Rooflights.com Reviews

Name: Rooflights.com
Address: Sawmills Road, Norfolk
Rating: 4.29

4.3 Rating 127 Reviews

80 %

of reviewers recommend Rooflights.com

Company Reviews

Metrics

Info

4.3

Based on 127 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0333 016 4311

Email:

info@rooflights.com

Location:

Sawmills Road
Norfolk
IP22 4RG

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Rooflights.com 5 star review on 13th June 2022

Anonymous

Rooflights.com 5 star review on 1st February 2021

Simon Gilbertson

Rooflights.com 5 star review on 15th April 2020

Jonny Greaves

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have had a large double glazed Glazing Vision rooflight installed for approx 6 years when the double glazing started to fail. I located the original invoice with al the terms and conditions of which there are many. Of course the unit was only under warranty for one year. I phoned the office and spoke to "customer service " who basically said the units were not built to last long term and I would have to buy another one. As the unit originally cost in excess of £6k there is no way I would buy from this firm again and will certainly be checking the warranty conditions on the replacement.”

Helpful Report

Posted 7 years ago

“I'm so happy Also delivery so fast All the best”

Helpful Report

Posted 7 years ago

“I was Tight on my Budget for the job i am doing i Asked for a trade discount [i have been a building contractor for 40 years] no chance yet apparently if you have a promo code ??? good product tho , nominated supplier”

Helpful Report

Posted 7 years ago

“ROOFLIGHT ONLY LASTED 5 YEARS & 9 MONTHS The rooflight we purchased from Glazing Vision has failed in less than 6 years. The sealed glass unit is now letting in moisture which means that it is fogged with condensation and water droplets, our view is always cloudy! Now that it is no longer sealed it will also have lost its thermal properties. This specific rooflight has no moving parts and is not subject to wear and tear - the failure here is with a component part/manufacture process. Regardless of any warranties, we purchased the rooflight from Glazing vision in 2010 fully and reasonably anticipating that it would last in good condition, performing as per your specification, for many years into the future. Whilst we happy accept that there will be variances in lifespan for products such as this (according to local environments and conditions) life expectancy for a glass rooflight is significantly more than the 5 years and nine months the one in question has achieved. You make many statements about the quality of your products and we chose a rooflight made by Glazing Vision to ensure the durability and lifespan of our purchase. However we have not received a high performance rooflight that meets our realistic expectations. Despite several phone calls and numerous communications you now decline to return calls or answer email. Your most recent message states that our warranty expired last year (2015) and the only option is to buy a new one. This is not an acceptable response. The product is not of satisfactory quality, not fit for purpose and needs to be repaired or replaced. Failure to respond to this matter seems to suggest that Glazing Vision think its is acceptable for product to fail in such a short period and that its an opportunity to make another sale rather than take a responsible approach to the quality of what has been supplied. Alternatively you should be telling/warning your customers that your products will only last 5-6 years?”

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Posted 7 years ago

“Excellent service prompt delivery”

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Posted 8 years ago

“Easy to navigate website. Charming and helpful staff when I telephoned the office.”

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Posted 5 months ago

Thank you so much for your 5 star rating of Rooflights.com - we are so pleased to hear that you found our website easy to navigate. We are delighted that you had a pleasant telephone conversation with our staff and very much appreciate your kind words.

Posted 5 months ago

“Excellent service. We were politely informed throughout the ordering and the delivery process. Excellent communication on all levels. Well done!”

Helpful Report

Posted 3 years ago

“Whilst the roof light quality seems to be fine the packaging was inadequate. See attached photos. Protective blocks lost/knocked off in transit. Once the protection has been removed any damage to the frame will be advised.”

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Posted 6 years ago

“The customer care was non existent and fuelled me to shop else where!”

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Posted 7 years ago

“efficient and fast service”

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Posted 7 years ago

“Website clear, payment easy but I'll be a lot happier when I get an email response about a potential delivery date. So far just one auto generated emails acknowledging payment.”

Helpful Report

Posted 7 years ago

“Ordered Monday. Arrived Thursday a.m. Fitted Thursday p.m. Communication from Rooflights.com, excellent. Our professional builders were impressed with the style and quality of the pyramid unit as they had previously only fitted flat units from Rooflights.com. Overall the product and the service is first class. Many thanks.”

Helpful Report

Posted 7 years ago

“Absolutely fantastic service from Rooflights.com. Quick to answer the phone and answered all my questions. Rooflight ordered and delivered within three working days, despite showing as 'on backorder' at the point of check out. Thanks to Marie, Louise and Julie for all your help. Can't recommend this company and their service highly enough!”

Helpful Report

Posted 8 years ago

Rooflights.com is rated 4.3 based on 127 reviews