3 years ago

Rooflights.com is rated 4.3 based on 131 reviews